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  • FIRST POST
    • Exemplar
    • By Exemplar 17th Jul 17, 7:23 PM
    • 1,091Posts
    • 419Thanks
    Exemplar
    Water ingress advice needed
    • #1
    • 17th Jul 17, 7:23 PM
    Water ingress advice needed 17th Jul 17 at 7:23 PM
    Evening.

    4 months ago noticed wet smell in our November 2015 new shaped TT 2.0 Diesel Ultra, currently on PCP.

    Took to local Audi and diagnosed as faulty drivers door seal. Fixed, replaced seal

    2 weeks later noticed smell again.

    Took to local Audi dealer, diagnosed as wet carpets, replaced.

    2 weeks later noticed smell again.

    Took to local Audi dealer, diagnosed as residual moisture from previous fix, fixed.

    Last week noticed damp smell again but only when hot weather (so a couple of cooler days did not notice).

    Have advised local Audi dealer again. Going in again.

    I have also advised Audi UK as we need to escalate.

    Has anyone else experienced the same issue and escalated to a suitable outcome?
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
Page 1
    • iltisman
    • By iltisman 17th Jul 17, 8:34 PM
    • 2,268 Posts
    • 2,445 Thanks
    iltisman
    • #2
    • 17th Jul 17, 8:34 PM
    • #2
    • 17th Jul 17, 8:34 PM
    Do you clean your car with a pressure washer?
    It's only my cheerfulness that keeps me going
    • Exemplar
    • By Exemplar 17th Jul 17, 8:42 PM
    • 1,091 Posts
    • 419 Thanks
    Exemplar
    • #3
    • 17th Jul 17, 8:42 PM
    • #3
    • 17th Jul 17, 8:42 PM
    No..........

    To clarify Audi have admitted the issue is theirs, not mine.

    It is nothing I have done, let's make that clear.
    Last edited by Exemplar; 17-07-2017 at 8:44 PM.
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • Lorian
    • By Lorian 17th Jul 17, 8:49 PM
    • 4,024 Posts
    • 2,180 Thanks
    Lorian
    • #4
    • 17th Jul 17, 8:49 PM
    • #4
    • 17th Jul 17, 8:49 PM
    Evening.
    Last week noticed damp smell again but only when hot weather (so a couple of cooler days did not notice).
    Originally posted by Exemplar
    I'm no TT expert but that clue might indicate blocked/mal-fitted Aircon drain pipe.
    • Exemplar
    • By Exemplar 17th Jul 17, 8:55 PM
    • 1,091 Posts
    • 419 Thanks
    Exemplar
    • #5
    • 17th Jul 17, 8:55 PM
    • #5
    • 17th Jul 17, 8:55 PM
    Good shout but not that, its definitely ingress. The garage think that the underfloor is wet still. I'm worried about the electrics!
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • Lorian
    • By Lorian 17th Jul 17, 8:57 PM
    • 4,024 Posts
    • 2,180 Thanks
    Lorian
    • #6
    • 17th Jul 17, 8:57 PM
    • #6
    • 17th Jul 17, 8:57 PM
    Front and/or back carpets wet?
    Park under trees a lot or in a muddy areas?
    if front and yes there will be drains under the bonnets or wheel arches to check they are not clogged.
    have you checked if the pollen filter is wet?
    • Exemplar
    • By Exemplar 17th Jul 17, 9:00 PM
    • 1,091 Posts
    • 419 Thanks
    Exemplar
    • #7
    • 17th Jul 17, 9:00 PM
    • #7
    • 17th Jul 17, 9:00 PM
    All done by the Audi dealer.

    Front carpets.

    Not under trees, no mud.

    They have stripped the car apart.

    Total cost to Audi so far £2500 not inc. labour.
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • Lorian
    • By Lorian 17th Jul 17, 9:01 PM
    • 4,024 Posts
    • 2,180 Thanks
    Lorian
    • #8
    • 17th Jul 17, 9:01 PM
    • #8
    • 17th Jul 17, 9:01 PM
    Wow. that's a lot for a leak.

    Is the pollen filter dry?
    • Exemplar
    • By Exemplar 17th Jul 17, 9:05 PM
    • 1,091 Posts
    • 419 Thanks
    Exemplar
    • #9
    • 17th Jul 17, 9:05 PM
    • #9
    • 17th Jul 17, 9:05 PM
    All stripped and tested as OK
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • Lorian
    • By Lorian 17th Jul 17, 9:08 PM
    • 4,024 Posts
    • 2,180 Thanks
    Lorian
    So does it get wet when it hasn't been raining....
    • Exemplar
    • By Exemplar 17th Jul 17, 9:12 PM
    • 1,091 Posts
    • 419 Thanks
    Exemplar
    No. Just smelly. Although I have not taken the carpets up. That's Audi's job.

    It is going in again for their 'specialist valeters' (the R8 team) to have a look at it in a couple of days.

    I hope it gets sorted this time!
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • Lorian
    • By Lorian 17th Jul 17, 9:16 PM
    • 4,024 Posts
    • 2,180 Thanks
    Lorian
    tell me stop when you've had enough

    Smell like damp/musty or worse like a dustbin?

    I should add I've had to fix not dissimilar issues on a Peugeot, so I know the sort of things to look for if not the specifics on the TT.

    On the Peugeot it ended up being engine coolant ingressing though wiring! (different symptoms to yours)
    Last edited by Lorian; 17-07-2017 at 9:19 PM.
    • Exemplar
    • By Exemplar 17th Jul 17, 9:20 PM
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    • 419 Thanks
    Exemplar
    All questions good as yours are clearly not stupid (like do you pressure wash the car).

    I guessed you had experience.

    The car smells like wet dog! It's horrible.

    But Audi have completely stripped it. All interior was taken out inc. dashboard.
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • Lorian
    • By Lorian 17th Jul 17, 9:29 PM
    • 4,024 Posts
    • 2,180 Thanks
    Lorian
    Wet dog - nice one! Lets guess that's a sign of bacteria.

    Are the carpets physically damp if you touch them now, or is the residual symptom the smell but no obvious sign of the damp?

    One quick way to tell if the carpets are damp-ish is the inside of the glass will often be misted up in the mornings.

    Also is the smell worse first thing in the morning, as soon as you start the car?
    • Strider590
    • By Strider590 17th Jul 17, 9:57 PM
    • 11,462 Posts
    • 6,411 Thanks
    Strider590
    Wow the BS is strong with this Audi dealer, I guess if it makes you feel special it does it's job.

    They've basically dumped it onto a couple of young apprentice technicians and said "sort this out".

    "Specialist valeters", don't make me laugh. They probably have some local guy they outsource.

    A/C drainage would have been my first port of call, but you'd be expecting them to replace something so they probably made something up to keep you happy.

    Removing carpets? why? if not replacing them then that's a lot of work for something you can sort out with a space heater and a whole bucket load of silica gel packs or in this weather just leave it outside with the doors open.

    Or perhaps the car is just crying because it's got a tractor engine.......
    Last edited by Strider590; 17-07-2017 at 9:59 PM.
    Having the last word isn't the same as being right.......

    "Never confuse education with intelligence"
    • Jonesya
    • By Jonesya 17th Jul 17, 10:12 PM
    • 1,277 Posts
    • 790 Thanks
    Jonesya
    Has anyone else experienced the same issue and escalated to a suitable outcome?
    Originally posted by Exemplar
    I have indeed, it takes me back to my childhood and my mum's rather ancient 1970s Ford Escort, which also leaked water into the cabin, she escalated the issue with my father who removed the carpet entirely and replaced it with newspaper. Not only did this remove the smell, it also made it easier to mop up the water. And you can change the newspaper regularly.

    But my mother didn't regard this as a satisfactory outcome, so escalated again, and eventually he bought her a new Fiesta. Which didn't leak.

    Sorry.... I'll get my coat.
    • Strider590
    • By Strider590 17th Jul 17, 10:15 PM
    • 11,462 Posts
    • 6,411 Thanks
    Strider590
    But my mother didn't regard this as a satisfactory outcome, so escalated again, and eventually he bought her a new Fiesta. Which didn't leak.
    Originally posted by Jonesya
    Here's the solution, buy a Fiesta
    Having the last word isn't the same as being right.......

    "Never confuse education with intelligence"
    • Tarambor
    • By Tarambor 18th Jul 17, 4:42 PM
    • 1,043 Posts
    • 712 Thanks
    Tarambor
    All questions good as yours are clearly not stupid (like do you pressure wash the car).
    Originally posted by Exemplar
    Sorry but that is not a stupid question. Some domestic pressure washers are so powerful they're more than capable of blasting water past seals especially given many users have a tendency to shove the lance right up to the bodywork where there's a particularly tough bit of dirt.
    • Robisere
    • By Robisere 18th Jul 17, 10:12 PM
    • 1,640 Posts
    • 2,425 Thanks
    Robisere
    Could be a leaking Heater Matrix:
    http://www.vwaudiforum.co.uk/forum/showthread.php/87099-Replace-the-heater-matrix-the-easy-way/page3

    I never worked on a TT, but had plenty of experience with other cars leaking from the matrix, over the years. Take a look at the coolant in your radiator expansion bottle: what colour/smell does it have? Check the liquid on the carpet for comparison.
    There may be more than one way to skin a cat.
    But the result is always inedible.

    • Strider590
    • By Strider590 19th Jul 17, 7:07 AM
    • 11,462 Posts
    • 6,411 Thanks
    Strider590
    I suspect OP isn't going to find out what the fault is, the dealership aren't going to admit to a failure of a major or non-wear component.
    Having the last word isn't the same as being right.......

    "Never confuse education with intelligence"
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