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  • FIRST POST
    • chris112
    • By chris112 17th Jul 17, 2:32 PM
    • 34Posts
    • 1Thanks
    chris112
    Can i claim wasted frozen food from a faulty freezer (still in warranty)
    • #1
    • 17th Jul 17, 2:32 PM
    Can i claim wasted frozen food from a faulty freezer (still in warranty) 17th Jul 17 at 2:32 PM
    I am a private tenant in a new build flat and the freezer started not being the right temperature for a month now, so my frozen food defrosted so was binned

    since then i have been regularly going to the supermarket to top up on fresh food
    so finally, now, a month ish later, the fridge freezer is being replaced

    initially, the 'Property management company' got a engineer (different company) to tru and fix, which they recommended i fully defrost the freezer which should sort it out as ice was present.
    so i done this but the problem remained so the engineer came back and said it is a faulty compressor, so the fridge freezer would be replaced

    as i have probably lost about £30 worth of frozen food, from the faulty freezer and lengthly time for it to be replaced/fixed, do i have any grounds to claim compensation of the wasted food?

    if so, do i claim from;

    - the fridge/freezer manufacturer
    - the landlord
    - the contractors of the flat
    - the engineers repair company

    or someone else?

    thanks
Page 1
    • angryparcel
    • By angryparcel 17th Jul 17, 2:36 PM
    • 910 Posts
    • 516 Thanks
    angryparcel
    • #2
    • 17th Jul 17, 2:36 PM
    • #2
    • 17th Jul 17, 2:36 PM
    wasted food usually needs to be covered by your own insurance.
    • DoaM
    • By DoaM 17th Jul 17, 3:17 PM
    • 2,756 Posts
    • 2,775 Thanks
    DoaM
    • #3
    • 17th Jul 17, 3:17 PM
    • #3
    • 17th Jul 17, 3:17 PM
    Was the freezer supplied as part of your tenancy? If yes then your landlord is responsible for the maintenance of the white goods, thus any possible claim you'd have would be against the landlord.

    If your home insurance includes freezer cover then look at that; but if the policy has an excess then any claim for £30 is probably pointless.
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    • Al Ross
    • By Al Ross 17th Jul 17, 5:16 PM
    • 310 Posts
    • 58 Thanks
    Al Ross
    • #4
    • 17th Jul 17, 5:16 PM
    • #4
    • 17th Jul 17, 5:16 PM
    Currys sent me a cheque for £115 for ruined food when my new Freezer from them failed.
    • eddddy
    • By eddddy 17th Jul 17, 6:09 PM
    • 4,832 Posts
    • 4,468 Thanks
    eddddy
    • #5
    • 17th Jul 17, 6:09 PM
    • #5
    • 17th Jul 17, 6:09 PM
    Currys sent me a cheque for £115 for ruined food when my new Freezer from them failed.
    Originally posted by Al Ross
    That's because you bought the freezer from Currys, so you had a contract with them - and they breached the contract. (Not fit for purpose etc.)

    But the OP doesn't have any contract with the freezer supplier.

    So the OP's best (but slim) chance is to claim from the Landlord. And maybe the Landlord would claim from the supplier - but that's up to the landlord.
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