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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 28th Jul 17, 10:28 AM
    • 45Posts
    • 4Thanks
    MSE Andrew
    Add your feedback on energy supplier Eversmart Energy
    • #1
    • 28th Jul 17, 10:28 AM
    Add your feedback on energy supplier Eversmart Energy 28th Jul 17 at 10:28 AM
    This is a feedback thread on energy supplier

    Eversmart Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, watch our New to Forum? Intro Guide.
Page 1
    • Tony 333
    • By Tony 333 29th Jul 17, 9:07 AM
    • 1 Posts
    • 0 Thanks
    Tony 333
    • #2
    • 29th Jul 17, 9:07 AM
    No gas supplied inTaunton Postcode
    • #2
    • 29th Jul 17, 9:07 AM
    MSE quote to change duel fuel was the best but when checking on Eversmart website found that they 'do not supply gas to this postcode' - hence can not get duel fuel. Time taken to get to their web site from MSE link was very, very slow. Ominous? Google search was much faster.
    • notofthisworld
    • By notofthisworld 31st Jul 17, 3:56 AM
    • 6 Posts
    • 1 Thanks
    notofthisworld
    • #3
    • 31st Jul 17, 3:56 AM
    Switch
    • #3
    • 31st Jul 17, 3:56 AM
    I've just effected a switch with this company from British Gas. I will update as to how it proceeds.
    • RaySmith
    • By RaySmith 31st Jul 17, 6:54 PM
    • 1 Posts
    • 0 Thanks
    RaySmith
    • #4
    • 31st Jul 17, 6:54 PM
    Just switched
    • #4
    • 31st Jul 17, 6:54 PM
    Just did the switch.

    I researched the company and was unable to find any reviews. Took the plunge and signed up as they was very competitive.

    Welcome pack was sent to my email address within 10-15 minutes

    I did the checks and noticed that the serial numbers for electric meter was incorrect. I picked the phone up and called their customer service (answered very quickly). The switch had mixed up mine and my next door neighbours electric meters, never had that issue before. Employee cancelled the previous account and set up new on as the advised rates.

    New welcome pack delivered within minutes and now has my previous gas meter serial number, called again and answered very quickly. Spoke to a helpful guy and we checked the meter serial numbers, he assured me they have the correct details and the switch should go ahead fine.

    I'm very optimistic at this point.
    • DiseasedBunny
    • By DiseasedBunny 31st Jul 17, 7:34 PM
    • 13 Posts
    • 1 Thanks
    DiseasedBunny
    • #5
    • 31st Jul 17, 7:34 PM
    • #5
    • 31st Jul 17, 7:34 PM
    Not doing gas in my area, but these and another for gas are cheaper than my dual fuel, so joining tomorrow morning
    • ICV
    • By ICV 1st Aug 17, 11:34 AM
    • 33 Posts
    • 10 Thanks
    ICV
    • #6
    • 1st Aug 17, 11:34 AM
    • #6
    • 1st Aug 17, 11:34 AM
    I've noticed spelling mistakes on their website and when going through the switch process it got stuck on trying to retrieve (load) my address after I entered my postcode. Tried another postcode from a different part of the country to see if it was a problem with just my current abode and it failed in the same way.
    All seems a bit amateur hour to me
    • rogerhaworth
    • By rogerhaworth 1st Aug 17, 1:01 PM
    • 11 Posts
    • 3 Thanks
    rogerhaworth
    • #7
    • 1st Aug 17, 1:01 PM
    Eversmart Energy
    • #7
    • 1st Aug 17, 1:01 PM
    Found this company via Cheap Energy Club. They however appear to be offering electricity at a much cheaper rate than shown on CEC!

    They offer a tariff called Fixed Smart Special which currently charges £0.1171 (inc vat) per kWh with no standing charge or exit fee and price fixed for 12 months!

    I signed up on 28th July but when I received a welcome pack from them my meter serial number was wrong. I contacted them about this and they then sent me another welcome pack with the meter serial number I had until a year ago when the meter was changed.

    I contacted them about this discrepancy but they assured me that they had the correct serial number and that the transfer from my current supplier (Avro Energy) will go through on 20th August,

    I use about 3100 kWh per year so if Eversmart are going to supply me at this rate I will save over £100 per year as opposed to re signing up with Avro on another 12 months fixed rate (their Simple and Value tariff).
    • paul wenman
    • By paul wenman 1st Aug 17, 1:13 PM
    • 4 Posts
    • 0 Thanks
    paul wenman
    • #8
    • 1st Aug 17, 1:13 PM
    Eversmart Energy web quote incorrect
    • #8
    • 1st Aug 17, 1:13 PM
    MSE estiated Eversmart dual fuel as my cheapest option going forward. I completed the online data request at Eversmart and I was given an incorrect and ridiculous quote of £730 per year vs my current gas + elec cost of ~£1450. I phoned and the agent calculated that it should have bee about £1700. I had triple checked all my usage data online and he agreed that the onlline quote was incorrect and they would get their web developers to look into it.

    I decided not to bother with Eversmart - if they couldn't get their online quote system working it doesn't bode well for the online switcj or ongoing billing etc.
    • lycrawearer
    • By lycrawearer 1st Aug 17, 7:16 PM
    • 51 Posts
    • 17 Thanks
    lycrawearer
    • #9
    • 1st Aug 17, 7:16 PM
    Good price (for me) but unsure about customer service
    • #9
    • 1st Aug 17, 7:16 PM
    Coming up as the cheapest supplier via the Cheap Energy Club - but was informed that the energy club was unable to track my application or assist with the switch in any way (good start, not).

    Started doing an online quote, but the system couldn't quote me - a pop up box told me they are having problems and to call them.

    So, I decided to ring them. Call was answered promptly by a bored sounding male, who didn't give his name. Sounded like a very small office in the background, not the usual call centre racket.

    Quote was excellent, fixed price for 12 months, saving me £20 per month over British Gas. No quote reference number though .. just got told to ring back.

    Dunno if it's me, but the conversation I had with them doesn't smack of professionalism or a major player ...

    I'll keep on searching ..
    • DiseasedBunny
    • By DiseasedBunny 2nd Aug 17, 12:05 PM
    • 13 Posts
    • 1 Thanks
    DiseasedBunny
    Signed up, no issues at all other than wrong meter number which they are sorting out. Let's see how it goes once first payment is taken
    • philng
    • By philng 2nd Aug 17, 3:38 PM
    • 533 Posts
    • 49 Thanks
    philng
    MSE Energy club are over stating the price of the EverSmart tariff.

    If you obtain a quote direct they have a tariff called Fixed Smart Special which has NIL standing charge on Electricity & there is a £30 dual fuel discount. (confirmed as correct by phone)

    I am currently paying £901 with IRESA & EverSmart quote is alot lower at £784 which is similar to what I was paying around 18 months ago on the cheap EON collective. Seems too low to be true?

    Decision time.... do I trust this 'unknown' company? I took a chance with IRESA previousy & things have so far been fine.
    • carolynw
    • By carolynw 2nd Aug 17, 5:47 PM
    • 15 Posts
    • 9 Thanks
    carolynw
    I've just switched, fingers crossed! Will update as soon as I can. Just worried that if something seems to good to be true it probably is!!!
    • lycrawearer
    • By lycrawearer 2nd Aug 17, 6:34 PM
    • 51 Posts
    • 17 Thanks
    lycrawearer
    I've taken the plunge - obtained a quote online (which gave me the Fixed Smart Special tariff) ... and arranged the switch.

    Received 2 emails from them within 5 minutes concerning DD details. Also been corresponding with them by text to change the date of the monthly DD ... they've been quick to respond, and polite too.

    So far so good ... if their prices are correct, then I'll be saving a good £292 per year over British Gas.

    Fingers crossed
    • rogerhaworth
    • By rogerhaworth 5th Aug 17, 5:49 PM
    • 11 Posts
    • 3 Thanks
    rogerhaworth
    Further to my earlier post.

    The Fixed Smart Special tariff seems to have been withdrawn now and the Fixed Smart tariff as displayed on CEC is the best you can have. Still cheaper than anything else which I can find.

    Eversmart's website seems to be partially down at present and they say they aren't accepting phone calls but I haven't tried to see if this is the case.

    I have signed up to the Fixed Smart Special tariff and it's supposed to be going live on 20th August but I'm keeping my fingers crossed as if something seems too good to be true it probably is!
    Last edited by rogerhaworth; 05-08-2017 at 9:32 PM.
    • philng
    • By philng 6th Aug 17, 10:11 AM
    • 533 Posts
    • 49 Thanks
    philng
    This is a real strange one. Obtained a quote last week on the Fixed Smart Special Tariff which was £120 less than my 'cheap' IRESA deal.
    Main difference was no standing charge on Electric which seemed too good to be true???
    The quote just seemed so far out of sync with the rest of the market & after phoning there was something about the call that I wasnt convinced about-Just the way the call was answered etc.
    Anyway I delayed waiting for more feedback-Just seems too good to be true.
    Unable to obtain quote today says techinical difficulties!!!! So will watch this space.
    • philng
    • By philng 7th Aug 17, 5:26 PM
    • 533 Posts
    • 49 Thanks
    philng
    Well almost 36 hours later quote system is still off and web site is headed up:

    'We are experiencing high traffic and high call volume at present. Please try back later.'

    Doesn't look very promising to me!
    • DiseasedBunny
    • By DiseasedBunny 9th Aug 17, 6:26 PM
    • 13 Posts
    • 1 Thanks
    DiseasedBunny
    I'm switching to them on the 23rd...
    • DoesntEnjoyCapitalism
    • By DoesntEnjoyCapitalism 15th Aug 17, 4:50 PM
    • 18 Posts
    • 8 Thanks
    DoesntEnjoyCapitalism
    Signed up! After several hours my welcome pack didn't come through so I sent them a message on Facebook. To my surprise there was someone there working away into the evening and it was with me within minutes.

    I switch over in early September and have been told I can put off having a smart meter fitted until they start rolling out SMETS2 meters in 12 - 14 weeks.
    • notofthisworld
    • By notofthisworld 19th Aug 17, 9:18 AM
    • 6 Posts
    • 1 Thanks
    notofthisworld
    Any updates?
    I'm due to switch to them tomorrow. I have had no update - they promise to update you on your switch after 17 days (which was 2-3 days ago)- and slightly more disconcertingly CEC no longer list the company at all in their lists of providers. Anyone else had a switch go through on time?
    • rogerhaworth
    • By rogerhaworth 19th Aug 17, 9:49 AM
    • 11 Posts
    • 3 Thanks
    rogerhaworth
    Switching tomorrow?
    I'm due to switch to Eversmart tomorrow 20th August. I phoned them on Thursday to check that it was all going smoothly and they said it was. I asked when I was likely to receive my username and password to sign on to my online account and was told that there might be a delay with this.
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