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  • FIRST POST
    • aardvaak
    • By aardvaak 5th Sep 17, 9:43 PM
    • 4,120Posts
    • 1,832Thanks
    aardvaak
    Programs not working
    • #1
    • 5th Sep 17, 9:43 PM
    Programs not working 5th Sep 17 at 9:43 PM
    Every since recently downloading a dodgey microsoft update my OH's laptop is slowly shutting down.
    First the printer stopped working then word and excel stopped now vidoeos and iplayer won't work.
    She can not also download things from kindle.
    We have done several virus scans and no threats.
    Any ideas what to do anyone?

    HP laptop running windows 10
Page 2
    • Heedtheadvice
    • By Heedtheadvice 7th Sep 17, 12:36 PM
    • 527 Posts
    • 247 Thanks
    Heedtheadvice
    ardvaark, you have not mentioned downloading and running Malware bytes yet?
    If just that you haven't mentioned it fine, what were the results? If not run it first!!
    • aardvaak
    • By aardvaak 7th Sep 17, 1:56 PM
    • 4,120 Posts
    • 1,832 Thanks
    aardvaak
    ardvaark, you have not mentioned downloading and running Malware bytes yet?
    If just that you haven't mentioned it fine, what were the results? If not run it first!!
    Originally posted by Heedtheadvice
    No I hav'nt run Malware bytes yet as a did ADW which I thought might do the same thing.

    Should I do both?
    • AndyPix
    • By AndyPix 7th Sep 17, 2:04 PM
    • 2,695 Posts
    • 1,830 Thanks
    AndyPix
    No I hav'nt run Malware bytes yet as a did ADW which I thought might do the same thing.

    Should I do both?
    Originally posted by aardvaak

    Sigh


    Originally posted by AndyPix
    Use in tandem with malwarebytes and ADW
    Originally posted by AndyPix
    Do you suggest using both malwarebytes and ADW?
    Originally posted by aardvaak
    ^^ Absoultely i do.
    Malwarebytes removes the malware/pups and ADW removes any registry keys and scheduled tasks etc
    Originally posted by AndyPix


    YES - DO BOTH


    Malwarebytes , and then ADW cleaner
    Last edited by AndyPix; 07-09-2017 at 2:13 PM.
    Running with scissors since 1978
    • aardvaak
    • By aardvaak 7th Sep 17, 2:29 PM
    • 4,120 Posts
    • 1,832 Thanks
    aardvaak
    Sigh










    YES - DO BOTH


    Malwarebytes , and then ADW cleaner
    Originally posted by AndyPix
    Scan in progress............

    When download I clicked on Free Version but on opening it said premium trail - why?

    I will run ADW cleaner afterwards

    How do I get into safe mode with win 10 to remove AVG in program list in Control panel?
    Last edited by aardvaak; 07-09-2017 at 2:32 PM.
    • aardvaak
    • By aardvaak 7th Sep 17, 2:35 PM
    • 4,120 Posts
    • 1,832 Thanks
    aardvaak
    Malwarebytesnoiw complete - no threats

    ADW cleaner now running

    Edit: ADW cleaner now complete - nothing found - on closing I clicked clean & reboot.
    Last edited by aardvaak; 07-09-2017 at 2:39 PM.
    • DoaM
    • By DoaM 7th Sep 17, 2:37 PM
    • 3,206 Posts
    • 3,246 Thanks
    DoaM
    When download I clicked on Free Version but on opening it said premium trail - why?
    Originally posted by aardvaak
    Because you didn't properly read what you were installing and blindly accepted the default settings? (Which may explain why you're in your current situation).

    Once you've got things sorted, I'd suggest installing an application that will remove default settings from installers and warn you when you're trying to install something iffy. Unchecky is such an application.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • aardvaak
    • By aardvaak 7th Sep 17, 2:48 PM
    • 4,120 Posts
    • 1,832 Thanks
    aardvaak
    Because you didn't properly read what you were installing and blindly accepted the default settings? (Which may explain why you're in your current situation).

    Once you've got things sorted, I'd suggest installing an application that will remove default settings from installers and warn you when you're trying to install something iffy. Unchecky is such an application.
    Originally posted by DoaM
    I did read it - it said FREE DOWNLOAD - do I now have to remove it or how can I change it? if so how?
    • maddogb
    • By maddogb 7th Sep 17, 3:01 PM
    • 460 Posts
    • 72 Thanks
    maddogb
    I think MWB have removed the option to install the free version for day 1, i think you have to do the trial first then downgrade to the free version.
    (or do some trickery with the system clock )
    to start in safe mode hit windows key, type msconfig and press enter, in the boot tab you can tick a box for a safe boot, then restart
    • aardvaak
    • By aardvaak 7th Sep 17, 3:27 PM
    • 4,120 Posts
    • 1,832 Thanks
    aardvaak
    While I'm sure revo will work I dont' see a specific link to AVG removal tool. Its here if needed
    http://files-download.avg.com/util/tools/AVG_Remover.exe
    This will download it directly. After downloading right-click it and Run as adminsitator
    Originally posted by grumpycrab
    On clicking on this link it said "Windows Smart Screen can not run"

    What now?

    Edit: run again - nowhere does it say "run as an administrator" clicked on it said could not find any trace of AVG.

    Where do i right click?
    Last edited by aardvaak; 07-09-2017 at 3:37 PM.
    • DoaM
    • By DoaM 7th Sep 17, 3:54 PM
    • 3,206 Posts
    • 3,246 Thanks
    DoaM
    Open Windows Explorer
    Navigate to where you downloaded the exe file
    Right click ON the exe file and select Run as administrator

    If necessary, right click on the link (in post #20 in this forum) and choose Save link as (or however your browser shows it - might be Save target as) and save the file to your PC. Then follow the instructions above to run as admin.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • aardvaak
    • By aardvaak 7th Sep 17, 4:02 PM
    • 4,120 Posts
    • 1,832 Thanks
    aardvaak
    Open Windows Explorer
    Navigate to where you downloaded the exe file
    Right click ON the exe file and select Run as administrator

    If necessary, right click on the link (in post #20 in this forum) and choose Save link as (or however your browser shows it - might be Save target as) and save the file to your PC. Then follow the instructions above to run as admin.
    Originally posted by DoaM
    But I did originally on clicking on the link click save file and nowhere does it say run as an administratio the only thing it did wasto give permision to run which I suspect is wat you mean I clicked yes............
    Last edited by aardvaak; 08-09-2017 at 12:30 AM.
    • Heedtheadvice
    • By Heedtheadvice 7th Sep 17, 7:52 PM
    • 527 Posts
    • 247 Thanks
    Heedtheadvice
    When you log in with your username, do you know if you are already given administrator privileges?
    • AndyPix
    • By AndyPix 7th Sep 17, 8:08 PM
    • 2,695 Posts
    • 1,830 Thanks
    AndyPix
    malwarebytes : download, install, scan, uninstall.


    AVG remover : download, RIGHT click, choose "run as administrator"
    (Exit AVG first - make sure you exit from the menu)
    Last edited by AndyPix; 07-09-2017 at 8:17 PM.
    Running with scissors since 1978
    • AndyPix
    • By AndyPix 7th Sep 17, 8:30 PM
    • 2,695 Posts
    • 1,830 Thanks
    AndyPix
    ^^ You are spammy as 4ell banging on about linux all the time hahah what gives ??


    Id hit the spam button if it didnt tickle me so much ha
    Running with scissors since 1978
    • DoaM
    • By DoaM 7th Sep 17, 9:02 PM
    • 3,206 Posts
    • 3,246 Thanks
    DoaM
    I've hit the spam button anyway.

    @aardvaak - what's confusing about my advice in post #30? You need to download the EXE file to your PC. You do that by either clicking on the link OR (if doing so tries to run the EXE straight away) RIGHT click on the link and choose Save link as.

    AFTER the file is downloaded, FIND it on your PC (where you saved it to), right click on THAT file and select Run as administrator.

    If these instructions are still too confusing then I'm out.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • aardvaak
    • By aardvaak 8th Sep 17, 12:32 AM
    • 4,120 Posts
    • 1,832 Thanks
    aardvaak
    I've hit the spam button anyway.

    @aardvaak - what's confusing about my advice in post #30? You need to download the EXE file to your PC. You do that by either clicking on the link OR (if doing so tries to run the EXE straight away) RIGHT click on the link and choose Save link as.

    AFTER the file is downloaded, FIND it on your PC (where you saved it to), right click on THAT file and select Run as administrator.

    If these instructions are still too confusing then I'm out.
    Originally posted by DoaM
    I've hit the spam button anyway. Why?
    Last edited by aardvaak; 08-09-2017 at 12:35 AM.
    • aardvaak
    • By aardvaak 8th Sep 17, 12:33 AM
    • 4,120 Posts
    • 1,832 Thanks
    aardvaak
    I've hit the spam button anyway. Why?
    Originally posted by aardvaak
    I have done that but it has'nt worked
    • aardvaak
    • By aardvaak 8th Sep 17, 12:34 AM
    • 4,120 Posts
    • 1,832 Thanks
    aardvaak
    ^^ You are spammy as 4ell banging on about linux all the time hahah what gives ??


    Id hit the spam button if it didnt tickle me so much ha
    Originally posted by AndyPix
    ^^ You are spammy as 4ell banging on about linux all the time hahah what gives ??

    What are you on about?
    • agrinnall
    • By agrinnall 8th Sep 17, 8:29 AM
    • 18,437 Posts
    • 14,150 Thanks
    agrinnall
    I've hit the spam button anyway. Why?
    Originally posted by aardvaak
    I have done that but it has'nt worked
    Originally posted by aardvaak
    ^^ You are spammy as 4ell banging on about linux all the time hahah what gives ??

    What are you on about?
    Originally posted by aardvaak
    I'd guess that the spam post referred to has already been removed. You need to forget about irrelevant distractions and concentrate on the instructions you have been given before the helpful posters get fed up of you ignoring them and give up on you.
    • aardvaak
    • By aardvaak 8th Sep 17, 10:16 AM
    • 4,120 Posts
    • 1,832 Thanks
    aardvaak
    I'd guess that the spam post referred to has already been removed. You need to forget about irrelevant distractions and concentrate on the instructions you have been given before the helpful posters get fed up of you ignoring them and give up on you.
    Originally posted by agrinnall
    Sorry I thought they were getting at me I had'nt realised someone was spamming as I was trying to concentrate on fixing the computer
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