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  • FIRST POST
    • shaunleeds
    • By shaunleeds 1st Sep 17, 11:52 AM
    • 1Posts
    • 1Thanks
    shaunleeds
    Vodafone extra data bundles
    • #1
    • 1st Sep 17, 11:52 AM
    Vodafone extra data bundles 1st Sep 17 at 11:52 AM
    Hi All,

    Wondered if anyone has ever had the same issue.
    I've spoken to Vodafones' Facebook & Live Chat Teams who didn't understand where I was coming from, so I'm awaiting a response through their complaints form on their website but I'm expecting the same kind of response, tough..

    I added some extra data to my account a few days ago, just for this month until the 5th September when my next billing cycle starts.

    I purchased the additional bundles 1GB & 2GB on the My Account app and the extra data allowance showed up.

    As I didn't want the extra data to roll over into next month I went back to the Manage Data area of the app and saw that I can stop it/ opt out from there, to stop it going into your next months bill (which is what I wanted, I only wanted the extra temporarily for this month).

    There is no mention whatsoever that as soon as you opt out the extra data is removed straight away.
    However as soon as you purchase the bundle, it states you will be charged straight away for it, however they have now removed it AND charged me for it having not used it all.

    On the app it states.

    "Add an extra 2GB UK data to your monthly plan.
    You'll be charged your first monthly payment as soon as you opt in.
    If you opt out, we'll remove the monthly charge from your next bill onwards"

    I think this is very deceiving and they need to update that section but Vodafone don't seem to get my point.

    I've also checked my next predicted bill and the charges for the bundles are on there too

    Vodafone are saying I should have used the data first and then opted out, well the opt out process isn't very clear and actually makes out once you've purchased it you've paid for it to use, then you can opt out later to stop being billed in any further months!
Page 1
    • mobilejunkie
    • By mobilejunkie 1st Sep 17, 11:56 AM
    • 7,479 Posts
    • 2,340 Thanks
    mobilejunkie
    • #2
    • 1st Sep 17, 11:56 AM
    • #2
    • 1st Sep 17, 11:56 AM
    Follow the advice on the Vodafone Complaints Thread to contact the WRT; you're unlikely to get anywhere otherwise with Vodafone.
  • Vodafone
    • #3
    • 4th Sep 17, 1:26 PM
    • #3
    • 4th Sep 17, 1:26 PM
    Hi shaunleeds,

    Thanks for making aware of this.

    As suggested by mobilejunkie, email me via the form here so I can access your account.

    To access the form you'll need to enter the code WRT135.

    As well as stating your query in the question box, please also quote "MSE Forum".

    Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it.

    Kind regards,

    Lee

    Vodafone Social Media
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Dullville
    • By Dullville 7th Sep 17, 5:55 PM
    • 125 Posts
    • 122 Thanks
    Dullville
    • #4
    • 7th Sep 17, 5:55 PM
    • #4
    • 7th Sep 17, 5:55 PM
    Exactly what happened to me..absolute con artists.
  • Vodafone
    • #5
    • 8th Sep 17, 9:56 AM
    • #5
    • 8th Sep 17, 9:56 AM
    Hi Dullville,

    I've replied to you here.

    Kind regards,

    Lee

    Vodafone Social Media
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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