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  • FIRST POST
    • Cotta
    • By Cotta 7th Aug 17, 11:22 AM
    • 2,439Posts
    • 972Thanks
    Cotta
    Transfer Nightmare
    • #1
    • 7th Aug 17, 11:22 AM
    Transfer Nightmare 7th Aug 17 at 11:22 AM
    Hi All,

    I have a very small pension of around £7k from my first every employment and I opted to transfer this into my current employer's pension pot.

    The process from my existing provider was marketed as being very easy and straightforward with everything being wrapped up within 30 working days. Almost one year later it is just about to happen, both sides have been extremely poor in dealing effectively with this and I have had to be very hands on in pushing both sides over the past two months to get us to this point.

    I have advised both parties of significant failures, e.g. my new provider was not doing anything as they were waiting on documentation from my existing provider. When I contacted my existing provider they were missing documents from my new provider so they were not doing anything. This has been the case for many months with things like this happening.

    My question is, am I entitled to ask for some compensation from both parties for these delays or it this out of the question?
Page 3
    • atush
    • By atush 14th Sep 17, 1:34 PM
    • 16,246 Posts
    • 9,917 Thanks
    atush
    So you should look at the diffence (once you or the new company have worked that out) plus 300.

    Or if you did better than at your new company, 350-400 in total.
    • Cotta
    • By Cotta 15th Sep 17, 3:24 PM
    • 2,439 Posts
    • 972 Thanks
    Cotta
    To add to the mix the company I am transferring my pension to have offered me a goodwill gesture of £50. Not sure what do do about this at it was a little unexpected. They have said the following:


    Our team have reviewed the timeline provided to them and they are content that we followed everything in line with our procedures. They have, however, made a gesture of goodwill offer for the inconvenience of having to contact us. The amount of the offer is £50.



    • atush
    • By atush 16th Sep 17, 12:15 PM
    • 16,246 Posts
    • 9,917 Thanks
    atush
    I would accept it and look for the rest from your od provider.
    • Cotta
    • By Cotta 18th Sep 17, 10:07 AM
    • 2,439 Posts
    • 972 Thanks
    Cotta
    I would accept it and look for the rest from your od provider.
    Originally posted by atush
    Why would my old provider suddenly offer that?
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