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  • FIRST POST
    • nrps1
    • By nrps1 23rd Aug 17, 10:40 PM
    • 55Posts
    • 3Thanks
    nrps1
    Small claims case likelihood
    • #1
    • 23rd Aug 17, 10:40 PM
    Small claims case likelihood 23rd Aug 17 at 10:40 PM
    removed removed
    Last edited by nrps1; 03-11-2017 at 8:36 PM.
Page 1
    • unholyangel
    • By unholyangel 23rd Aug 17, 11:13 PM
    • 11,541 Posts
    • 8,669 Thanks
    unholyangel
    • #2
    • 23rd Aug 17, 11:13 PM
    • #2
    • 23rd Aug 17, 11:13 PM
    You mention auction, did you buy the original set via auction? Otherwise I don't understand this part:

    They claim this is clear in the auction I purchased from, but that long expired.
    Originally posted by nrps1

    We really need as much detail as possible. Purchased original set x date from xyz retailer online/in store/at a auction (if it was an auction, was it possible to attend the auction in person), delivered x date, reported as faulty on x date, replacement delivered x date.

    Also, how does the replacement differ from what you purchased? Was it a replacement on a like for like basis (similar age, condition, specification etc)?

    And lastly, how did you pay for it all? Cash, cheque, card? If by card, was any third party involved (such as paypal)?
    Money doesn't solve poverty.....it creates it.
    • nrps1
    • By nrps1 24th Aug 17, 5:07 AM
    • 55 Posts
    • 3 Thanks
    nrps1
    • #3
    • 24th Aug 17, 5:07 AM
    • #3
    • 24th Aug 17, 5:07 AM
    removed removed
    Last edited by nrps1; 03-11-2017 at 8:36 PM.
    • Fosterdog
    • By Fosterdog 24th Aug 17, 7:24 AM
    • 3,354 Posts
    • 5,728 Thanks
    Fosterdog
    • #4
    • 24th Aug 17, 7:24 AM
    • #4
    • 24th Aug 17, 7:24 AM
    Hi, thanks for your reply.

    So it was on eBay last year. The auction was modified throughout the year after I won as was several items, and eBay cannot get the original for me. It was paid via PayPal and credit card, but none of the three can assist me, mostly due to the age of the claim.

    TV was exact like for like replacement. Initial was 4 months old when it developed the fault.
    Originally posted by nrps1
    Have they sent the same model as a replacement?
    Was the original a new or refurbished model?
    What exactly is wrong with the screen on the replacement?
    • nrps1
    • By nrps1 24th Aug 17, 7:56 AM
    • 55 Posts
    • 3 Thanks
    nrps1
    • #5
    • 24th Aug 17, 7:56 AM
    • #5
    • 24th Aug 17, 7:56 AM
    removed removed
    Last edited by nrps1; 03-11-2017 at 8:36 PM.
    • nrps1
    • By nrps1 7th Sep 17, 2:12 PM
    • 55 Posts
    • 3 Thanks
    nrps1
    • #6
    • 7th Sep 17, 2:12 PM
    • #6
    • 7th Sep 17, 2:12 PM
    removed removed
    Last edited by nrps1; 03-11-2017 at 8:36 PM.
    • IAmWales
    • By IAmWales 7th Sep 17, 4:22 PM
    • 1,654 Posts
    • 3,416 Thanks
    IAmWales
    • #7
    • 7th Sep 17, 4:22 PM
    • #7
    • 7th Sep 17, 4:22 PM
    Who is the retailer, do they normally sell refurbished goods? Can they provide a copy of the listing?

    Google brings up numerous tv repair services. You'd need to contact some and ask them how much a report would be. You'd also need to check their background, a repair from some random will not carry much weight.

    If you find someone to do a report you'll need to ask that they assess it in comparison to a brand new item, as well as a refurbished item.
    • nrps1
    • By nrps1 7th Sep 17, 5:23 PM
    • 55 Posts
    • 3 Thanks
    nrps1
    • #8
    • 7th Sep 17, 5:23 PM
    • #8
    • 7th Sep 17, 5:23 PM
    removed removed
    Last edited by nrps1; 03-11-2017 at 8:37 PM.
    • GrumpyDil
    • By GrumpyDil 7th Sep 17, 6:48 PM
    • 103 Posts
    • 57 Thanks
    GrumpyDil
    • #9
    • 7th Sep 17, 6:48 PM
    • #9
    • 7th Sep 17, 6:48 PM
    Do you a receipt confirming exactly what you purchased. I.e. is the TV described as new/refurbished etc. Also how long ago did you buy the TV.

    Was the purchase price comparable to a good price for the set as new or particularly cheap etc. These are all questions that need consideration and will help assess the strength of case.
    • nrps1
    • By nrps1 7th Sep 17, 7:05 PM
    • 55 Posts
    • 3 Thanks
    nrps1
    removed removed
    Last edited by nrps1; 03-11-2017 at 8:37 PM.
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