Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • M271
    • By M271 8th Aug 17, 6:48 PM
    • 205Posts
    • 78Thanks
    M271
    Next MSE Collective Switch Coming to an End
    • #1
    • 8th Aug 17, 6:48 PM
    Next MSE Collective Switch Coming to an End 8th Aug 17 at 6:48 PM
    I am currently on the MSE Collective Switch with BG which comes to an end on 3rd October. Will a another collective switch be launched before then (statement aimed at MSE reps) or should I just start looking at the best deals around 4 to 5 weeks before my deal comes to an end?
Page 12
    • Hengus
    • By Hengus 14th Sep 17, 8:30 AM
    • 4,178 Posts
    • 2,425 Thanks
    Hengus
    My switch has gone through but BG are saying not to cancel the DD. My next payment would be due on the 22nd and I know I am in credit. I am concerned they will take payment and then have the hassle of waiting for a refund.

    Should I cancel now ?

    I switched to Bulb and have £100 credit already ! Very pleased.
    Originally posted by bobstheboy
    Read your contract terms and conditions. A lot suppliers will revert you to their SVT if you cancel your DD Mandate irrespective of how much credit is held on account. Transfers should go through in 35 days but, sadly, some do go awry.
    • bobstheboy
    • By bobstheboy 14th Sep 17, 8:47 AM
    • 578 Posts
    • 736 Thanks
    bobstheboy
    Read your contract terms and conditions. A lot suppliers will revert you to their SVT if you cancel your DD Mandate irrespective of how much credit is held on account. Transfers should go through in 35 days but, sadly, some do go awry.
    Originally posted by Hengus
    My BG account online says it is closed and my Bulb account is open online and I have had an email stating they are now supplying both fuels. So I assume the transfer is complete or am I missing something ?
    • Hengus
    • By Hengus 14th Sep 17, 8:57 AM
    • 4,178 Posts
    • 2,425 Thanks
    Hengus
    My BG account online says it is closed and my Bulb account is open online and I have had an email stating they are now supplying both fuels. So I assume the transfer is complete or am I missing something ?
    Originally posted by bobstheboy
    Possibly not, but I would still call BG and advise them of your intentions. Is your Bulb account showing verified opening meter readings?
    • bobstheboy
    • By bobstheboy 14th Sep 17, 9:09 AM
    • 578 Posts
    • 736 Thanks
    bobstheboy
    Possibly not, but I would still call BG and advise them of your intentions. Is your Bulb account showing verified opening meter readings?
    Originally posted by Hengus
    It is showing my meter reading, which is from BG Smart Meter, so they can hardly argue !

    Your advice re phoning BG is sensible. I don't want any credit problems.

    Update.

    Contacted BG who explained that the transfer is not complete until they receive readings, draw up final bill and refund or debit funds. They agreed to cancel DD and any adjustments done through my bank account. This can take up to 25 days. Hope this is useful to others.
    Last edited by bobstheboy; 14-09-2017 at 10:35 AM. Reason: additional information
    • vigman
    • By vigman 14th Sep 17, 11:06 AM
    • 1,115 Posts
    • 270 Thanks
    vigman
    Martin is really pushing Ovo as their 2 year fix deadline nears its end. I've had a few emails this week, one this morning '..we panicked that it'd be pulled, but it's promised us "the deadline's Friday". We don't know when it'll go on Friday, so grab it quick to be sure...'
    They look fine if you at their website. Cheap, green, friendly etc.
    But, recent Trust Pilot reviews have been absolutely shocking.
    Originally posted by SgtRock
    NOW they tell me! Was going to choose the more expensive Eon but had real problems with them in the past!?

    If I cancelled in the 14 day cool off period CEC says contact OVO direct. How do you then use CEC to make an alternate switch please? Anyone done this in the past?

    TIA

    Vigman
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
    • palh
    • By palh 14th Sep 17, 1:01 PM
    • 8 Posts
    • 3 Thanks
    palh
    My switching experience
    The deal I have chosen is the OVO 2year fix. Not the cheapest but I can't be doing with seeking out the best deal every year.

    I have taken steps to try and ensure that I am charged at the Collective Fix rate until my switch takes place by contacting BG by telephone and through my account "contact page".

    On my contact page I advised ------------
    Further to my telephone call with your representative today 14 Sept 2017 (12.30hrs).
    I, by this notification are advising of my intention to switch supplier. The switch process has been initiated and I am advised of an estimated date of 27 October 2017.
    According to information provided by BG representative on 08-09-2017 on Money Saving Expert Forum - "prices will be protected until you leave if we receive notification you've signed up to a new supplier within 20 working days of your deal expiring.

    When you receive your final bill it will show the change in price after your Collective tariff deal expires; however we'll add a credit on your account to make sure you're only charged at the Collective rates”

    In order to ensure that my prices are protected. I am advising you within 20 days of my current deal expiring.
    (I expect to be charged for a period at the Standard Tariff rate and then credited in due course)
    • Hengus
    • By Hengus 14th Sep 17, 2:17 PM
    • 4,178 Posts
    • 2,425 Thanks
    Hengus
    NOW they tell me! Was going to choose the more expensive Eon but had real problems with them in the past!?

    If I cancelled in the 14 day cool off period CEC says contact OVO direct. How do you then use CEC to make an alternate switch please? Anyone done this in the past?

    TIA

    Vigman
    Originally posted by vigman
    Contact Cheap Energy Club and ask them to re-set your profile page:

    If you have any queries or concerns, you can email us at energyclub@moneysavingexpert.com. Please include your full name, the email address you joined with and your postcode.
    • vigman
    • By vigman 14th Sep 17, 3:19 PM
    • 1,115 Posts
    • 270 Thanks
    vigman
    Contact Cheap Energy Club and ask them to re-set your profile page:

    If you have any queries or concerns, you can email us at energyclub@moneysavingexpert.com. Please include your full name, the email address you joined with and your postcode.
    Originally posted by Hengus
    Thank you for your help

    How about having forum energy sub-groups for each of the switch companies (OVO Switch, Eon Switch etc)so MSE folk can compare their experiences with the same company? Easier to sort through and more helpful in making future decisions.

    TIA

    Vigman
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
    • vigman
    • By vigman 14th Sep 17, 4:04 PM
    • 1,115 Posts
    • 270 Thanks
    vigman
    OVO online account already setup with switch date of October 5th

    Vigman
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
    • LVL_CHG
    • By LVL_CHG 14th Sep 17, 5:13 PM
    • 10 Posts
    • 4 Thanks
    LVL_CHG
    The deal I have chosen is the OVO 2year fix. Not the cheapest but I can't be doing with seeking out the best deal every year.

    I have taken steps to try and ensure that I am charged at the Collective Fix rate until my switch takes place by contacting BG by telephone and through my account "contact page".

    On my contact page I advised ------------
    Further to my telephone call with your representative today 14 Sept 2017 (12.30hrs).
    I, by this notification are advising of my intention to switch supplier. The switch process has been initiated and I am advised of an estimated date of 27 October 2017.
    According to information provided by BG representative on 08-09-2017 on Money Saving Expert Forum - "prices will be protected until you leave if we receive notification you've signed up to a new supplier within 20 working days of your deal expiring.

    When you receive your final bill it will show the change in price after your Collective tariff deal expires; however we'll add a credit on your account to make sure you're only charged at the Collective rates”

    In order to ensure that my prices are protected. I am advising you within 20 days of my current deal expiring.
    (I expect to be charged for a period at the Standard Tariff rate and then credited in due course)
    Originally posted by palh
    I've switched to the OVO 2 year fixed today as well with a date of 27th October at the moment which was longer than expected.

    Thanks for the update from the guy at British gas about the rebate on the collective price after the 3rd. I'll do the same
    • Cardew
    • By Cardew 14th Sep 17, 5:47 PM
    • 26,810 Posts
    • 12,992 Thanks
    Cardew
    I've switched to the OVO 2 year fixed today as well with a date of 27th October at the moment which was longer than expected.
    Originally posted by LVL_CHG
    My switch is to be a lot quicker.

    I started proceedings via Cheap Energy Club on 6 Sept. Had notification from Ovo that I start with them on 26 Sept and my first Direct Debit will be taken on 26 Sept

    Had my 'sorry you are leaving' letter from BG today confirming my account ends on 25 Sept. Ironically I had in the same post two letters from BG informing me that I will having increased separate Direct Debits for gas and electricity on 01 October - presumably on the assumption I would be going on their Standard tariff from 03 Oct; with the Collective tariff from BG I had a combined DD>
    • LVL_CHG
    • By LVL_CHG 15th Sep 17, 5:59 AM
    • 10 Posts
    • 4 Thanks
    LVL_CHG
    My switch is to be a lot quicker.

    I started proceedings via Cheap Energy Club on 6 Sept. Had notification from Ovo that I start with them on 26 Sept and my first Direct Debit will be taken on 26 Sept

    Had my 'sorry you are leaving' letter from BG today confirming my account ends on 25 Sept. Ironically I had in the same post two letters from BG informing me that I will having increased separate Direct Debits for gas and electricity on 01 October - presumably on the assumption I would be going on their Standard tariff from 03 Oct; with the Collective tariff from BG I had a combined DD>
    Originally posted by Cardew
    Actually t the welcome email has now arrived with a switch date of 7th October.

    Also I went through Lumo and TCB for £51 cashback.
    • interbear
    • By interbear 15th Sep 17, 9:35 AM
    • 56 Posts
    • 12 Thanks
    interbear
    Much research done yesterday on my options with the BG collective fix finishing 3rd October.

    Called BG directly to see if they had any tariffs available to compete - no joy whatsoever. The best they had was the HomeEnergy Secure 1 year fix, which would increase my annual spend by approx £376. So, cheerio to BG, which is a shame as I've actually been pleased with the overall customer experience over the last couple of years in terms of online and app based account management.

    After much debate in my own head I eventually opted for the 1 year EDF collective fix via CEC. I nearly went with Ovo 2 year fix but I'm happy enough to switch every year if necessary so went with the cheapest option for me for the next year.

    BG are going to lose a lot of customers this month, that is a certainty.
    • polymaff
    • By polymaff 15th Sep 17, 9:52 AM
    • 1,674 Posts
    • 716 Thanks
    polymaff
    BG are going to lose a lot of customers this month, that is a certainty.
    Originally posted by interbear
    And a lot of profit. It is those of us who have been on a MUCH cheaper BG one year fixed tariff - for instance, gas at 1.61p per kWh - that they'll be glad to get rid of at the end of September.

    What a joke collective switches are.
    • mattytun
    • By mattytun 15th Sep 17, 2:32 PM
    • 13,148 Posts
    • 229,124 Thanks
    mattytun
    OVO online account already setup with switch date of October 5th

    Vigman
    Originally posted by vigman
    Same here OVO account setup and
    Your new contract will start on 4 October 2017
    Can't sleep, quit counting sheep and talk directly to the shepherd
    • forexbert
    • By forexbert 15th Sep 17, 2:56 PM
    • 17 Posts
    • 3 Thanks
    forexbert
    Hello. I've never switched before so this ill be my first time. The OVO deal interests me. I just need a bit of advice please. I'm with NPower dual fuel and have a smart meter. Will that cause problems? Do I just do it all on-line or do I have to phone NPower with readings etc. My account is also in credit. I think there is about £150 there to come to me. Is that sent to me as part of the process or is it more phone calls? TIA for any help given.
    • Hengus
    • By Hengus 15th Sep 17, 3:41 PM
    • 4,178 Posts
    • 2,425 Thanks
    Hengus
    Hello. I've never switched before so this ill be my first time. The OVO deal interests me. I just need a bit of advice please. I'm with NPower dual fuel and have a smart meter. Will that cause problems? Do I just do it all on-line or do I have to phone NPower with readings etc. My account is also in credit. I think there is about £150 there to come to me. Is that sent to me as part of the process or is it more phone calls? TIA for any help given.
    Originally posted by forexbert
    It is simple. You apply via MSE Cheap Energy Club for the Ovo Deal. Ovo as the gaining supplier will manage the whole process. They will send you a Welcome Pack with your contract details and ask you for meter readings just before the day of the actual transfer. These readings will then be verified by an industry third-party and they will then be used to open and close your accounts. The losing supplier will raise a Final Bill within 6 weeks of the actual transfer and then refund you any credit due. You do not need to contact your existing supplier at all. Any problems, then call the new supplier.

    Smart meter: your smart meter will revert to dumb status. You will have to read it manually. The Govt has asked industry to find ways of updating these legacy meters by 2020.
    • ikeymoh
    • By ikeymoh 15th Sep 17, 4:08 PM
    • 2 Posts
    • 0 Thanks
    ikeymoh
    energy savings?
    I'm just about to migrate from the extremely good collective switch tariff to a more expensive one. I'm thinking of exaggerating my final meter reads , on the basis that non one ever checks- thereby getting future energy at the cheaper rate. Is this legal?
    • Hengus
    • By Hengus 15th Sep 17, 4:15 PM
    • 4,178 Posts
    • 2,425 Thanks
    Hengus
    I'm just about to migrate from the extremely good collective switch tariff to a more expensive one. I'm thinking of exaggerating my final meter reads , on the basis that non one ever checks- thereby getting future energy at the cheaper rate. Is this legal?
    Originally posted by ikeymoh
    Apart from the fact that it is fraud, the meter readings that you supply on switch will be verified by the industry Data Collectors using the past readings that they hold on file for your property. The verified readings will then be used to open and close your accounts. You could, of course, cry foul and the gaining supplier will raise an Agreed Readings Dispute. They could send out a meter reader.

    Edit: for ‘verified’ read ‘changed to an estimate’
    Last edited by Hengus; 15-09-2017 at 4:31 PM. Reason: Typo
    • LVL_CHG
    • By LVL_CHG 15th Sep 17, 5:35 PM
    • 10 Posts
    • 4 Thanks
    LVL_CHG
    My date for the OVO switch has come forward again. 4th October now. Proactive if nothing else so far to date!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,476Posts Today

7,935Users online

Martin's Twitter