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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 28th Jul 17, 10:28 AM
    • 38Posts
    • 3Thanks
    MSE Andrew
    Add your feedback on energy supplier Eversmart Energy
    • #1
    • 28th Jul 17, 10:28 AM
    Add your feedback on energy supplier Eversmart Energy 28th Jul 17 at 10:28 AM
    This is a feedback thread on energy supplier

    Eversmart Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 5
    • harefan
    • By harefan 11th Oct 17, 11:15 PM
    • 2 Posts
    • 0 Thanks
    harefan
    Further to my post on 29 August, I believe my switch took place on 19 September, but I wasn't asked or reminded to provide a meter reading. Consequently, my previous supplier had to estimate the final bill, which was significantly underestimated, but when I called the previous supplier, they said they could not amend a final bill. This is probably going to put my monthly payments out of kilter.

    Also it took Ever Smart Energy until 29 September to send me an email about creating my online account at which point, I provided an up to date meter reading, but this was before I received the final bill from my previous supplier.

    Just wondering about administrative efficiency here.

    On the bright side, they did get my meter serial number correct.
    Last edited by harefan; 11-10-2017 at 11:16 PM. Reason: Forgot to include a fact.
    • Hengus
    • By Hengus 12th Oct 17, 10:49 AM
    • 4,364 Posts
    • 2,562 Thanks
    Hengus
    Further to my post on 29 August, I believe my switch took place on 19 September, but I wasn't asked or reminded to provide a meter reading. Consequently, my previous supplier had to estimate the final bill, which was significantly underestimated, but when I called the previous supplier, they said they could not amend a final bill. This is probably going to put my monthly payments out of kilter.

    Also it took Ever Smart Energy until 29 September to send me an email about creating my online account at which point, I provided an up to date meter reading, but this was before I received the final bill from my previous supplier.

    Just wondering about administrative efficiency here.

    On the bright side, they did get my meter serial number correct.
    Originally posted by harefan
    The estimate will have been made by an industry third-party based on the data that they hold for your property. You need to check that the gaining and losing suppliers are using the same reading to open and close your accounts.
    • rogerhaworth
    • By rogerhaworth 12th Oct 17, 5:34 PM
    • 10 Posts
    • 3 Thanks
    rogerhaworth
    I've been an Everstart electricity customer since 20th August. Today the company emailed me asking for an up to date meter reading which I have now submitted via their online portal
    • ICV
    • By ICV 13th Oct 17, 10:56 AM
    • 33 Posts
    • 10 Thanks
    ICV
    Me too. Wonder if they've been reading this thread.
    • rogerhaworth
    • By rogerhaworth 15th Oct 17, 10:11 AM
    • 10 Posts
    • 3 Thanks
    rogerhaworth
    Me too. Wonder if they've been reading this thread.
    Originally posted by ICV
    Do you think that they're that well organised????
    • lycrawearer
    • By lycrawearer 15th Oct 17, 3:54 PM
    • 48 Posts
    • 15 Thanks
    lycrawearer
    As far as I'm concerned I personally am now avoiding EverSmart like the proverbial plague ..

    I've had problem after problem with them, and at least 2 (possibly 3) failed transfers to them. Despite repeated text message conversations and phone calls from them, welcome packs being received, and also 2 monthly DD payment being taken (and immediately refunded by my bank under the DD guarantee) ... I'm still with British Gas. Then to top it all, I get an email saying my account is now live with them, and inviting me to log-in and look at my usage

    I'm sorry, but EverSmart couldn't organise the proverbial **** up in a brewery, seriously.

    Oh, and if EverSmart are reading this, and you're wondering why I'm complaining - you haven't once apologised.
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