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  • FIRST POST
    • Matt L
    • By Matt L 2nd Sep 17, 8:33 AM
    • 225Posts
    • 451Thanks
    Matt L
    Not allowed Sky Broadband
    • #1
    • 2nd Sep 17, 8:33 AM
    Not allowed Sky Broadband 2nd Sep 17 at 8:33 AM
    We move into our newly built home next Tuesday so i got a deal with Sky to come and set up the TV, phone line and broadband yesterday. All was good until later in the day when i received a message from Sky telling me that my phone line and broadband had been cancelled. They explained that BT/Openreach own the cables and won't allow sky to use them..

    Is this correct and does this mean we have to go with BT or is there a chance that Virgin will be allowed to use the line. I ask because BT call the down load speed will be around 1.5mb, we are currently with Virgin and our speed is 51mb..

    Thanks..
    "I want to die peacefully in my sleep like my grandfather, not screaming in terror like his passengers."
Page 2
    • lee111s
    • By lee111s 2nd Sep 17, 10:33 PM
    • 2,858 Posts
    • 1,946 Thanks
    lee111s
    Absolute rubbish, BT or Sky or TT offering the same product ( ADSL, ADSL2+,VDSL ) over the same cable pair will provide the same speed if the package bought is equivalent
    If Sky could offer 'better' speed over the same cable pair, why don't they advertise that ?, something like ' guaranteed to be faster than BT ' ?, because it's just not true, perhaps you could give an example that isn't just based on bull*hit, like ' I was with BT and got 0.25MB and switched to Sky and got 24Mb'... It's just not true,

    Obviously someone could have less than optimal wiring, or a faulty router, or a faulty broadband port , switch provider and miraculously the service improves, but this is nothing to do with the underlying technology, which is the same , Sky's ADSL2+ is the same as everyone else's ADSL2+, tweaking noise margins to eek a little more speed at the expense of stability is a minor detail.
    Perhaps you could provide a link to somewhere (reputable) where Sky and TT are offering 'much higher speeds' than BT over the same cable pair
    Originally posted by iniltous
    In some exchanges BT ( and other sellers of BT Wholesale services) can only offer ADSL MAX up to 8mbps if there's no BT Wholesale 21CN equipment in the exchange. Sky/TalkTalk may well have ADSL2+ LLU kit installed in said exchange, thus being able to offer considerably higher speeds.
    • Colin_Maybe
    • By Colin_Maybe 3rd Sep 17, 9:22 AM
    • 1,281 Posts
    • 560 Thanks
    Colin_Maybe
    Super informative, as ever.
    Originally posted by lee111s
    Actually it was an abusive post aimed at you but since I'm not a child I rethought it
    • lee111s
    • By lee111s 3rd Sep 17, 9:47 AM
    • 2,858 Posts
    • 1,946 Thanks
    lee111s
    That fact you considered an abusive post simply because you were shown to be wrong says it all.
    • iniltous
    • By iniltous 3rd Sep 17, 10:38 AM
    • 1,394 Posts
    • 488 Thanks
    iniltous
    In some exchanges BT ( and other sellers of BT Wholesale services) can only offer ADSL MAX up to 8mbps if there's no BT Wholesale 21CN equipment in the exchange. Sky/TalkTalk may well have ADSL2+ LLU kit installed in said exchange, thus being able to offer considerably higher speeds.
    Originally posted by lee111s
    Although theoretically true, the chances are that any exchange not considered 'worthy' of 21CN connectivity by 'BT' would also be considered 'unworthy' of an OLO investing in unbundling that particular exchange, that's why I specifically said if comparing like for like, upto 8, upto 24, etc.
    I do conceed that years ago , 'BT' were probably in a position where they were offering ADSL in places where others were offering ADSL2, but that's pretty much no longer the case, and hasn't been the case for a long time .

    The poster I was taking aim at was suggesting that for example , Sky offering ADSL2+ is going to be 'much faster' than an equivalent 'BT' ADSL2+ service.

    If there is a location where 'BT' can only offer upto 8Mb (ADSL) and another OLO can offer ADSL2+, then obviously the OLO could potentially offer much faster speed over the same 'local loop' , but that's not comparing like for like, and I would think would be a tiny percentage of exchanges, if any at all.

    I suppose if there is a location where an OLO can offer upto 24Mb and BT only 8Mb, you could argue that particular OLO is upto 3 times faster, hopefully those that would argue that, would also accept that in the many more exchanges where OLO's offer no service at all , that those OLOs are infinitely slower than BT
    Last edited by iniltous; 03-09-2017 at 10:59 AM.
    • Colin_Maybe
    • By Colin_Maybe 3rd Sep 17, 12:07 PM
    • 1,281 Posts
    • 560 Thanks
    Colin_Maybe
    That fact you considered an abusive post simply because you were shown to be wrong says it all.
    Originally posted by lee111s
    And the fact that you had to be abusive rather than just pointing out I was wrong says a lot about you too then by your logic?

    • lee111s
    • By lee111s 3rd Sep 17, 3:09 PM
    • 2,858 Posts
    • 1,946 Thanks
    lee111s
    At no point was I abusive. If I'd intended to be, you'd know about it.
    • Sparx
    • By Sparx 3rd Sep 17, 4:15 PM
    • 763 Posts
    • 413 Thanks
    Sparx
    Back on track guys - so the issue is simply down to it's a new build. So either 1 of 2 (or both) things need to happen.

    #1 Royal Mail need to update their database with your address, OP use this link to report it:
    http://www.royalmail.com/personal/receiving-mail/update-your-address

    #2 Openreach haven't yet laid or connected up the copper to your house yet for the phone line and broadband. So you're not on their system if the Wholesale checker isn't matching your address to a line yet.

    Once the above 2 issues are rectified, any ISP (Sky, BT, Plusnet etc) will be able to place an order to your home. Likely for FTTC (fibre) too judging by what Lee has mentioned so hopefully get better speeds than ADSL.

    OP, on point #2 I would ask your building developer or site manager if Openreach have already laid and connected the phone lines to the houses you're moving into. If not, ask when this is in the works to be done by?

    Speaking from experience I moved in my new build mid 2014 on the Friday. We didn't get the lines installed by Openreach's contractor until the Monday after. Then my internet started working magically, as Sky had already 'activated' my line at the cab so to speak on the Friday we moved in when I had the engineers come in, to realise the copper hadn't even been laid to the cab yet fully!
    Last edited by Sparx; 03-09-2017 at 4:17 PM.
    • Matt L
    • By Matt L 3rd Sep 17, 5:59 PM
    • 225 Posts
    • 451 Thanks
    Matt L
    Thanks Sparx, I've now checked on the Royalmail site and the address is now there which is strange as it wasn't yesterday. However it isn't coming up on the Openreach link, we shall speak to the site manager tomorrow...
    "I want to die peacefully in my sleep like my grandfather, not screaming in terror like his passengers."
    • Sparx
    • By Sparx 3rd Sep 17, 6:51 PM
    • 763 Posts
    • 413 Thanks
    Sparx
    On another note, I'm not sure why Sky aren't escalating the order to Openreach themselves? I started off with Sky and when they found out the order couldn't be fulfilled, they passed it to Openreach who then got the contractors out sooner rather than later. Hence the following Monday they were out and me (alongside 6 other neighbours) were up and running.
    • lee111s
    • By lee111s 3rd Sep 17, 7:11 PM
    • 2,858 Posts
    • 1,946 Thanks
    lee111s
    They can't be bothered I guess.

    Openreach update the PAF (postcode address file) daily as far as I know so your address should update on the Openreach site soon.
    • Sparx
    • By Sparx 7th Sep 17, 12:08 AM
    • 763 Posts
    • 413 Thanks
    Sparx
    OP how did you get on? Curious.
    • Matt L
    • By Matt L 7th Sep 17, 9:29 AM
    • 225 Posts
    • 451 Thanks
    Matt L
    Still waiting to hear back from the site manager, also Virgin have said they will send an engineer out to check. What we did notice was that at the end of our new drive there is one of those green boxes that they all (virgin bt sky) seem to work on.
    "I want to die peacefully in my sleep like my grandfather, not screaming in terror like his passengers."
    • lee111s
    • By lee111s 7th Sep 17, 9:42 AM
    • 2,858 Posts
    • 1,946 Thanks
    lee111s
    If you can take a picture and upload it I'll tell you whether it's a BT or Virgin cabinet.

    If you were to have Virgin available, expect to see green ducting appear out of the ground near your house. Openreach ducting is grey.
    Last edited by lee111s; 07-09-2017 at 11:18 AM.
    • Matt L
    • By Matt L 7th Sep 17, 10:05 AM
    • 225 Posts
    • 451 Thanks
    Matt L
    I shall take a photo later Lee
    "I want to die peacefully in my sleep like my grandfather, not screaming in terror like his passengers."
    • Matt L
    • By Matt L 8th Sep 17, 7:17 PM
    • 225 Posts
    • 451 Thanks
    Matt L
    Heres the green cabinet Lee, can't see any ducting ours is the brick house behind it..

    "I want to die peacefully in my sleep like my grandfather, not screaming in terror like his passengers."
    • Matt L
    • By Matt L 8th Sep 17, 7:30 PM
    • 225 Posts
    • 451 Thanks
    Matt L
    Not sure why i can't post the photo,,
    "I want to die peacefully in my sleep like my grandfather, not screaming in terror like his passengers."
    • Chino
    • By Chino 8th Sep 17, 9:23 PM
    • 400 Posts
    • 193 Thanks
    Chino
    Not sure why i can't post the photo,,
    Originally posted by Matt L
    Perhaps related to this?
    http://forums.moneysavingexpert.com/showthread.php?p=72764961
    • Matt L
    • By Matt L 8th Sep 17, 10:19 PM
    • 225 Posts
    • 451 Thanks
    Matt L
    Try this then..

    "I want to die peacefully in my sleep like my grandfather, not screaming in terror like his passengers."
    • lee111s
    • By lee111s 9th Sep 17, 12:21 AM
    • 2,858 Posts
    • 1,946 Thanks
    lee111s
    Looks to be Virgin.

    Openreach don't use cabs that large.
    • iniltous
    • By iniltous 9th Sep 17, 8:31 AM
    • 1,394 Posts
    • 488 Thanks
    iniltous
    A chat with the site manager may be interesting, Its possible,especially where Virgin Media infrastructure is being installed before the roads and footpaths are adopted by the council ( in other words VM are installing their kit with the builders permission/agreement ) that the builder/developer has done an exlusive deal with VM and the only provider available will be VM as all others ( Openreach) are effectively locked out from site until the builder passes the responsibility for the maintenance of the roads and footpaths to the local authority , up to the point of adoption the site is private property (of the builder/developer ) and obviously they can choose who to allow on site, it may be of course that both VM and OR will be available from the onset, but it could also explain why the address is a 'problem' for communication providers that use OR as a supplier
    Last edited by iniltous; 09-09-2017 at 8:38 AM.
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