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  • FIRST POST
    • walkon
    • By walkon 6th Sep 17, 3:37 PM
    • 101Posts
    • 39Thanks
    walkon
    Post Office UK a National disgrace
    • #1
    • 6th Sep 17, 3:37 PM
    Post Office UK a National disgrace 6th Sep 17 at 3:37 PM
    Hi, sorry not sure if right forum or not, please move if not.




    I recently had to contact the post office CS, last weekend actually, as I were over charged at a local post office. Now I have not needed to call the post office for about a year and know this were not the case before.

    Anyway tried to call post office UK customer services last Saturday. Now you need to press option 6 for complaints or for anything else. After hearing an automated voice going on about going on line, it rings a few times and then cuts you off. You can not get connected to post office customer services at all on the phone.

    I though it were a technical issue with their phones. I tried to call from a mobile and landline phone but had the same issue. So trying to find a number to contact head office. The post office have made that almost impossible, as the number you find on google, just puts you back in that same system and no change.

    I tried many numbers and all the same problem, all this week, until I got to the bottom of it today.

    I found another number for post office UK in London but it isn’t really the right one. I called them gave them my details, complaint and were told I would get a call back.

    Today so called post office customers services, called me back .

    On asking why the option 6 for post office customer services were not working, I were told that you can no longer contact PO customer services on the phone and that you must now do it all online only but you can request or something, a call back.

    I said this is not acceptable and a disgrace, poor service. I then said, that not everybody wants to go online and do this, some can’t and other don’t know how to.

    PO should cater for all customers.

    So even if you have simple query or quick question can you not call? No you have to do it on online like any other issue complaint. Utterly ridicules and utterly unacceptable!

    The post office is a public service we all use yet they think they have some right to remove the option of customer services phone number. Even royal mail still have a customer services number and they are now a private company.

    This is all wrong and the director of Post office UK, needs to be sacked! This is unacceptable and not the sort of poor service we should suffer with. Post office UK are a national disgrace! Please go to PO Facebook page and twitter and complain, have a go at them, saying to bring back the post office customer services number.

    https://twitter.com/postoffice
    https://www.facebook.com/postoffice



    Here are the number you can try and select option 6, you will see what I talking about


    0345223344
    0345 611 2970

    Last edited by walkon; 06-09-2017 at 3:46 PM.
    Say No to smart meters!
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Page 2
    • walkon
    • By walkon 7th Sep 17, 6:43 PM
    • 101 Posts
    • 39 Thanks
    walkon
    It doesn't matter what you want, what matters is that the option is available. Those with and without internet access are able to make a complaint.
    Originally posted by IAmWales

    With a letter or even email, they are less likely to respond.
    A phone call may take about 10 min. To get a response on letter or email, could take over a week.

    So a phone number, is still a better option and more efficient.
    Say No to smart meters!
    Search for, stopsmartmeters . org
    • BrassicWoman
    • By BrassicWoman 7th Sep 17, 8:24 PM
    • 1,305 Posts
    • 5,418 Thanks
    BrassicWoman
    Ah well. Everything changes when the profit margins shrink, times change, etc

    You do sound a tad inflexible.
    Downsized and mortgage free
    September 17 grocery challenge £64.28/£100
    • takman
    • By takman 7th Sep 17, 8:59 PM
    • 2,627 Posts
    • 2,182 Thanks
    takman
    Just out of interest how much were you overcharged by and how did that happen?
    • custardy
    • By custardy 8th Sep 17, 7:36 AM
    • 32,398 Posts
    • 27,164 Thanks
    custardy
    No because I didn't realise until few day later after checking. Second you can not get any refund from the post office. You have to report it to PO customer services and they refund you, by sending you a book of stamps to the value you were over charged.

    This is no reason for not having a PO CS phone number and is needed in this case. The PO CS also contacts the local post office about it.
    Originally posted by walkon
    Did you check online?
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