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  • FIRST POST
    • aardvaak
    • By aardvaak 5th Sep 17, 9:43 PM
    • 4,214Posts
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    aardvaak
    Programs not working
    • #1
    • 5th Sep 17, 9:43 PM
    Programs not working 5th Sep 17 at 9:43 PM
    Every since recently downloading a dodgey microsoft update my OH's laptop is slowly shutting down.
    First the printer stopped working then word and excel stopped now vidoeos and iplayer won't work.
    She can not also download things from kindle.
    We have done several virus scans and no threats.
    Any ideas what to do anyone?

    HP laptop running windows 10
Page 1
    • Johnmcl7
    • By Johnmcl7 5th Sep 17, 10:50 PM
    • 2,355 Posts
    • 1,563 Thanks
    Johnmcl7
    • #2
    • 5th Sep 17, 10:50 PM
    • #2
    • 5th Sep 17, 10:50 PM
    What was the 'dodgy Microsoft update' exactly, was this a genuine update or something questionable that's accidentally been downloaded? When you say the printer stopped working and Word/Excel 'stopped', what exactly is happening?

    What are you using to do virus scans?

    It's difficult to say without any specific information, at a guess I'd have a look at the hard drive if the machine is fitted with one as they can cause odd errors as they fail but would need more information.

    John
    Last edited by Johnmcl7; 05-09-2017 at 11:22 PM.
    • aardvaak
    • By aardvaak 5th Sep 17, 11:25 PM
    • 4,214 Posts
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    aardvaak
    • #3
    • 5th Sep 17, 11:25 PM
    • #3
    • 5th Sep 17, 11:25 PM
    This was a auto update from microsoft. microsoft often send our updates with problems sometimes they later send an updated update that corrects it.

    What are you using to do virus scans? AVG

    We have tried to roll back - system restore but that won't work either
    • aardvaak
    • By aardvaak 5th Sep 17, 11:27 PM
    • 4,214 Posts
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    aardvaak
    • #4
    • 5th Sep 17, 11:27 PM
    • #4
    • 5th Sep 17, 11:27 PM
    What was the 'dodgy Microsoft update' exactly, was this a genuine update or something questionable that's accidentally been downloaded? When you say the printer stopped working and Word/Excel 'stopped', what exactly is happening?

    What are you using to do virus scans?

    It's difficult to say without any specific information, at a guess I'd have a look at the hard drive if the machine is fitted with one as they can cause odd errors as they fail but would need more information.

    John
    Originally posted by Johnmcl7
    What tools?
    • forgotmyname
    • By forgotmyname 6th Sep 17, 2:07 AM
    • 26,037 Posts
    • 10,383 Thanks
    forgotmyname
    • #5
    • 6th Sep 17, 2:07 AM
    • #5
    • 6th Sep 17, 2:07 AM
    All these things that are not working linked to your internet by any chance?
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Laz123
    • By Laz123 6th Sep 17, 8:36 AM
    • 1,498 Posts
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    Laz123
    • #6
    • 6th Sep 17, 8:36 AM
    • #6
    • 6th Sep 17, 8:36 AM
    If all else fails you can do a reset and still keep all your data but you'll have to reinstall programs.
    There's no present. There's only the immediate future and the recent past.
    George Carlin
    • agrinnall
    • By agrinnall 6th Sep 17, 8:46 AM
    • 18,543 Posts
    • 14,272 Thanks
    agrinnall
    • #7
    • 6th Sep 17, 8:46 AM
    • #7
    • 6th Sep 17, 8:46 AM
    If when you say virus scans you mean simply that you are scanning with your AV programme, then you should probably be doing a lot more to check for malware and other nasties that AV won't look for. At the very least a scan with Malwarebytes should be done, download the free version from here.

    https://www.malwarebytes.com/mwb-download/

    I expect those who know more about this stuff will recommend additional actions.
    • AndyPix
    • By AndyPix 6th Sep 17, 9:40 AM
    • 2,899 Posts
    • 1,978 Thanks
    AndyPix
    • #8
    • 6th Sep 17, 9:40 AM
    • #8
    • 6th Sep 17, 9:40 AM
    ^^ this - you are probly swimming in malware


    use malware bytes and ADW cleaner https://toolslib.net/downloads/viewdownload/1-adwcleaner/


    Ditch AVG, its crap - and may even be part of the problem if it has borked


    Let us know how you get on
    Running with scissors since 1978
    • aardvaak
    • By aardvaak 6th Sep 17, 10:05 AM
    • 4,214 Posts
    • 1,867 Thanks
    aardvaak
    • #9
    • 6th Sep 17, 10:05 AM
    • #9
    • 6th Sep 17, 10:05 AM
    All these things that are not working linked to your internet by any chance?
    Originally posted by forgotmyname
    No - Internet working ok
    • aardvaak
    • By aardvaak 6th Sep 17, 10:09 AM
    • 4,214 Posts
    • 1,867 Thanks
    aardvaak
    ^^ this - you are probly swimming in malware


    use malware bytes and ADW cleaner https://toolslib.net/downloads/viewdownload/1-adwcleaner/


    Ditch AVG, its crap - and may even be part of the problem if it has borked


    Let us know how you get on
    Originally posted by AndyPix
    What free AV do you suggest?
    • AndyPix
    • By AndyPix 6th Sep 17, 10:13 AM
    • 2,899 Posts
    • 1,978 Thanks
    AndyPix
    Bitdefender ..


    Note : AV's do not scan for most malware/pups .. which are far more prevelent these days.


    Use in tandem with malwarebytes and ADW
    Running with scissors since 1978
    • aardvaak
    • By aardvaak 6th Sep 17, 10:27 AM
    • 4,214 Posts
    • 1,867 Thanks
    aardvaak
    Bitdefender ..


    Note : AV's do not scan for most malware/pups .. which are far more prevelent these days.


    Use in tandem with malwarebytes and ADW
    Originally posted by AndyPix
    Do you suggest using both malwarebytes and ADW?
    • AndyPix
    • By AndyPix 6th Sep 17, 10:30 AM
    • 2,899 Posts
    • 1,978 Thanks
    AndyPix
    ^^ Absoultely i do.
    Malwarebytes removes the malware/pups and ADW removes any registry keys and scheduled tasks etc
    Running with scissors since 1978
    • grumpycrab
    • By grumpycrab 6th Sep 17, 10:42 AM
    • 3,256 Posts
    • 1,478 Thanks
    grumpycrab
    Ditch AVG, its crap - and may even be part of the problem if it has borked
    Originally posted by AndyPix
    Agree, ditch AVG and don't panic about an anti-virus until its working again (you'll have Windows anti-virus and when all sorted you can install somthing like Bitdefender.)
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
    • aardvaak
    • By aardvaak 6th Sep 17, 10:47 AM
    • 4,214 Posts
    • 1,867 Thanks
    aardvaak
    ^^ Absoultely i do.
    Malwarebytes removes the malware/pups and ADW removes any registry keys and scheduled tasks etc
    Originally posted by AndyPix
    Using the link you quoted above:?

    https://toolslib.net/downloads/viewdownload/1-adwcleaner/
    • aardvaak
    • By aardvaak 6th Sep 17, 11:18 AM
    • 4,214 Posts
    • 1,867 Thanks
    aardvaak
    Bitdefender ..


    Note : AV's do not scan for most malware/pups .. which are far more prevelent these days.


    Use in tandem with malwarebytes and ADW
    Originally posted by AndyPix
    Do I understand it that Bitdefender is not free

    Is ADW Clearer Free?
    Last edited by aardvaak; 06-09-2017 at 11:20 AM.
    • AndyPix
    • By AndyPix 6th Sep 17, 11:28 AM
    • 2,899 Posts
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    AndyPix
    Yes using the link I provided above (Malware bytes bought it but if you click their link it just directs you to toolslib anyway)


    Yes ADW is free
    Bitdefender offer a free version - use that - it's great
    Running with scissors since 1978
    • aardvaak
    • By aardvaak 7th Sep 17, 11:05 AM
    • 4,214 Posts
    • 1,867 Thanks
    aardvaak
    Yes using the link I provided above (Malware bytes bought it but if you click their link it just directs you to toolslib anyway)


    Yes ADW is free
    Bitdefender offer a free version - use that - it's great
    Originally posted by AndyPix
    Andypix

    I have used the AVG removal tool & restarted & it says removal successful only thing is messages still keep coming up saying AVG definitions out of date.
    On entering control panel under programs AVG protection is there I highlighted and clicked Uninstall and a memessage said "Unexpected Error" we have run into a problem.
    How can I get rid?
    I have downloaded an run ADW and it has cleaned although it said no threats and restarted.
    I can now access Word & Excel and typed a word into word and now printed on the printer.
    So some thing do now seem better.
    What now?
    • AndyPix
    • By AndyPix 7th Sep 17, 11:29 AM
    • 2,899 Posts
    • 1,978 Thanks
    AndyPix
    Try revo uninstaller (free version)
    http://www.revouninstaller.com/revo_uninstaller_free_download.html


    If that doesnt get it, start in safe mode, and try the avg removal tool again.
    Running with scissors since 1978
    • grumpycrab
    • By grumpycrab 7th Sep 17, 11:43 AM
    • 3,256 Posts
    • 1,478 Thanks
    grumpycrab
    While I'm sure revo will work I dont' see a specific link to AVG removal tool. Its here if needed
    http://files-download.avg.com/util/tools/AVG_Remover.exe
    This will download it directly. After downloading right-click it and Run as adminsitator
    Last edited by grumpycrab; 07-09-2017 at 11:48 AM.
    Hi, we’ve had to remove your signature because somebody complained that the information contained within it was too helpful.
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