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  • FIRST POST
    • leonardo
    • By leonardo 4th Sep 17, 1:03 PM
    • 61Posts
    • 11Thanks
    leonardo
    Experian - 2 Report - Need help
    • #1
    • 4th Sep 17, 1:03 PM
    Experian - 2 Report - Need help 4th Sep 17 at 1:03 PM
    Hi all,

    Need some help. A few months ago there was an article by Martin on PPI - we followed it and joined the credit club to get our 2 credit file from Experian.

    Low and behold - for the last few months Experian has been charging 14.95 per month.

    Other than that initial time - we have not used or logged into Experian - but at this point 45 that has been taken from our account - for a service we haven't used since then.

    We are confused and worried that something is seriously amiss.

    Has anybody else had this happen to them? What caused this? How did you get it sorted out please?

    My sincere thanks to anybody willing to help.

    Leo.
Page 1
    • zx81
    • By zx81 4th Sep 17, 1:07 PM
    • 14,154 Posts
    • 14,849 Thanks
    zx81
    • #2
    • 4th Sep 17, 1:07 PM
    • #2
    • 4th Sep 17, 1:07 PM
    You'll have signed up to their full service at some point.

    Contact them and cancel.
    • wizzywig27
    • By wizzywig27 4th Sep 17, 4:29 PM
    • 986 Posts
    • 689 Thanks
    wizzywig27
    • #3
    • 4th Sep 17, 4:29 PM
    • #3
    • 4th Sep 17, 4:29 PM
    You'll have signed up to their full service at some point.

    Contact them and cancel.
    Originally posted by zx81
    Good luck at trying to get your money back though...
    • leonardo
    • By leonardo 4th Sep 17, 9:51 PM
    • 61 Posts
    • 11 Thanks
    leonardo
    • #4
    • 4th Sep 17, 9:51 PM
    • #4
    • 4th Sep 17, 9:51 PM
    Good luck at trying to get your money back though...
    Originally posted by wizzywig27
    I'm pretty confident we only went for the 2 report - since it was never used after that initial report. Could it be an error of some sort on their end?
    • diggingdude
    • By diggingdude 4th Sep 17, 10:01 PM
    • 45 Posts
    • 52 Thanks
    diggingdude
    • #5
    • 4th Sep 17, 10:01 PM
    • #5
    • 4th Sep 17, 10:01 PM
    It's likely the deal you signed up to was for initial 2 that had to be cancelled before 28 days to avoid continuing charges or something like that. take it as a life lesson, call up and cancel so that you don't pay anything else
    • SnowTiger
    • By SnowTiger 4th Sep 17, 10:29 PM
    • 3,092 Posts
    • 2,054 Thanks
    SnowTiger
    • #6
    • 4th Sep 17, 10:29 PM
    • #6
    • 4th Sep 17, 10:29 PM
    I'm pretty confident we only went for the 2 report - since it was never used after that initial report. Could it be an error of some sort on their end?
    Originally posted by leonardo
    However,

    Hi all,

    Need some help. A few months ago there was an article by Martin on PPI - we followed it and joined the credit club to get our 2 credit file from Experian.
    Originally posted by leonardo
    I think you're a bit confused about what you signed up for. There's no charge to join MSE's Credit Club, which provides a copy of your Experian credit report.

    It seems likely you toddled off to Experian's website and signed up for a trial of their CreditExpert service.
    • daniele9390
    • By daniele9390 4th Sep 17, 10:36 PM
    • 5 Posts
    • 2 Thanks
    daniele9390
    • #7
    • 4th Sep 17, 10:36 PM
    Same thing happened to me!
    • #7
    • 4th Sep 17, 10:36 PM
    I signed up for a free credit report and they charged me 14 + for over a year. They wouldn't cancel it for me so I contacted my bank and they cancelled it and somehow got me all my money back! Apparently they are very well known for taking money from people without them realizing!
    • DCFC79
    • By DCFC79 4th Sep 17, 10:59 PM
    • 30,300 Posts
    • 19,166 Thanks
    DCFC79
    • #8
    • 4th Sep 17, 10:59 PM
    • #8
    • 4th Sep 17, 10:59 PM
    I signed up for a free credit report and they charged me 14 + for over a year. They wouldn't cancel it for me so I contacted my bank and they cancelled it and somehow got me all my money back! Apparently they are very well known for taking money from people without them realizing!
    Originally posted by daniele9390
    Its when people sign up and no realising or reading what they have signed for thats the issue.

    I could be wrong but you dont get charged the first month but the next month amd so on you get charhed.

    You could have got it cancelled if you had persisted with experian, cancelled mine easy enough, much easier than cancelling other subscriptions.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • Potbellypig
    • By Potbellypig 5th Sep 17, 8:30 AM
    • 153 Posts
    • 68 Thanks
    Potbellypig
    • #9
    • 5th Sep 17, 8:30 AM
    • #9
    • 5th Sep 17, 8:30 AM
    Your bigger issue is not knowing a company was taking 15 out of your account for 3 months.
    • zx81
    • By zx81 5th Sep 17, 9:26 AM
    • 14,154 Posts
    • 14,849 Thanks
    zx81
    I signed up for a free credit report and they charged me 14 + for over a year.
    Originally posted by daniele9390
    You should ask your bank to start sending you monthly statements.
    • leonardo
    • By leonardo 6th Sep 17, 7:27 PM
    • 61 Posts
    • 11 Thanks
    leonardo
    I want to thank each of you that has contributed here.

    I am asking anyone that has been through a similar situation and got their money back from Experian to PM me please. I'm asking for help with how you managed it - and the name of the person you spoke to / department.

    My sincerest thanks and regards to any that choose to help our family with this,

    Leo.
    Last edited by leonardo; 06-09-2017 at 7:29 PM. Reason: Spellingsness
    • Shakin Steve
    • By Shakin Steve 6th Sep 17, 7:37 PM
    • 1,060 Posts
    • 767 Thanks
    Shakin Steve
    Why do you think you're entitled to a refund?
    I came into this world with nothing and I've got most of it left.
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