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  • FIRST POST
    • ashfield.imp
    • By ashfield.imp 17th Jul 17, 2:48 PM
    • 11Posts
    • 0Thanks
    ashfield.imp
    o2 - can not add member to family bolt on
    • #1
    • 17th Jul 17, 2:48 PM
    o2 - can not add member to family bolt on 17th Jul 17 at 2:48 PM
    can have 10 , currently have 8 so 2 spare numbers
    friday 7th, tried it online
    didnt work
    phoned them ,w as told it would be on in 24 hours
    sunday came, nothing on so phoned them again
    was told needed to go to escalations, and would take 5 working days
    friday 14th, still not on at 2.30pm, so phone again
    was told on in 3 hours
    6pm
    phone again, again just wait and will be on but
    got through to richard h*ll in escalations, was told that out of the entire o2 people, only 1 person could do it,and he is away
    its still npt on as of now (14.46 - 17th)
    after another 2 hours n the phone to them
    have have had everything from, too many numbers on the list (8 when im allowed 10)
    to its not a pay as you go number (it is) even its not a o2 number.
    mainly been told by people of non native english language, that doesnt help with trying to explain any problems,

    how and wh does it take so long to sort this out
    they dont have a complaints department apparently either
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