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  • FIRST POST
    • A Frayed Knot
    • By A Frayed Knot 6th Sep 17, 6:34 AM
    • 2,129Posts
    • 9,575Thanks
    A Frayed Knot
    Paypal Query - Confused
    • #1
    • 6th Sep 17, 6:34 AM
    Paypal Query - Confused 6th Sep 17 at 6:34 AM
    Item sold 30 Aug and buyer sent e-cheque which was being processed by 6th Sept.

    Then last night I logged on to paypal which said "cancelled - payment received" has the
    + sign then the amount with a score through it. I click onto the amount and it states
    "cancelled purchase details"

    When I look at transaction details it states "paypal express checkout payment received"

    Ebay states - Payment was initiated on 30 August and is being processed by paypal (with the
    egg timer icon).

    So Paypal states cancelled - payment received, ebay states payment in progress. My question is
    how do I know if this has this been paid or not? Confused.
Page 1
    • theonlywayisup
    • By theonlywayisup 6th Sep 17, 8:35 AM
    • 11,248 Posts
    • 7,529 Thanks
    theonlywayisup
    • #2
    • 6th Sep 17, 8:35 AM
    • #2
    • 6th Sep 17, 8:35 AM
    Does your balance show as the item amount credited or not?
    • soolin
    • By soolin 6th Sep 17, 9:21 AM
    • 59,490 Posts
    • 42,184 Thanks
    soolin
    • #3
    • 6th Sep 17, 9:21 AM
    • #3
    • 6th Sep 17, 9:21 AM
    Does your balance show as the item amount credited or not?
    Originally posted by theonlywayisup
    If you are on the new view as I am and have multiple payments per day it isn't at all easy to see if something is added to the balance or not.

    I suspect it has not gone through, ebay don't state 'paid' and if a paid email has not been received from paypal then it hasn't gone through. Personally if I was the OP I would phone paypal and just confirm whether this is cancelled or failed or still pending. I suspect it has failed though.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • theonlywayisup
    • By theonlywayisup 6th Sep 17, 9:24 AM
    • 11,248 Posts
    • 7,529 Thanks
    theonlywayisup
    • #4
    • 6th Sep 17, 9:24 AM
    • #4
    • 6th Sep 17, 9:24 AM
    If you are on the new view as I am and have multiple payments per day it isn't at all easy to see if something is added to the balance or not.

    I suspect it has not gone through, ebay don't state 'paid' and if a paid email has not been received from paypal then it hasn't gone through. Personally if I was the OP I would phone paypal and just confirm whether this is cancelled or failed or still pending. I suspect it has failed though.
    Originally posted by soolin
    New view? I'm so far behind the times as ever!

    Ringing is a good idea. Or (if you can in the new view) print off a statement from the sale date and work out if the balance is added or not.
    • soolin
    • By soolin 6th Sep 17, 9:43 AM
    • 59,490 Posts
    • 42,184 Thanks
    soolin
    • #5
    • 6th Sep 17, 9:43 AM
    • #5
    • 6th Sep 17, 9:43 AM
    New view? I'm so far behind the times as ever!

    Ringing is a good idea. Or (if you can in the new view) print off a statement from the sale date and work out if the balance is added or not.
    Originally posted by theonlywayisup
    Don't get me started on new views on both paypal and ebay- driving me to distraction. I use 2 different browsers and have two different accounts open all the time, both have completely different versions of ebay and paypal. At least with paypal I have an option to switch to a different view on one of my accounts (my current one shows no email addresses!) but I have to do it for every single transaction.

    I got put on the seller hub on ebay for one of my accounts, whilst it has some very useful information the unsold list is a nightmare and I tried switching back and have ended up on a completely different hub with a different view which apparently now I can't opt out of. It shows relisted items when they were actually sold out, but more worryingly a lot of my unsolds and not relisted have been relisted- so I can no longer just relist without confirming first whether it is already live.

    Sorry OP, I digress - I blame theonlywayisup for getting me started on how many versions of ebay and paypal are out being tested.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • theonlywayisup
    • By theonlywayisup 6th Sep 17, 1:50 PM
    • 11,248 Posts
    • 7,529 Thanks
    theonlywayisup
    • #6
    • 6th Sep 17, 1:50 PM
    • #6
    • 6th Sep 17, 1:50 PM
    I blame theonlywayisup for getting me started on how many versions of ebay and paypal are out being tested.
    Originally posted by soolin
    I accept total blame.
    • forgotmyname
    • By forgotmyname 6th Sep 17, 8:00 PM
    • 26,050 Posts
    • 10,386 Thanks
    forgotmyname
    • #7
    • 6th Sep 17, 8:00 PM
    • #7
    • 6th Sep 17, 8:00 PM
    Make a random call to ebay saying something is not working and see if they blame you and your equipment or internet connection.

    Been there and got the T-Shirt.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • A Frayed Knot
    • By A Frayed Knot 10th Sep 17, 1:31 PM
    • 2,129 Posts
    • 9,575 Thanks
    A Frayed Knot
    • #8
    • 10th Sep 17, 1:31 PM
    • #8
    • 10th Sep 17, 1:31 PM
    It states Paypal EXpress checkout received.

    No fees deducted from the amount.


    then at the bottom - status - cancelled.


    when looking at balance the amount is there with a score through it and the balance column blank, thengoes onto next item with the balance, so doesn't look like amount added.


    Will phone them or open a non payment, that should tell me whether paid or not. Thanks
    • A Frayed Knot
    • By A Frayed Knot 10th Sep 17, 2:33 PM
    • 2,129 Posts
    • 9,575 Thanks
    A Frayed Knot
    • #9
    • 10th Sep 17, 2:33 PM
    • #9
    • 10th Sep 17, 2:33 PM
    phoned - said they see payment initiated then cancelled. In this instance I can contact buyer regarding payment. Done so. Any time limit on opening a non payment case?
    • soolin
    • By soolin 10th Sep 17, 2:42 PM
    • 59,490 Posts
    • 42,184 Thanks
    soolin
    phoned - said they see payment initiated then cancelled. In this instance I can contact buyer regarding payment. Done so. Any time limit on opening a non payment case?
    Originally posted by A Frayed Knot
    from 2 days after sale up to (I think) 30 days from sale date.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
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