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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 28th Jul 17, 10:28 AM
    • 34Posts
    • 3Thanks
    MSE Andrew
    Add your feedback on energy supplier Eversmart Energy
    • #1
    • 28th Jul 17, 10:28 AM
    Add your feedback on energy supplier Eversmart Energy 28th Jul 17 at 10:28 AM
    This is a feedback thread on energy supplier

    Eversmart Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 3
    • mywifenow
    • By mywifenow 5th Sep 17, 12:31 PM
    • 11 Posts
    • 11 Thanks
    mywifenow
    Eversmart are the cheapest for me as well, I am currently on BG collective ending 3rd Oct.
    BG installed smart meters in Dec 2016, will Eversmart install new smart meters?

    I shall wait as long as possible before initiating a switch in case a MSE deal comes along.
    Originally posted by david1946

    Hi, david1946...


    MSE have just this morning launched a collective fix deal with EDF, though it's not as great as you'd hope ... worth considering though (in light of the trepidation and uncertainty currently surrounding eversmart) if a more reliable, long-standing, rated supplier is important to you.


    I too am on BG's MSE collective fix ending 3rd October and now weighing up the pros/cons between eversmart and AVRO ... all the best to you in your search.
    • mywifenow
    • By mywifenow 5th Sep 17, 12:37 PM
    • 11 Posts
    • 11 Thanks
    mywifenow
    Is a smart meter compulsory?
    Hi all ... does anyone know for certain if you HAVE to have a smart meter installed to qualify for eversmart's tariffs? It would go a long way to explain their super-cheap 'no standing charge' Special tariff, a real sweetener to encourage people who might not ordinarily agree to a smart meter (which I definitely won't)!
    • d12345
    • By d12345 6th Sep 17, 11:43 AM
    • 56 Posts
    • 12 Thanks
    d12345
    be aware that Santander 123 account does not currently pay cashback on Eversmart Energy.
    • shirley999
    • By shirley999 6th Sep 17, 10:28 PM
    • 1,784 Posts
    • 14,278 Thanks
    shirley999
    I have read this thread. The tarifs do show up now. I just signed up via their website and this was quick and easy. I received a populated welcome pack by email within a short space of time and a date two weeks hence for the swap, which is a little sooner than I would have chosen as I am on the MSE collective that runs until early October.
    • notofthisworld
    • By notofthisworld 7th Sep 17, 11:29 AM
    • 6 Posts
    • 1 Thanks
    notofthisworld
    Follow up
    Following my previous email, I can't say too much about this company as the communication from them has so far been non-existent. Besides receiving the welcome pack, I had to ask them if the actual switch had taken place because I had heard nothing. It had, but I expected to receive some kind of email at least on this.

    I did find out the following again on request. It is not compulsory to have a smart meter but even if you want one, you will need to wait at least 3 months as they have not recruited the engineers yet to install them. Their online account system is not yet working. This was due to be up and running 3 weeks from my switch. That was on the 20th August, again, I've yet to hear anything.

    If truth be told, I am annoyed with myself that I didn't heed that warning question mark in my head (about an unknown supplier) and go with an MSE top pick even if slightly more costly than this. However, I did sign up when their Fixed Smart Special tariff was on sale without a standing charge for Electricity (Gas remains the same as current costs) so I will give them a bit longer to get it sorted. If I still have issues, I may switch again.
    • Peteyboy
    • By Peteyboy 7th Sep 17, 11:36 AM
    • 3 Posts
    • 1 Thanks
    Peteyboy
    Eversmart swap
    I signed up on Sunday through the website and had my welcome pack and details about my Direct debit within an hour, it shows all the costs accurately and on Tuesday had an email from British Gas saying sorry I was leaving so all seems to be in hand, I did call them as I have solar panels and until recently we could not have smart meters but British gas called a few weeks ago saying they were now available and came and fitted them a couple of weeks ago but apparently they will need to be changed again this does seem to be a waste of money and I hope that they don't just get thrown away.
    • notofthisworld
    • By notofthisworld 7th Sep 17, 12:42 PM
    • 6 Posts
    • 1 Thanks
    notofthisworld
    I signed up on Sunday through the website and had my welcome pack and details about my Direct debit within an hour, it shows all the costs accurately and on Tuesday had an email from British Gas saying sorry I was leaving so all seems to be in hand, I did call them as I have solar panels and until recently we could not have smart meters but British gas called a few weeks ago saying they were now available and came and fitted them a couple of weeks ago but apparently they will need to be changed again this does seem to be a waste of money and I hope that they don't just get thrown away.
    Originally posted by Peteyboy
    Unfortunately, yes, you will need new smart meters as they are not yet setup to connect to the central service the government "plans" to have ready by 2020. So the only smart meters that will work are the ones issued by the company you purchase your electricity and gas through.
    My BG meters stopped working a few days ago. You can't even obtain a meter reading through them, let alone get details of your usage or tariff spend.
    • Peteyboy
    • By Peteyboy 7th Sep 17, 12:58 PM
    • 3 Posts
    • 1 Thanks
    Peteyboy
    If your old meters have stopped working and you cant get any readings how are they going to know what you have used? I was told that they carried on working but just don't send the info to British Gas anymore
    • hello-dave
    • By hello-dave 7th Sep 17, 2:31 PM
    • 1 Posts
    • 0 Thanks
    hello-dave
    Smart meter
    @mywifenow - I emailed to check and was been told you don't have to have a smart meter if you don't want one (I don't until there is a standard)
    • Kittyboo
    • By Kittyboo 7th Sep 17, 3:50 PM
    • 3 Posts
    • 1 Thanks
    Kittyboo
    OVO Energy website said "If you're switching to OVO and you have a smart meter, it will only keep its functionality if you’re switching from providers that use Secure smart meters like ours"."However, even if you are switching from one of those energy companies, we still may not be able to communicate with their Secure smart meters. It will depend on the setup of the meters at the time you switch".
    I rang and spoke to OVO and explained I had a Smart Meter installed by BG last month and would it be compatible with OVO. I was told these are the "most technologically up to date meters" which OVO is unable to access at the moment but would be able to in the very near future (months). In the meantime, if I switched, I could sumit readings myself OR opt for one of their meters (which is technically a downgrade).
    • Kittyboo
    • By Kittyboo 7th Sep 17, 4:01 PM
    • 3 Posts
    • 1 Thanks
    Kittyboo
    Eversmart has disappeared!!!
    Eversmart do not seem to be in the comparison list anymore. I logged back into CEC and it's disappeared.
    • ElwoodBlues
    • By ElwoodBlues 8th Sep 17, 4:02 PM
    • 67 Posts
    • 11 Thanks
    ElwoodBlues
    Hi all ... does anyone know for certain if you HAVE to have a smart meter installed to qualify for eversmart's tariffs? It would go a long way to explain their super-cheap 'no standing charge' Special tariff, a real sweetener to encourage people who might not ordinarily agree to a smart meter (which I definitely won't)!
    Originally posted by mywifenow
    I was told on the phone that I didn't have to have smart meters installed and it was fine to keep my existing meters (he never mentioned smart meters or changing to them until I raised it).

    But in the welcome pack, one of the first things it states is to contact them to arrange your smart meter installation!

    Going to drop them an email so it's in writing that I won't proceed if the smart meters are an essential part of the contract (although I do have the phone call recorded anyway...)
    • blanik
    • By blanik 9th Sep 17, 5:05 AM
    • 82 Posts
    • 19 Thanks
    blanik
    If your old meters have stopped working and you cant get any readings how are they going to know what you have used? I was told that they carried on working but just don't send the info to British Gas anymore
    Originally posted by Peteyboy
    You can read a smart meter manually by going to the meter cupboard and reading the display.

    I was hoping that the BG remote display would continue to show consumption in KWH and meter readings - even if it could not show the tariff in £. But I think what notofthisworld is saying is that his BG remote display has stopped working.
    • d12345
    • By d12345 9th Sep 17, 10:13 AM
    • 56 Posts
    • 12 Thanks
    d12345
    I emailed Eversmart Energy on Thursday asking for their details to give to Santander to get cashback, if I go with them, never had a reply yet.
    • DoesntEnjoyCapitalism
    • By DoesntEnjoyCapitalism 11th Sep 17, 9:18 AM
    • 17 Posts
    • 8 Thanks
    DoesntEnjoyCapitalism
    Smart meters come in two flavours - SMETS and SMETS2.

    SMETS were provider specific and are outdated. SMETS2 will work no matter who you transfer/switch around with.

    A lunatic neighbour posted some junk through my door about a smart meter being like having a mobile phone mast in the house and how it will microwave you in your sleep - it's more like having a mobile phone in the house. There's probably more EM smog coming off your hairdryer. The amount of disinformation about them is worrying.
    • notofthisworld
    • By notofthisworld 11th Sep 17, 10:04 AM
    • 6 Posts
    • 1 Thanks
    notofthisworld
    You can read a smart meter manually by going to the meter cupboard and reading the display.

    I was hoping that the BG remote display would continue to show consumption in KWH and meter readings - even if it could not show the tariff in £. But I think what notofthisworld is saying is that his BG remote display has stopped working.
    Originally posted by blanik
    Correct blanik, that was what I meant. Apologies for any confusion.

    Smart meters come in two flavours - SMETS and SMETS2.

    SMETS were provider specific and are outdated. SMETS2 will work no matter who you transfer/switch around with.

    A lunatic neighbour posted some junk through my door about a smart meter being like having a mobile phone mast in the house and how it will microwave you in your sleep - it's more like having a mobile phone in the house. There's probably more EM smog coming off your hairdryer. The amount of disinformation about them is worrying.
    Originally posted by DoesntEnjoyCapitalism
    Thanks DoesntEnjoyCapitalism, I thought it might be something like that but thought that even a SMETS (original) display would continue to connect to the smart meter to report meter readings, even if it could not report tariff data and pricing. It seems that is not the case. Obviously BG's meters are no more technologically advanced than other SMETS meters as someone mentioned earlier.

    I agree in regards to some of the rubbish about EM being spouted. I also think the media have highly hyped up the issue with LED bulbs and smart meters or issues with over reading. I have many LED bulbs in my property that have gradually been installed since the meter was first connected and my usage has gone down as would be expected. Unless this is a result of BG's meters being more technically superior to other providers, I really believe the problems are few and far between.
    • rogerhaworth
    • By rogerhaworth 12th Sep 17, 10:08 AM
    • 5 Posts
    • 2 Thanks
    rogerhaworth
    Has anyone received their username and password to log into their Eversmart online account yet?

    On 21st August Eversmart told me that I would be receiving this info in 2-3 weeks but as yet nothing!
    • rich_p55
    • By rich_p55 12th Sep 17, 2:51 PM
    • 1 Posts
    • 0 Thanks
    rich_p55
    So many issues...
    After experiencing similar initial quote issues to others, I opted to proceed with the switch via the phone, with transfer slated for 22nd August.
    I got an immediate welcome email, then another email about a week later saying there were delays, so transfer would be later than expected.

    The transfer took place on 23rd August and I duly phoned to supply readings. I was asked to email them - I did so that same day.

    My previous supplier has only been sent the electricity reading and has invented a final gas reading, despite having had an online reading submitted the day before the switch occurred.

    Apparently Eversmart have not applied the supplied gas reading to the account (and hence not sent it to my previous supplier).

    I've not been able to log in to their site to manage readings etc, and noticed that when trying to do so, my USERNAME and PASSWORD are shown in PLAIN TEXT in the URL, despite the site not actually logging me in.

    Alerted by this forum to the possibility of the meter numbers being wrong, I have now checked the welcome pack and found that they have got this wrong too!

    What next?
    • blanik
    • By blanik 13th Sep 17, 10:03 AM
    • 82 Posts
    • 19 Thanks
    blanik
    Checked my welcome pack - the MPAN is correct which I presume is the number that matters, but the serial number of the meter is wrong. ( BG have the correct number on their bill ).

    Apparently this is all stored on a central database run by xoserve!
    • blanik
    • By blanik 13th Sep 17, 11:51 PM
    • 82 Posts
    • 19 Thanks
    blanik
    Checked my welcome pack - the MPAN is correct which I presume is the number that matters, but the serial number of the meter is wrong. ( BG have the correct number on their bill ).

    Apparently this is all stored on a central database run by xoserve!
    Originally posted by blanik
    A little further checking - by looking at my first BG bill from the collective fix I discovered that the meter number Eversmart are quoting is my original meter before BG fitted the smart one.

    So looks like BG updated their own billing system with the new meter number, but I'm guessing the change never made it to the central database. So not Eversmart's fault.
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