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  • FIRST POST
    • walkon
    • By walkon 6th Sep 17, 3:37 PM
    • 101Posts
    • 39Thanks
    walkon
    Post Office UK a National disgrace
    • #1
    • 6th Sep 17, 3:37 PM
    Post Office UK a National disgrace 6th Sep 17 at 3:37 PM
    Hi, sorry not sure if right forum or not, please move if not.




    I recently had to contact the post office CS, last weekend actually, as I were over charged at a local post office. Now I have not needed to call the post office for about a year and know this were not the case before.

    Anyway tried to call post office UK customer services last Saturday. Now you need to press option 6 for complaints or for anything else. After hearing an automated voice going on about going on line, it rings a few times and then cuts you off. You can not get connected to post office customer services at all on the phone.

    I though it were a technical issue with their phones. I tried to call from a mobile and landline phone but had the same issue. So trying to find a number to contact head office. The post office have made that almost impossible, as the number you find on google, just puts you back in that same system and no change.

    I tried many numbers and all the same problem, all this week, until I got to the bottom of it today.

    I found another number for post office UK in London but it isn’t really the right one. I called them gave them my details, complaint and were told I would get a call back.

    Today so called post office customers services, called me back .

    On asking why the option 6 for post office customer services were not working, I were told that you can no longer contact PO customer services on the phone and that you must now do it all online only but you can request or something, a call back.

    I said this is not acceptable and a disgrace, poor service. I then said, that not everybody wants to go online and do this, some can’t and other don’t know how to.

    PO should cater for all customers.

    So even if you have simple query or quick question can you not call? No you have to do it on online like any other issue complaint. Utterly ridicules and utterly unacceptable!

    The post office is a public service we all use yet they think they have some right to remove the option of customer services phone number. Even royal mail still have a customer services number and they are now a private company.

    This is all wrong and the director of Post office UK, needs to be sacked! This is unacceptable and not the sort of poor service we should suffer with. Post office UK are a national disgrace! Please go to PO Facebook page and twitter and complain, have a go at them, saying to bring back the post office customer services number.

    https://twitter.com/postoffice
    https://www.facebook.com/postoffice



    Here are the number you can try and select option 6, you will see what I talking about


    0345223344
    0345 611 2970

    Last edited by walkon; 06-09-2017 at 3:46 PM.
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Page 1
    • worried jim
    • By worried jim 6th Sep 17, 3:40 PM
    • 8,540 Posts
    • 13,005 Thanks
    worried jim
    • #2
    • 6th Sep 17, 3:40 PM
    • #2
    • 6th Sep 17, 3:40 PM
    A national disgrace? Hardly, they are world class and I like most are immensely proud of them. Love to see the local post woman in her shorts in February!
    "Only two things are infinite-the universe and human stupidity, and I'm not so sure about the universe"
    Albert Einstein
    • Robin9
    • By Robin9 6th Sep 17, 4:57 PM
    • 1,648 Posts
    • 1,073 Thanks
    Robin9
    • #3
    • 6th Sep 17, 4:57 PM
    • #3
    • 6th Sep 17, 4:57 PM
    Yes they should have a customer phone number but its not a "National Disgrace"

    If they had I would only have expected a ring back Monday - Friday message 9-5

    Just what was so desperate ?
    Never pay on an estimated bill
    • custardy
    • By custardy 6th Sep 17, 4:58 PM
    • 32,388 Posts
    • 27,152 Thanks
    custardy
    • #4
    • 6th Sep 17, 4:58 PM
    • #4
    • 6th Sep 17, 4:58 PM
    A national disgrace? Hardly, they are world class and I like most are immensely proud of them. Love to see the local post woman in her shorts in February!
    Originally posted by worried jim
    Except the post woman doesnt work for Post Office.
    Do try and keep up.
    • custardy
    • By custardy 6th Sep 17, 4:59 PM
    • 32,388 Posts
    • 27,152 Thanks
    custardy
    • #5
    • 6th Sep 17, 4:59 PM
    • #5
    • 6th Sep 17, 4:59 PM
    Hi, sorry not sure if right forum or not, please move if not.




    I recently had to contact the post office CS, last weekend actually, as I were over charged at a local post office. Now I have not needed to call the post office for about a year and know this were not the case before.

    Anyway tried to call post office UK customer services last Saturday. Now you need to press option 6 for complaints or for anything else. After hearing an automated voice going on about going on line, it rings a few times and then cuts you off. You can not get connected to post office customer services at all on the phone.

    I though it were a technical issue with their phones. I tried to call from a mobile and landline phone but had the same issue. So trying to find a number to contact head office. The post office have made that almost impossible, as the number you find on google, just puts you back in that same system and no change.

    I tried many numbers and all the same problem, all this week, until I got to the bottom of it today.

    I found another number for post office UK in London but it isnít really the right one. I called them gave them my details, complaint and were told I would get a call back.

    Today so called post office customers services, called me back .

    On asking why the option 6 for post office customer services were not working, I were told that you can no longer contact PO customer services on the phone and that you must now do it all online only but you can request or something, a call back.

    I said this is not acceptable and a disgrace, poor service. I then said, that not everybody wants to go online and do this, some canít and other donít know how to.

    PO should cater for all customers.

    So even if you have simple query or quick question can you not call? No you have to do it on online like any other issue complaint. Utterly ridicules and utterly unacceptable!

    The post office is a public service we all use yet they think they have some right to remove the option of customer services phone number. Even royal mail still have a customer services number and they are now a private company.

    This is all wrong and the director of Post office UK, needs to be sacked! This is unacceptable and not the sort of poor service we should suffer with. Post office UK are a national disgrace! Please go to PO Facebook page and twitter and complain, have a go at them, saying to bring back the post office customer services number.

    https://twitter.com/postoffice
    https://www.facebook.com/postoffice



    Here are the number you can try and select option 6, you will see what I talking about


    0345223344
    0345 611 2970

    Originally posted by walkon
    So you have the option of a callback if you cant go online.
    so no call costs and not online?
    • photome
    • By photome 6th Sep 17, 5:20 PM
    • 12,672 Posts
    • 8,158 Thanks
    photome
    • #6
    • 6th Sep 17, 5:20 PM
    • #6
    • 6th Sep 17, 5:20 PM
    So you have the option of a callback if you cant go online.
    so no call costs and not online?
    Originally posted by custardy
    I took his post to mean you can only request a call back online.

    Is that the case or can you request a call back from the automated service?

    In my opinion there should be someone to answer the phones but the call back route is being used by many companies these days
    • walkon
    • By walkon 6th Sep 17, 8:29 PM
    • 101 Posts
    • 39 Thanks
    walkon
    • #7
    • 6th Sep 17, 8:29 PM
    • #7
    • 6th Sep 17, 8:29 PM
    So you have the option of a callback if you cant go online.
    so no call costs and not online?
    Originally posted by custardy

    No you dont. You have to go online and request it, as part of your email, which is pointless when they should just have a phone number, like before

    That is something else they don't do. Give you an option on the automated services to do that.

    This is why no phone number it's a unacceptable on the PO part.
    Last edited by walkon; 06-09-2017 at 8:50 PM.
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    • walkon
    • By walkon 6th Sep 17, 8:34 PM
    • 101 Posts
    • 39 Thanks
    walkon
    • #8
    • 6th Sep 17, 8:34 PM
    • #8
    • 6th Sep 17, 8:34 PM
    @photome

    No you cant request a call back from the automated service ,as in my other post.

    It's not the point though really and should not be used as some excuse, for the PO to stop the CS phone number.

    Another way is. If someone lives somewhere with no internet but has a land line phone, they can't contact post office CS. Otherwise it would not of been an issue, as they could just call the post office.
    Say No to smart meters!
    Search for, stopsmartmeters . org
    • walkon
    • By walkon 6th Sep 17, 8:41 PM
    • 101 Posts
    • 39 Thanks
    walkon
    • #9
    • 6th Sep 17, 8:41 PM
    • #9
    • 6th Sep 17, 8:41 PM
    Yes they should have a customer phone number but its not a "National Disgrace"

    If they had I would only have expected a ring back Monday - Friday message 9-5

    Just what was so desperate ?
    Originally posted by Robin9
    Well it is a National Disgrace as the post office is a National service.

    It's just not acceptable for the post office, not to have a customer services phone number, for the kind of services they offer to the public.

    This is why I posted here to raise awareness of this issue, and hopefully get people to complain, make the PO change this bad decision.
    Last edited by walkon; 06-09-2017 at 8:44 PM.
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    Search for, stopsmartmeters . org
    • takman
    • By takman 6th Sep 17, 10:44 PM
    • 2,613 Posts
    • 2,171 Thanks
    takman
    The post office is a public service we all use yet they think they have some right to remove the option of customer services phone number. Even royal mail still have a customer services number and they are now a private company.
    Originally posted by walkon
    I never use a post office and don't see any reason I would. They mainly offer overpriced parcel services, poor value currency exchange and outraged methods to pay bills and receive benefits.
    Which makes it slightly ironic that they apparently only deal with complaints online!.
    • custardy
    • By custardy 7th Sep 17, 7:18 AM
    • 32,388 Posts
    • 27,152 Thanks
    custardy
    Well it is a National Disgrace as the post office is a National service.

    It's just not acceptable for the post office, not to have a customer services phone number, for the kind of services they offer to the public.

    This is why I posted here to raise awareness of this issue, and hopefully get people to complain, make the PO change this bad decision.
    Originally posted by walkon
    Of courser,unlike many businesses.
    They have many local outlets.......
    • sheramber
    • By sheramber 7th Sep 17, 1:44 PM
    • 3,566 Posts
    • 2,652 Thanks
    sheramber
    I recently had to contact the post office CS, last weekend actually, as I were over charged at a local post office.

    Did you take the matter up with the local post office first?
    • parkrunner
    • By parkrunner 7th Sep 17, 4:40 PM
    • 631 Posts
    • 950 Thanks
    parkrunner
    I said this is not acceptable and a disgrace, poor service. I then said, that not everybody wants to go online and do this, some canít and other donít know how to.

    0345223344

    0345 611 2970
    Originally posted by walkon
    The second number gives you the address to write to for making a complaint which is perfectly acceptable if you don't have internet access.
    • parkrunner
    • By parkrunner 7th Sep 17, 4:41 PM
    • 631 Posts
    • 950 Thanks
    parkrunner
    I recently had to contact the post office CS, last weekend actually, as I were over charged at a local post office.

    Did you take the matter up with the local post office first?
    Originally posted by sheramber
    Far too easy and sensible.
    • Wookey
    • By Wookey 7th Sep 17, 4:53 PM
    • 788 Posts
    • 391 Thanks
    Wookey
    So you want to complain about them and when informed about how they only do it online now you aren't happy about that, yet you come on here (an online forum) to complain about having to raise a complaint online?
    Norn Iron Club member No 353
    • walkon
    • By walkon 7th Sep 17, 6:14 PM
    • 101 Posts
    • 39 Thanks
    walkon
    Can't do it that way
    I recently had to contact the post office CS, last weekend actually, as I were over charged at a local post office.

    Did you take the matter up with the local post office first?
    Originally posted by sheramber

    No because I didn't realise until few day later after checking. Second you can not get any refund from the post office. You have to report it to PO customer services and they refund you, by sending you a book of stamps to the value you were over charged.

    This is no reason for not having a PO CS phone number and is needed in this case. The PO CS also contacts the local post office about it.
    Last edited by walkon; 07-09-2017 at 6:32 PM.
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    • walkon
    • By walkon 7th Sep 17, 6:21 PM
    • 101 Posts
    • 39 Thanks
    walkon
    not the same
    So you want to complain about them and when informed about how they only do it online now you aren't happy about that, yet you come on here (an online forum) to complain about having to raise a complaint online?
    Originally posted by Wookey

    How else are we to know, what the hell the PO are up to and make a point, to get them to change there ways.

    So it's online and because MSE, is for consumer rights. I am hardly going to meet Martin in person, to warn others and get the useless PO to change it's ways.

    It's not the same thanks.
    Last edited by walkon; 07-09-2017 at 6:31 PM.
    Say No to smart meters!
    Search for, stopsmartmeters . org
    • BrassicWoman
    • By BrassicWoman 7th Sep 17, 6:23 PM
    • 1,299 Posts
    • 5,409 Thanks
    BrassicWoman
    or, as a novelty, write them a letter!

    FREEPOST
    POST OFFICE
    CUSTOMER CARE
    Downsized and mortgage free
    September 17 grocery challenge £64.28/£100
    • walkon
    • By walkon 7th Sep 17, 6:26 PM
    • 101 Posts
    • 39 Thanks
    walkon
    Does not negate the fact
    The second number gives you the address to write to for making a complaint which is perfectly acceptable if you don't have internet access.
    Originally posted by parkrunner

    I don't want to write in. Thats even more slower and harder than doing it on the phone. Most companies have a address to send complaints into anyway. I dont know many who dont.

    This does not negate the fact, the PO has stopped their CS number.
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    • IAmWales
    • By IAmWales 7th Sep 17, 6:34 PM
    • 1,202 Posts
    • 2,546 Thanks
    IAmWales
    I don't want to write in. Thats even more slower and harder than doing it on the phone. Most companies have a address to send complaints into anyway. I dont know many who dont.

    This does not negate the fact, the PO has stopped their CS number.
    Originally posted by walkon
    It doesn't matter what you want, what matters is that the option is available. Those with and without internet access are able to make a complaint.
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