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  • FIRST POST
    • Mk98
    • By Mk98 25th Aug 17, 1:42 PM
    • 1Posts
    • 0Thanks
    Mk98
    Festival Refund
    • #1
    • 25th Aug 17, 1:42 PM
    Festival Refund 25th Aug 17 at 1:42 PM
    Hi
    I bought tickets for The Flashback Festival (Thorsby Hall Nottinghamshire) in April that was supposed to be happening on 20th August. I received an email in mid July saying the festival was cancelled due to lack of interest and they would be issuing refunds. However I still haven't received my refund. It was just under 100 and I paid by debit card. I was just wondering if there was a time limit I should have received my refund in ? Or is there anything else I can do to get my money ?

    Thanks
    Michele.
Page 1
    • Ebe Scrooge
    • By Ebe Scrooge 25th Aug 17, 2:05 PM
    • 3,972 Posts
    • 3,392 Thanks
    Ebe Scrooge
    • #2
    • 25th Aug 17, 2:05 PM
    • #2
    • 25th Aug 17, 2:05 PM
    Your first step needs to be to contact them and see what they say. There may be any number of reasons why it's taking some time to process the refunds.


    If they don't play ball, then you can contact your bank about a doing a chargeback : http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback


    Since you paid by debit card, you're not covered by S75 protection as you would be on a credit card - but the chargeback option is open to you.


    Hope this helps.
    I may not know much about art, but I know what I like.
    • delboy1968
    • By delboy1968 13th Sep 17, 4:39 PM
    • 1 Posts
    • 0 Thanks
    delboy1968
    • #3
    • 13th Sep 17, 4:39 PM
    Still no refund
    • #3
    • 13th Sep 17, 4:39 PM
    Hi Michele,

    I was just wondering if you had received your refund from the canceled Flashback festival?
    It is nearly 60 days since this has been canceled and I have still not received any refund.
    Ust wondering what my/our next step would be. I have tried to contact them on several occasions with no joy. Could you please reply and let me know how you got on

    Thanks
    • tdawber
    • By tdawber 29th Sep 17, 4:06 PM
    • 24 Posts
    • 14 Thanks
    tdawber
    • #4
    • 29th Sep 17, 4:06 PM
    • #4
    • 29th Sep 17, 4:06 PM
    I haven't received my refund either. I have waited the 60 days that they asked of us. I have emailed them as that is the only way to contact them and I haven't had a response. The website is very basic now, http://www.theflashbackfestival.com
    I paid on my halifax clarity credit card and I have sent the mse template letter to claim my money back from the bank and now I am waiting to hear from the bank. . It is a total joke, I wouldn't be surprised if they have gone out of business or they are unable to issue refunds for some technical reason?

    I'm fed up with it. I just want my money back.
    Last edited by tdawber; 29-09-2017 at 4:08 PM.
    • JnJ2017
    • By JnJ2017 17th Oct 17, 4:25 PM
    • 2 Posts
    • 0 Thanks
    JnJ2017
    • #5
    • 17th Oct 17, 4:25 PM
    • #5
    • 17th Oct 17, 4:25 PM
    Hi I also bought two sets of tickets one on my credit card and the other on my debit. I have left voice messages and emails and still no reply.
    I have recently contacted my bank to see if they can refund me.
    I have also found out that they are organising a 2018 Festval. If you look up Flashpoint Festivals, scroll to the bottom of the page and you will see Contact Us there are a further two email addresses which I have just contacted and waiting a response.
    • LizzyLFL
    • By LizzyLFL 18th Oct 17, 11:20 AM
    • 1 Posts
    • 1 Thanks
    LizzyLFL
    • #6
    • 18th Oct 17, 11:20 AM
    Flashback refund
    • #6
    • 18th Oct 17, 11:20 AM
    Hi Guys

    Numerous phone calls and emails have been made/sent - no response. So I have now issued a county court summons against UK Events and Festivals Ltd. I have also claimed back court fees and interest payment

    Liz
    • JnJ2017
    • By JnJ2017 19th Oct 17, 9:08 PM
    • 2 Posts
    • 0 Thanks
    JnJ2017
    • #7
    • 19th Oct 17, 9:08 PM
    • #7
    • 19th Oct 17, 9:08 PM
    Hi just to update you contacting the email addresses on the Flashpont Festival “contact us” worked. I got a reply back within 5 minutes and received the refund 2 days later.
    • DCFC79
    • By DCFC79 19th Oct 17, 11:05 PM
    • 30,271 Posts
    • 19,149 Thanks
    DCFC79
    • #8
    • 19th Oct 17, 11:05 PM
    • #8
    • 19th Oct 17, 11:05 PM
    Hi Guys

    Numerous phone calls and emails have been made/sent - no response. So I have now issued a county court summons against UK Events and Festivals Ltd. I have also claimed back court fees and interest payment

    Liz
    Originally posted by LizzyLFL
    A county court summons a bit ott, surely small claims court would have been the next best option.

    Did you use the email address the previous poster used eg the 1 via contact us ?
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
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