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  • FIRST POST
    • 97browng
    • By 97browng 17th Jul 17, 3:15 PM
    • 24Posts
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    97browng
    Samsung TV - Removing Features, Still Under Warranty
    • #1
    • 17th Jul 17, 3:15 PM
    Samsung TV - Removing Features, Still Under Warranty 17th Jul 17 at 3:15 PM
    Hi All,

    I wonder if anyone can help. I bought a Smart Samsung TV from Marks and Spencer about 4.5 years ago. It came with a 5 year warranty and has been really great.

    However recently Samsung has started removing many of the 'Smart' features. For example I can no longer access Youtube, Skype or Euro-sports with it.

    As I said the TV was sold as a 'Smart TV' and specifically stated it could access these (it even has the logos of the above on the box).

    While the TV is great, not being able to access these really makes it useless for me as I rarely watch standard TV and use the Smart functions all the time.

    I know that I can buy an additional piece of hardware that will give me access to these, but I wanted to know if the retailer has any obligation to resolve the issue, as it is still in warranty. I would say it is not fit for purpose as a Smart TV anymore.

    I wanted to know what your thoughts are. Please done go into what hardware I could buy (I am aware of that), I just want to know what to expect from Mark (or Samsung).

    I hope this is in the correct place. Any help appreciated and thanks in advance.
Page 1
    • S0litaire
    • By S0litaire 17th Jul 17, 3:23 PM
    • 3,324 Posts
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    S0litaire
    • #2
    • 17th Jul 17, 3:23 PM
    • #2
    • 17th Jul 17, 3:23 PM
    Most of these services are listed as "Subject to Status"
    So they have to rely on the providers (i.e. NetFlix, YouTube, Skype) to keep the apps up to date for that particular TV's OS.

    Youtube and skype have changed their delivery format a lot over the past couple of years and now most Smart TV's will loose these services (if not already) because the apps won't be released for their TV's OS and older versions switched off.

    They are basically forcing older "Smart TV" owners to either change TV's or buy something like an Amazon Firestick or Chrome Stick to give the old functionality back
    Laters

    Sol

    "Have you found the secrets of the universe? Asked Zebade "I'm sure I left them here somewhere"
    • esuhl
    • By esuhl 17th Jul 17, 3:58 PM
    • 7,535 Posts
    • 5,330 Thanks
    esuhl
    • #3
    • 17th Jul 17, 3:58 PM
    • #3
    • 17th Jul 17, 3:58 PM
    I'd check the advertising and description. As above, I imagine that these features are offered "subject to availability". If not, then you'd have a claim for the TV being not fit for purpose.
    • RumRat
    • By RumRat 17th Jul 17, 4:41 PM
    • 2,479 Posts
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    RumRat
    • #4
    • 17th Jul 17, 4:41 PM
    • #4
    • 17th Jul 17, 4:41 PM
    Is it running the latest software for the model?
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
    • S0litaire
    • By S0litaire 17th Jul 17, 4:46 PM
    • 3,324 Posts
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    S0litaire
    • #5
    • 17th Jul 17, 4:46 PM
    • #5
    • 17th Jul 17, 4:46 PM
    Is it running the latest software for the model?
    Originally posted by RumRat
    If the TV's 4-5 Years old then their would probably not be a recent update.

    They tend to only support a Smart TV for 3 years, or while it's still in production. (that's what I've seen in my experience!)

    And you tend to get a warning message on screen when using features which are about to end telling you the date when the service is being withdrawn.

    Example :
    "Youtube" is stopping supporting all "Flash based" players this month. My LG Smart TV is one of the players affected so I will no longer be able to cast things from a Youtube tablet/phone app to my TV without getting a chromecast now
    Last edited by S0litaire; 17-07-2017 at 4:53 PM.
    Laters

    Sol

    "Have you found the secrets of the universe? Asked Zebade "I'm sure I left them here somewhere"
    • 97browng
    • By 97browng 17th Jul 17, 4:58 PM
    • 24 Posts
    • 2 Thanks
    97browng
    • #6
    • 17th Jul 17, 4:58 PM
    • #6
    • 17th Jul 17, 4:58 PM
    Yes it is running the latest version.

    I know why the apps are not supported - the OS on the TV is very old (in IT Terms) and the developers are no longer writing applications in that code.

    Youtube started moving away from Flash several years ago and are now stopping it completely. I assume its the same for the other Apps.

    Just seems stupid that a 4 year old TV (that cost several hundred pounds) is now redundant because of this.
    • S0litaire
    • By S0litaire 17th Jul 17, 5:01 PM
    • 3,324 Posts
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    S0litaire
    • #7
    • 17th Jul 17, 5:01 PM
    • #7
    • 17th Jul 17, 5:01 PM
    it's not redundant.
    It still a functioning TV. (To be honest the thing I use the most on my Smart TV is the DNLA function to play Media from my MediaPC onto my TV.)

    Shell out for a ChromeCast or Amazon stick.
    Cheaper than a whole new TV
    Laters

    Sol

    "Have you found the secrets of the universe? Asked Zebade "I'm sure I left them here somewhere"
    • DCFC79
    • By DCFC79 17th Jul 17, 6:21 PM
    • 29,966 Posts
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    DCFC79
    • #8
    • 17th Jul 17, 6:21 PM
    • #8
    • 17th Jul 17, 6:21 PM
    This is why when buying a smart TV the smart functions should be way down the list of priorities when looking for a TV.

    As suggested get yourself a Amazon Fire stick or a Chromecast.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • JJ Egan
    • By JJ Egan 17th Jul 17, 6:28 PM
    • 9,609 Posts
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    JJ Egan
    • #9
    • 17th Jul 17, 6:28 PM
    • #9
    • 17th Jul 17, 6:28 PM
    Who is this extra 5 year warranty with ??

    Vendor and not fit for purpose is different to a manufacturers warranty .

    You could try claiming against a warranty but its almost certain that the terms and conditions would exclude your problem .

    You could try to claim against the vendor but if successful you wont get much for a nearly 5 year old TV circa £50 .
    • dj1471
    • By dj1471 17th Jul 17, 9:24 PM
    • 829 Posts
    • 552 Thanks
    dj1471
    This is why my next TV won't be smart. A dongle is much easier and cheaper to replace when technology moves on.

    Skype has gone because Microsoft dropped support for the older Samsung TVs, nothing Samsung can do about this. I hadn't been informed that YouTube was going but I can see now that it's gone... It was old and annoying anyway (playback from mobile devices to the TV always failed). More annoying for me is that Netflix is well out of date and doesn't support multiple users.

    The warranty won't help you and Samsung will argue that this is beyond their control (which it is). Just be grateful we still have iPlayer and the other channels' apps, their days will be numbered too...
    • littlerock
    • By littlerock 17th Jul 17, 11:35 PM
    • 1,141 Posts
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    littlerock
    So we don't really need smart TVs then?
    • Lumstorm
    • By Lumstorm 18th Jul 17, 12:22 AM
    • 197 Posts
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    Lumstorm
    So we don't really need smart TVs then?
    Originally posted by littlerock
    They can be a bit pointless as the services demand more computing power as they add features, and it's cheaper to update an external box rather than the TV.
    • RumRat
    • By RumRat 18th Jul 17, 12:42 AM
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    RumRat
    Best to buy a TV purely for the picture quality and use it basically as a monitor.
    Much easier to keep external sources up to date and add features as and when required.
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
    • Gloomendoom
    • By Gloomendoom 18th Jul 17, 7:59 AM
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    Gloomendoom
    Best to buy a TV purely for the picture quality and use it basically as a monitor.
    Much easier to keep external sources up to date and add features as and when required.
    Originally posted by RumRat

    This is the conclusion I have come to.
    Advice; it rhymes with mice. Advise; it rhymes with wise.
    • dipsomaniac
    • By dipsomaniac 18th Jul 17, 8:18 AM
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    dipsomaniac
    a dumb tv with smart box has always been the way to go imho
    "The Holy Writ of Gloucester Rugby Club demands: first, that the forwards shall win the ball; second, that the forwards shall keep the ball; and third, the backs shall buy the beer." - Doug Ibbotson
    • JJ Egan
    • By JJ Egan 18th Jul 17, 8:34 AM
    • 9,609 Posts
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    JJ Egan
    So we don't really need smart TVs then?
    Originally posted by littlerock

    Need is open to interpretation .
    Basic problem with Smart TV is a refusal for many to update the smart internet apps .
    • 97browng
    • By 97browng 18th Jul 17, 9:14 AM
    • 24 Posts
    • 2 Thanks
    97browng
    Thanks for all the replies.

    I agree that in the future it seems the best option would be to go for an external device (probably will get a ROKU as I want additional options), and choose a TV for picture etc... But as the situations stands I have a Smart TV that is no longer Smart. I paid additional money for the Smart features, which I can no longer use.

    The device is redundant as a 'Smart TV' which is what it was advertised as. I spent a lot of money on this device and it no longer functions correctly. If you spent the same amount on a Smart Phone and then 4 years later were told you could only now use it for phone calls (not text, internet, apps, videos etc...), then would that be ok? Would you still class it as a Smart Phone and say it was fit for purpose?

    Also saying 'when buying a smart TV the smart functions should be way down the list of priorities when looking for a TV' is surely missing the point. I wanted a 'Smart TV' not a TV so I went looking for such a device. Had I wanted a basic TV that I could plug an external device into, I would have spent a lot less on it. Lets go back to the phone analogy again, if I wanted a standard phone I would look for the cheapest possible (maybe £10). If I wanted a Smart Phone I would look for one that had all the features I wanted and spend appropriately (maybe £700). Different horses for different courses.

    Also it is not beyond Samsung's control to resolve the issue. They could easily update their system to be compatible with new industry standards. Again this is what they do with their Smart Phones to ensure they still work.

    The warranty is with Marks not the manufacturer so I am hoping they can help.

    Also as a note I can see that other manufactures (LG for example) gave customers a free Chromecast to compensate for the fact they were removing Smart functions. Seems a shame Samsung are not following their lead.
    • RumRat
    • By RumRat 18th Jul 17, 9:26 AM
    • 2,479 Posts
    • 1,348 Thanks
    RumRat
    Would a £15 (when on offer) gadget really satisfy your disappointment?
    Updating to be compatible with new standards would only be possible if the internal components met the new standards. Smart phones eventually don't get new updates and although work as a phone begin to get limitations.
    I doubt the warranty will cover this event, but, good luck with your efforts.
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
    • 97browng
    • By 97browng 18th Jul 17, 9:41 AM
    • 24 Posts
    • 2 Thanks
    97browng
    I know a £15 device can be bought, it is not the cost it is the principle. I bought a Smart TV, it is no longer smart.

    I must admit I did not think people were so much of the opinion just bend over and take it. I think that if perhaps we were not so willing to let companies f**k us and just take it then we would get better products and services.

    You would think members of a money saving forum would have more fight in them and not just come up with the answer of spend more money.
    • Norman Castle
    • By Norman Castle 18th Jul 17, 9:55 AM
    • 6,162 Posts
    • 4,938 Thanks
    Norman Castle
    As a member of a money saving forum I choose not to buy a smart TV due to the limited lifespan of the smart features.
    Don't harass a hippie. You'll get bad karma.
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