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  • FIRST POST
    • Aminthule
    • By Aminthule 27th Aug 17, 1:30 PM
    • 2Posts
    • 3Thanks
    Aminthule
    International mobile data charges
    • #1
    • 27th Aug 17, 1:30 PM
    International mobile data charges 27th Aug 17 at 1:30 PM
    I've just returned from France where my partner and I used our mobile phones to access emails, internet sites etc. We were both mindful of data download limits etc..... We returned to the UK on the Brittany Ferries link between Roscoff and Plymouth. On reaching our cabin we found we had no service on our mobile phones........no worries, it was a night crossing and so we'd be asleep. Shortly after departing Roscoff we noticed we'd picked up a new network and presumed correctly that it was the ship's network. No 3G was indicated and as we couldn't access the internet and we were going to sleep we thought nothing more of it. When we awoke early the next morning we both noticed that we had received messages stating that we'd incurred tens of pounds worth of data charges, which alarmed us. The following day we both rang our provider, 3, querying why we'd incurred charges as we'd both just started new billing periods and both could see we'd not exceeded our data download limits (in any case mine is unlimited). The 3 personnel we both spoke to had to go and check what had caused the charges as they were surprised. It turns out that when on a ferry crossing and once out of range of land based mobile networks we were connected to the ship's network and because we were in international waters the rules regarding data roaming in Europe no longer apply. Consequently all receiving of SMS texts and presumably automatic downloading of emails etc. and any other polling that the phones were doing, uses the ships connection to a maritime network and data charges are immediately incurred. We both complained to 3 that this is not made obvious by them, even if it is buried in the fine print of their contracts, nor do they give any advice on this if you ring them about international data roaming. As a result of our protestations they have agreed to refund all the charges that we incurred. The lesson is, turn off your phone when onboard ferries between countries where you not unreasonably presume international data roaming rules to apply i.e. to be free of charge.
    Last edited by Aminthule; 27-08-2017 at 1:34 PM. Reason: Correcting typos
Page 1
    • Jon 01
    • By Jon 01 27th Aug 17, 4:25 PM
    • 4,937 Posts
    • 1,563 Thanks
    Jon 01
    • #2
    • 27th Aug 17, 4:25 PM
    • #2
    • 27th Aug 17, 4:25 PM
    Most of us know that already.
    • Ian011
    • By Ian011 27th Aug 17, 5:22 PM
    • 1,862 Posts
    • 1,055 Thanks
    Ian011
    • #3
    • 27th Aug 17, 5:22 PM
    • #3
    • 27th Aug 17, 5:22 PM
    While there remain people who are unaware of this, it bears repeating.
    • redux
    • By redux 29th Aug 17, 11:07 PM
    • 17,489 Posts
    • 22,337 Thanks
    redux
    • #4
    • 29th Aug 17, 11:07 PM
    • #4
    • 29th Aug 17, 11:07 PM
    The ferry website describes this clearly, explains how to turn off mobile data and so on, and also says you could use their wifi free of charge.

    http://www.brittany-ferries.co.uk/faq/ships-and-ports/will-my-mobile-phone-work-on-board-the-ferry
    • Aminthule
    • By Aminthule 30th Aug 17, 7:50 PM
    • 2 Posts
    • 3 Thanks
    Aminthule
    • #5
    • 30th Aug 17, 7:50 PM
    Thanks Ian011
    • #5
    • 30th Aug 17, 7:50 PM
    Thanks for your positive response Ian. I'm sorry that I've obviously bored some people by reporting something they already know. HopefulIy some people were as ignorant as I and my post was worthwhile, however I probably won't bother to post on this site in future.
    • DCFC79
    • By DCFC79 30th Aug 17, 7:55 PM
    • 30,264 Posts
    • 19,144 Thanks
    DCFC79
    • #6
    • 30th Aug 17, 7:55 PM
    • #6
    • 30th Aug 17, 7:55 PM
    Thanks for your positive response Ian. I'm sorry that I've obviously bored some people by reporting something they already know. HopefulIy some people were as ignorant as I and my post was worthwhile, however I probably won't bother to post on this site in future.
    Originally posted by Aminthule
    Its not that you have bored people.

    Should have done research before hand bit its happened.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • Moss5
    • By Moss5 9th Sep 17, 4:13 PM
    • 183 Posts
    • 85 Thanks
    Moss5
    • #7
    • 9th Sep 17, 4:13 PM
    Do Not Speak For Most Of Us
    • #7
    • 9th Sep 17, 4:13 PM
    Most of us know that already.
    Originally posted by Jon 01
    You have no knowledge of what 'most of us' know.
    Do not presume that you represent others.
    • Jon 01
    • By Jon 01 9th Sep 17, 4:33 PM
    • 4,937 Posts
    • 1,563 Thanks
    Jon 01
    • #8
    • 9th Sep 17, 4:33 PM
    • #8
    • 9th Sep 17, 4:33 PM
    You have no knowledge of what 'most of us' know.
    Do not presume that you represent others.
    Originally posted by Moss5
    Sorry, if you want an argument it's room 12a, this is room 12.
    • J B
    • By J B 10th Sep 17, 8:55 AM
    • 2,326 Posts
    • 747 Thanks
    J B
    • #9
    • 10th Sep 17, 8:55 AM
    • #9
    • 10th Sep 17, 8:55 AM
    Most of us know that already.
    Originally posted by Jon 01
    Sorry, Jon
    I've been on here for several years and before that, I used to frequent uktm (from the days when you worked for Orange) and I've *never* heard of this before.

    NB - I always run my life on a 'need to know' basis and haven't been on a ferry since I had my first mobile phone about 30 years ago!

    While there remain people who are unaware of this, it bears repeating.
    Originally posted by Ian011
    Indeed
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