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  • FIRST POST
    • SnowTiger
    • By SnowTiger 3rd Sep 17, 12:35 AM
    • 3,092Posts
    • 2,054Thanks
    SnowTiger
    Smarty
    • #1
    • 3rd Sep 17, 12:35 AM
    Smarty 3rd Sep 17 at 12:35 AM
    Smarty is a new MVNO on the block, owned by the same company that owns Three.

    They appear to, effectively, offer unlimited standard UK calls and text messages for £5 a month, with data costing £1.25 per GByte. All on a one month 'contract'.

    Tethering is allowed. Oddly, MMS are not included in free allowances, but are zero rated!

    The way the charging works is that punters subscribe to a plan, costing £7.50 (2GBytes), £10 (4GBytes) or £15 (8GBytes) a month.

    It includes a fee of £5 a month, which includes unlimited standard UK calls and text messages. What data a customer doesn't use is knocked off their next bill at £1.25 for each GByte, calculated on a pro rata basis. Extra GBytes cost £1.25.

    https://smarty.co.uk/
Page 1
    • pmduk
    • By pmduk 3rd Sep 17, 7:24 PM
    • 7,638 Posts
    • 5,494 Thanks
    pmduk
    • #2
    • 3rd Sep 17, 7:24 PM
    • #2
    • 3rd Sep 17, 7:24 PM
    Thanks, I hadn't realised this had gone live yet.
    • ballyblack
    • By ballyblack 3rd Sep 17, 7:56 PM
    • 3,438 Posts
    • 1,768 Thanks
    ballyblack
    • #3
    • 3rd Sep 17, 7:56 PM
    • #3
    • 3rd Sep 17, 7:56 PM
    We haven’t been able to enable roaming in time for our launch. We’re a UK-only network at the moment, but we’re working on it.
    Bear this in mind!
    • pmduk
    • By pmduk 3rd Sep 17, 8:14 PM
    • 7,638 Posts
    • 5,494 Thanks
    pmduk
    • #4
    • 3rd Sep 17, 8:14 PM
    • #4
    • 3rd Sep 17, 8:14 PM
    I haven't the budget or inclination for roaming either!
    • pmduk
    • By pmduk 4th Sep 17, 11:29 AM
    • 7,638 Posts
    • 5,494 Thanks
    pmduk
    • #5
    • 4th Sep 17, 11:29 AM
    • #5
    • 4th Sep 17, 11:29 AM
    According to their support pages MMS ARE included in the unlimited text allowances.
    • SnowTiger
    • By SnowTiger 4th Sep 17, 2:28 PM
    • 3,092 Posts
    • 2,054 Thanks
    SnowTiger
    • #6
    • 4th Sep 17, 2:28 PM
    • #6
    • 4th Sep 17, 2:28 PM
    According to their support pages MMS ARE included in the unlimited text allowances.
    Originally posted by pmduk
    It's mentioned here.

    The wording they use here puts a different spin on it:

    Multimedia Messages (MMS)

    Whilst multimedia messages (MMS) are not part of your inclusive text allowance, they are zero-rated – meaning you will not be charged for sending MMS messages. MMS can only be sent within the UK to other standard UK mobiles. SMARTY reserves the right to suspend, modify or withdraw this, without notice, at any time.
    • pmduk
    • By pmduk 4th Sep 17, 6:34 PM
    • 7,638 Posts
    • 5,494 Thanks
    pmduk
    • #7
    • 4th Sep 17, 6:34 PM
    • #7
    • 4th Sep 17, 6:34 PM
    Basically they're covering themselves for the inevitable misuse.
    • Herongull
    • By Herongull 4th Sep 17, 6:56 PM
    • 1,281 Posts
    • 721 Thanks
    Herongull
    • #8
    • 4th Sep 17, 6:56 PM
    • #8
    • 4th Sep 17, 6:56 PM
    This isn't that cheap compared with the competition.

    For example IDMobile also run on the Three network and offer 1 month contracts eg.

    1Gb, 500 minutes and 5,000 texts for £5

    2Gb 500 minutes and 5,000 texts for £7.50

    5Gb 500 minutes and 5,000 text for £10

    IDMobile offer data rollover so if you don't use all your data in one month it rolls over to the next so that is similar to effectively buying it back as a discount.

    If you only use 1Gb per month you are better off with ID Mobile.

    If you use 2Gb, they are similar.

    If you use 5Gb per month IDMobile is cheaper.

    When you factor in no roaming on Smarty at present and the fact that you have to use a 084 or 087 number to buy extra Gbs (and probably wait in a long queue), IDMobile seems a better bet.

    There are some good 1 month rolling contact deals on Plusnet (EE network) eg £8 per month for 3.5Gb and 1000 minutes and 1000 texts.

    Both Plusnet and IDMobile offer capping which is important.
    • d123
    • By d123 4th Sep 17, 7:12 PM
    • 6,700 Posts
    • 4,270 Thanks
    d123
    • #9
    • 4th Sep 17, 7:12 PM
    • #9
    • 4th Sep 17, 7:12 PM
    Smarty is a new MVNO on the block, owned by the same company that owns Three.

    Originally posted by SnowTiger
    just corrected that bit for you

    When we say:
    (a) ‘we’, ‘us’ or ‘our’, we mean Hutchison 3G UK Limited, trading as SMARTY
    https://smarty.co.uk/terms-and-conditions
    ====
    • Heng Leng
    • By Heng Leng 5th Sep 17, 12:05 AM
    • 4,218 Posts
    • 1,292 Thanks
    Heng Leng
    Both Plusnet and IDMobile offer capping which is important.
    Originally posted by Herongull
    It's a PAYG service with bundles - capping is implied.
    • pmduk
    • By pmduk 5th Sep 17, 8:11 AM
    • 7,638 Posts
    • 5,494 Thanks
    pmduk
    Capping is only important to a smallish number of people. The fact that it is essentially as PAYG service will make it attractive to those who find it difficult to gat a SIMO contract. The ability to buy additional data as you go is particularly useful for new smartphone users with no idea of how much data they will be using. That on it's own is a strong USP in my eyes


    When you factor in no roaming on Smarty at present and the fact that you have to use a 084 or 087 number to buy extra Gbs (and probably wait in a long queue), IDMobile seems a better bet.
    Originally posted by Herongull

    My understanding is that you will top up and buy additional data via their online dashboard so no queues. I'm sure there are millions of customers who never roam nor make international calls. Approx 30% pf the population don't even hold a passport
    Last edited by pmduk; 05-09-2017 at 8:18 AM.
    • ballyblack
    • By ballyblack 5th Sep 17, 9:30 AM
    • 3,438 Posts
    • 1,768 Thanks
    ballyblack
    I'm sure there are millions of customers who never roam
    Approx 30% pf the population don't even hold a passport

    Well anybody who lives in and around UK the border with the Republic of Ireland roam very frequently and don't need/use a passport to roam in Ireland


    .
    Last edited by ballyblack; 05-09-2017 at 12:09 PM.
    • pmduk
    • By pmduk 5th Sep 17, 9:41 AM
    • 7,638 Posts
    • 5,494 Thanks
    pmduk
    I think it's fair to say that they're pretty much a niche market I'm afraid.
    • simax
    • By simax 5th Sep 17, 10:32 PM
    • 1,763 Posts
    • 604 Thanks
    simax
    Well anybody who lives in and around UK the border with the Republic of Ireland roam very frequently and don't need/use a passport to roam in Ireland


    .
    Originally posted by ballyblack
    Until March 2019 at least anyway 😂😂
    I say it as it is - you may not like that but what would you prefer? A string of false platitudes that are no help whatsoever just to make you feel better? If my advice has helped, please press the Thanks button over here ----------------V. Cheers
    • Heng Leng
    • By Heng Leng 6th Sep 17, 5:40 PM
    • 4,218 Posts
    • 1,292 Thanks
    Heng Leng
    Until March 2019 at least anyway 😂😂
    Originally posted by simax
    Probably worth Googling the 'Common Travel Area' - It predates the EEC/EC/EU and is expected to continue by both of Ireland's Governments.
    • simax
    • By simax 6th Sep 17, 5:42 PM
    • 1,763 Posts
    • 604 Thanks
    simax
    Probably worth Googling the 'Common Travel Area' - It predates the EEC/EC/EU and is expected to continue by both of Ireland's Governments.
    Originally posted by Heng Leng
    It was a tongue in cheek statement
    I say it as it is - you may not like that but what would you prefer? A string of false platitudes that are no help whatsoever just to make you feel better? If my advice has helped, please press the Thanks button over here ----------------V. Cheers
    • rtboyce
    • By rtboyce 6th Sep 17, 7:40 PM
    • 5 Posts
    • 2 Thanks
    rtboyce
    A big GOTCHA in the T&Cs
    Their T&Cs say that any data that you send is theirs to store and deal with in any way they like, royalty-free. Don't use this service unless and until that clause is removed and/or you use a VPN.

    You should assume that you have no privacy at all except that which you enforce yourself with encryption. But that's probably a good assumption with any telecoms company.
    • rtboyce
    • By rtboyce 19th Sep 17, 6:37 PM
    • 5 Posts
    • 2 Thanks
    rtboyce
    Customer service
    I've now had cause to test their customer service, and not been impressed. I wanted to know how much it would cost me to call my home 056 number. The website doesn't say.

    The web chat lady twice pointed me to different parts of the website, then admitted she didn't know the answer. She said they'd have to get back to me. I suggested that be done by ringing the aforesaid number, but she said they only offered "digital" service, i.e. they don't talk on the phone to customers.

    When I didn't get the promised email, I emailed the customer service team. I got a reply telling me that they didn't have a rate for my number yet.

    I don't think they're ready for business. I regret giving them my credit card number when I ordered a SIM card.
    • pmduk
    • By pmduk 19th Sep 17, 8:28 PM
    • 7,638 Posts
    • 5,494 Thanks
    pmduk
    You can turn off automatic renewal via the dashboard should you wish to do so.
    • Ian011
    • By Ian011 29th Sep 17, 3:09 PM
    • 1,864 Posts
    • 1,055 Thanks
    Ian011
    https://smarty.co.uk/legal/smarty-price-guide-v1.3.pdf

    States the prefixes that are covered by inclusive call allowances are UK landline numbers starting 01, 02 and 03 and UK mobile numbers starting 07.
    Incorrectly classes 03 numbers as landlines. 03 numbers are actually non-geographic.
    Fails to clarify that UK mobile numbers actually start 071-075 and 077-079.
    Usage of "UK" in the above description seems to imply that calls to "offshore" landline and mobile numbers in CI and IoM are not included. Whatever their status, the full list of applicable "offshore" prefixes is required to be listed.
    Seems to imply that "offshore" 03 numbers are not included. As these numbers are non-geographic, that would be a breach of Ofcom regulations.

    Fails to confirm that calls to numbers starting 080 are free-to-caller. Implying they are included in allowances would be misleading.

    States the Access Charge for 084 and 087 numbers is "3p" but fails to clarify this is "3p per minute".

    Fails to state call charges for numbers starting 055, 056, 070 and 076.

    States that premium rate numbers are not yet available (assume this includes 090, 091, 098 and 118). When and if they do become available, Ofcom regulations require the Access Charge be set at the same rate as for 084 and 087 numbers.

    Correctly states the charge for calling 101 as 15p per call.

    No mention of numbers such as 105, 111 or 112/999 or of numbers starting 116.

    No mention of calls to, or texts to or from, mobile shortcodes.
    Last edited by Ian011; 29-09-2017 at 3:47 PM.
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