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  • FIRST POST
    • Jeremee
    • By Jeremee 3rd Sep 17, 6:20 PM
    • 2Posts
    • 0Thanks
    Jeremee
    Olympic Holidays - Crete ENT456
    • #1
    • 3rd Sep 17, 6:20 PM
    Olympic Holidays - Crete ENT456 3rd Sep 17 at 6:20 PM
    Hi,
    I'm new to the MSE Forum and this is my first post of any time, so apologises if I am asking some dumb questions.
    Our flight (there were three of us), ENT456 on 29 August from Heraklion Crete to Gatwick was more than 6 hours late.
    I am unsure to whom I should make a claim. The flight was part of an Olympic Holidays package; I took out insurance via Olympic Holidays and the airline was the Polish company, enterair.
    I would be grateful for suggestions.
    Thank you very much
Page 1
    • Alan Bowen
    • By Alan Bowen 3rd Sep 17, 6:33 PM
    • 2,934 Posts
    • 1,477 Thanks
    Alan Bowen
    • #2
    • 3rd Sep 17, 6:33 PM
    • #2
    • 3rd Sep 17, 6:33 PM
    The claim always has to be against the actual carrier, so Enter Air. There is a reason Olympic use them, they are cheap, and you have suffered as a result but there is no claim against the operator for flight delays.
    • Jeremee
    • By Jeremee 3rd Sep 17, 7:45 PM
    • 2 Posts
    • 0 Thanks
    Jeremee
    • #3
    • 3rd Sep 17, 7:45 PM
    • #3
    • 3rd Sep 17, 7:45 PM
    Thank you Alan,
    I suspect claiming won't be easy.
    • DrA_Harrogate
    • By DrA_Harrogate 4th Sep 17, 9:34 AM
    • 252 Posts
    • 98 Thanks
    DrA_Harrogate
    • #4
    • 4th Sep 17, 9:34 AM
    • #4
    • 4th Sep 17, 9:34 AM
    You are correct, it may not be easy. However, if you download Vauban's guide (google) it will be possible. It looks like you will be following the European procedure. Good luck!
    • Celticfox
    • By Celticfox 6th Sep 17, 12:36 PM
    • 1 Posts
    • 0 Thanks
    Celticfox
    • #5
    • 6th Sep 17, 12:36 PM
    Another Enter Air customer
    • #5
    • 6th Sep 17, 12:36 PM
    Hi, I too was on the Crete flight Aug 29th. I have not yet started pprocedings, still researching, therefore I would be interested to know how you get on.
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