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  • FIRST POST
    • FarmerGilesUK
    • By FarmerGilesUK 4th Sep 17, 10:12 PM
    • 48Posts
    • 8Thanks
    FarmerGilesUK
    Used vehicle warranty
    • #1
    • 4th Sep 17, 10:12 PM
    Used vehicle warranty 4th Sep 17 at 10:12 PM
    At the end of July, I bought a used Audi A3 2004 with 103,000 miles, from a dealer in the midlands with a used car warranty, 3 weeks later a warning light came on and it appears there is a major fault with the gearbox. My local Audi dealership say this will cost in excess of £4k to fix. I reported this fault immediately to the dealer who sold me the car and they say that the fault is a gearbox fault not covered under the supplied warranty and I will have to pay to get it fixed. Is the dealer responsible to repair this fault / can I reject the car?
Page 1
    • AdrianC
    • By AdrianC 4th Sep 17, 10:52 PM
    • 15,459 Posts
    • 13,781 Thanks
    AdrianC
    • #2
    • 4th Sep 17, 10:52 PM
    • #2
    • 4th Sep 17, 10:52 PM
    Still within 30 days of purchase? Then, yes, you can try and reject it.

    Put the car beyond your use immediately - physically return it to the dealer. If he won't return your money, then put a court claim in for the purchase price.

    But - really... it's a 13yo, 100k+ car that worked fine for three weeks before dying? You took it to a franchise dealer, who gave you a ridiculous quote, without even asking the supplier first...? Good luck. You'll need it. The consumer rights legislation tempers your redress with reasonable expectations for goods of that age and apparent condition.
    • Ectophile
    • By Ectophile 6th Sep 17, 8:19 PM
    • 2,788 Posts
    • 1,719 Thanks
    Ectophile
    • #3
    • 6th Sep 17, 8:19 PM
    • #3
    • 6th Sep 17, 8:19 PM
    Ignore the warranty. Many are totally worthless.

    You have consumer rights instead, particularly the Consumer Rights Act 2015.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
    • walwyn1978
    • By walwyn1978 6th Sep 17, 8:27 PM
    • 374 Posts
    • 332 Thanks
    walwyn1978
    • #4
    • 6th Sep 17, 8:27 PM
    • #4
    • 6th Sep 17, 8:27 PM
    What does the warranty small print/t's&c's say about gearbox faults?
    • motorguy
    • By motorguy 6th Sep 17, 8:55 PM
    • 15,665 Posts
    • 8,976 Thanks
    motorguy
    • #5
    • 6th Sep 17, 8:55 PM
    • #5
    • 6th Sep 17, 8:55 PM
    What does the warranty small print/t's&c's say about gearbox faults?
    Originally posted by walwyn1978
    It doesnt matter what it says. its down to the supplying dealer to sort this out.

    A major fault so soon after purchase will be deemed to have been there at the time of sale.
    You are not special. You are not a beautiful and unique snowflake.
    • macman
    • By macman 7th Sep 17, 10:21 AM
    • 41,351 Posts
    • 17,001 Thanks
    macman
    • #6
    • 7th Sep 17, 10:21 AM
    • #6
    • 7th Sep 17, 10:21 AM
    The OP bought it at the end of July, so he's already out of time for a straight rejection under CRA. Why on earth would you go to a main dealer first when a fault develops after just 3 weeks on a vehicle which (supposedly) has a warranty?
    Which warning light came on? I'm not aware of anything that is gearbox related? Which engine and gearbox is it?
    Time to check the warranty small print now...
    No free lunch, and no free laptop
    • DoaM
    • By DoaM 7th Sep 17, 10:48 AM
    • 3,494 Posts
    • 3,551 Thanks
    DoaM
    • #7
    • 7th Sep 17, 10:48 AM
    • #7
    • 7th Sep 17, 10:48 AM
    The OP bought it at the end of July, so he's already out of time for a straight rejection under CRA.
    Originally posted by macman
    It may depend on when the OP informed the seller of the issue. The fact that we are NOW beyond 30 days may not matter. Regardless, within 6 months any fault is assumed to have been inherent unless the seller can prove otherwise. (I accept the caveat that the CRA 2015 also takes into account age, condition and price paid, but within 6 months that's for the seller to argue not the consumer - the seller still needs to provide a remedy).
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • EssexExile
    • By EssexExile 7th Sep 17, 12:48 PM
    • 2,431 Posts
    • 1,616 Thanks
    EssexExile
    • #8
    • 7th Sep 17, 12:48 PM
    • #8
    • 7th Sep 17, 12:48 PM
    A used car warranty that doesn't cover the gearbox - I wonder what it does cover, if anything.
    Tall, dark & handsome. Well two out of three ain't bad.
    • motorguy
    • By motorguy 7th Sep 17, 1:10 PM
    • 15,665 Posts
    • 8,976 Thanks
    motorguy
    • #9
    • 7th Sep 17, 1:10 PM
    • #9
    • 7th Sep 17, 1:10 PM
    A used car warranty that doesn't cover the gearbox - I wonder what it does cover, if anything.
    Originally posted by EssexExile
    Most used car warranties arent worth the paper they are written on.

    The dealer buys them in for maybe £99 tops
    You are not special. You are not a beautiful and unique snowflake.
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