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  • FIRST POST
    • electricheater
    • By electricheater 6th Sep 17, 2:19 PM
    • 2Posts
    • 0Thanks
    electricheater
    Nationwide Flex Plus difficulties in downgrading
    • #1
    • 6th Sep 17, 2:19 PM
    Nationwide Flex Plus difficulties in downgrading 6th Sep 17 at 2:19 PM
    To upgrade to Flex Plus from a standard Flex account was easy, done on line in seconds. Trying to downgrade it following the 30% fee hike is not so esay. It cannot be done on line, nor by secure messaging but involves a 35 - 40 minute branch consultation or a lenghty phone call (not to mention the wait to get through). I haven't yet achieved it as they won't let me specify a particular date it can only be done on the day of contact. I think its unfair to waste my time and it shows scant respect for the consumer. Sell me something with a couple of clicks but mess me around for what will turn out to be literally hours to stop the service is short sited. I'll soon be moving banks.
Page 1
    • teddysmum
    • By teddysmum 6th Sep 17, 2:31 PM
    • 8,230 Posts
    • 4,897 Thanks
    teddysmum
    • #2
    • 6th Sep 17, 2:31 PM
    • #2
    • 6th Sep 17, 2:31 PM
    To upgrade to Flex Plus from a standard Flex account was easy, done on line in seconds. Trying to downgrade it following the 30% fee hike is not so esay. It cannot be done on line, nor by secure messaging but involves a 35 - 40 minute branch consultation or a lenghty phone call (not to mention the wait to get through). I haven't yet achieved it as they won't let me specify a particular date it can only be done on the day of contact. I think its unfair to waste my time and it shows scant respect for the consumer. Sell me something with a couple of clicks but mess me around for what will turn out to be literally hours to stop the service is short sited. I'll soon be moving banks.
    Originally posted by electricheater


    Are you assuming this on the information of one employee ? If so, I suggest you ask the question again, via general customer service, as, in the past, different staff have given completely different answers (eg over whether you need to close an account once the 55 offer ends, to get the same offer in 12 months' time)
    • Mchambers
    • By Mchambers 6th Sep 17, 2:43 PM
    • 317 Posts
    • 123 Thanks
    Mchambers
    • #3
    • 6th Sep 17, 2:43 PM
    • #3
    • 6th Sep 17, 2:43 PM
    Mmm...I downgraded my flexdirect account to flexaccount yesterday via phone without any probs.. I will start it again next year for the 5% interest I will be attending a N/wide event soon, where users meet senior N/wide people to ask questions and give feedback. I will raise this item and that none of their other (apart for 5% flexdirect account that only lasts for only 12 months) products are market-leading.

    If anyone else has something for me to raise, please let me know.
    Last edited by Mchambers; 06-09-2017 at 2:48 PM.
    • Barney1954
    • By Barney1954 6th Sep 17, 6:33 PM
    • 5 Posts
    • 6 Thanks
    Barney1954
    • #4
    • 6th Sep 17, 6:33 PM
    • #4
    • 6th Sep 17, 6:33 PM
    Mmm...I downgraded my flexdirect account to flexaccount yesterday via phone without any probs.. I will start it again next year for the 5% interest I will be attending a N/wide event soon, where users meet senior N/wide people to ask questions and give feedback. I will raise this item and that none of their other (apart for 5% flexdirect account that only lasts for only 12 months) products are market-leading.

    If anyone else has something for me to raise, please let me know.
    Originally posted by Mchambers
    When you downgraded your account did the adviser ask why you were downgrading? I only ask as when I recently downgraded my flexdirect account to a flexaccount the adviser kept asking why I was downgrading my account.
    • Mchambers
    • By Mchambers 6th Sep 17, 8:46 PM
    • 317 Posts
    • 123 Thanks
    Mchambers
    • #5
    • 6th Sep 17, 8:46 PM
    • #5
    • 6th Sep 17, 8:46 PM
    When you downgraded your account did the adviser ask why you were downgrading? I only ask as when I recently downgraded my flexdirect account to a flexaccount the adviser kept asking why I was downgrading my account.
    Originally posted by Barney1954
    She did ask. I really cannot remember wot reason that I gave. Whatever the reason, it must have answered correctly as it was downgraded.

    HTHs.
    Last edited by Mchambers; 07-09-2017 at 12:20 PM.
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