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  • FIRST POST
    • chunter
    • By chunter 15th Aug 17, 8:43 AM
    • 1,918Posts
    • 722Thanks
    chunter
    Fuel Broadband, now Post Office Broadband
    • #1
    • 15th Aug 17, 8:43 AM
    Fuel Broadband, now Post Office Broadband 15th Aug 17 at 8:43 AM
    A quick head's up to all those who transferred across to Post Office Broadband from the now defunct Fuel Broadband on the promise of a £20 all-in fee for 18 months.
    I received my first bill from Post Office and it's £28 quid!
    A ropey start.

    We'll see how they respond to my email.
Page 1
    • DoaM
    • By DoaM 15th Aug 17, 8:50 AM
    • 3,186 Posts
    • 3,225 Thanks
    DoaM
    • #2
    • 15th Aug 17, 8:50 AM
    • #2
    • 15th Aug 17, 8:50 AM
    Does that price include a partial month? e.g. billing is calendar monthly but your service started about 12 days before the end of the month?
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • chunter
    • By chunter 15th Aug 17, 11:08 AM
    • 1,918 Posts
    • 722 Thanks
    chunter
    • #3
    • 15th Aug 17, 11:08 AM
    • #3
    • 15th Aug 17, 11:08 AM
    Last bill from Fuel was the same as the last six. Unless they want me to pay for the same service twice.
    Still awaiting a response. Cannot recommend Post Office Broadband to anyone so far.
    • DoaM
    • By DoaM 15th Aug 17, 11:17 AM
    • 3,186 Posts
    • 3,225 Thanks
    DoaM
    • #4
    • 15th Aug 17, 11:17 AM
    • #4
    • 15th Aug 17, 11:17 AM
    Ah ... I didn't realise it was a migration/takeover - I thought you'd transferred to a new supplier.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • TadleyBaggie
    • By TadleyBaggie 15th Aug 17, 12:06 PM
    • 2,372 Posts
    • 1,710 Thanks
    TadleyBaggie
    • #5
    • 15th Aug 17, 12:06 PM
    • #5
    • 15th Aug 17, 12:06 PM
    Post Office broadband is merely rebranded TalkTalk.
    • chunter
    • By chunter 15th Aug 17, 1:41 PM
    • 1,918 Posts
    • 722 Thanks
    chunter
    • #6
    • 15th Aug 17, 1:41 PM
    • #6
    • 15th Aug 17, 1:41 PM
    Post Office broadband is merely rebranded TalkTalk.
    Originally posted by TadleyBaggie
    Oh that fills me with optimism... will I get a reply before Christmas?
    • chunter
    • By chunter 21st Aug 17, 10:22 AM
    • 1,918 Posts
    • 722 Thanks
    chunter
    • #7
    • 21st Aug 17, 10:22 AM
    • #7
    • 21st Aug 17, 10:22 AM
    Still absolutely no response from the totally incompetent Post Office Broadband !
    • chunter
    • By chunter 29th Aug 17, 8:34 AM
    • 1,918 Posts
    • 722 Thanks
    chunter
    • #8
    • 29th Aug 17, 8:34 AM
    • #8
    • 29th Aug 17, 8:34 AM
    After three unanswered emails to their non-existent customer service department threatening to cancel the direct debit, I sent a fourth last Friday.

    It included a link to two of the largest consumer forums, where I had posted my dealings with POBB.

    I sent copies of the fourth email to both the Post Office Complaints Department and to Meredith Sharples, head of the Post Office.

    On Saturday I received an email stating my new bill will be £20. On Monday I got an apology from the complaints department, mentioning my email to Meredith Sharples.

    Don't you just love a story with a happy ending.
    • rodger1
    • By rodger1 8th Sep 17, 11:46 PM
    • 2 Posts
    • 0 Thanks
    rodger1
    • #9
    • 8th Sep 17, 11:46 PM
    illegal
    • #9
    • 8th Sep 17, 11:46 PM
    I have recieved no comunication whatsoever regarding the changeover, in my bank statement this month my charge has doubled. My legal adviser has assured me that this is illegal, and so I have cancelled my direct debit and found a new supplier with even better terms. As I have had no communication I cannot contact the PO as it appears I need a PO account name and password.
    Last edited by rodger1; 10-09-2017 at 11:38 AM.
    • Joe_Bloggs
    • By Joe_Bloggs 9th Sep 17, 3:05 PM
    • 4,406 Posts
    • 1,558 Thanks
    Joe_Bloggs
    Surely Post Office Broadband is an oxymoron !
    Do their subscribers get a a free snail mail account with an unlimited paper based gush of one way messaging concerning unwanted deals ?
    J_B.
    OFT work merger decisions 2012:- MSE too small to be worth financial consideration ?
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