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  • FIRST POST
    • Roland Sausage
    • By Roland Sausage 16th Jul 17, 6:10 PM
    • 492Posts
    • 326Thanks
    Roland Sausage
    Freezing disputed transaction
    • #1
    • 16th Jul 17, 6:10 PM
    Freezing disputed transaction 16th Jul 17 at 6:10 PM
    Last week I took a punt and booked a couple of mispriced airline tickets through an online travel agency and paid using my Nationwide Select credit card. It looks like the airline isn't going to honour the flights as they were booked (fair enough, I was aware of this possibility) so I will need to pursue a refund.

    I'm not looking to raise a section 75 claim at this early stage, however it could take several weeks to get the refund.

    I am wondering whether Nationwide will "freeze" the transaction at the moment if I asked them to?

    I pay off my statement in full every month and I'm just thinking that if I pay this transaction off at the next statement, then the company subsequently provides the refund, my account will then be in credit and I will then have to chase Nationwide for a refund, wait for a cheque to arrive, etc.

    It would be less hassle if they freeze the disputed transaction, so I can leave it unpaid without it attracting interest, then when the refund eventually comes it will cover it. Is this something that they could or would do?
Page 1
    • bris
    • By bris 16th Jul 17, 6:17 PM
    • 6,652 Posts
    • 5,699 Thanks
    bris
    • #2
    • 16th Jul 17, 6:17 PM
    • #2
    • 16th Jul 17, 6:17 PM
    No they won't, it's not a fraudulent transaction so they have no reason too.


    You took a gamble and it didn't pay off so you lose the gamble and the cost is a delayed refund.
    • PeacefulWaters
    • By PeacefulWaters 16th Jul 17, 6:22 PM
    • 6,588 Posts
    • 8,081 Thanks
    PeacefulWaters
    • #3
    • 16th Jul 17, 6:22 PM
    • #3
    • 16th Jul 17, 6:22 PM
    The speed of airline refunds to consumers is an absolute disgrace. Equally from airline to travel agent.

    But in your case, I'd contact your card company and request a chargeback on the grounds of unacceptable delay in refunding.
    • Roland Sausage
    • By Roland Sausage 16th Jul 17, 6:23 PM
    • 492 Posts
    • 326 Thanks
    Roland Sausage
    • #4
    • 16th Jul 17, 6:23 PM
    • #4
    • 16th Jul 17, 6:23 PM
    Fair enough.

    I agree it's not a fraudulent transaction but I did pay for business class flights, and the airline has subsequently downgraded them to economy class so the goods definitely aren't as described.

    If I have to wait, then so be it.
    • Roland Sausage
    • By Roland Sausage 16th Jul 17, 6:24 PM
    • 492 Posts
    • 326 Thanks
    Roland Sausage
    • #5
    • 16th Jul 17, 6:24 PM
    • #5
    • 16th Jul 17, 6:24 PM
    The speed of airline refunds to consumers is an absolute disgrace. Equally from airline to travel agent.

    But in your case, I'd contact your card company and request a chargeback on the grounds of unacceptable delay in refunding.
    Originally posted by PeacefulWaters
    I'll give it a few weeks and see if I have to go down this road. But I have read that it could take up to 12 weeks
    • jonesMUFCforever
    • By jonesMUFCforever 16th Jul 17, 6:32 PM
    • 23,840 Posts
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    jonesMUFCforever
    • #6
    • 16th Jul 17, 6:32 PM
    • #6
    • 16th Jul 17, 6:32 PM
    Are the fares refundable at all?
    What goes around - comes around
    give lots and you will always receive lots
    • Roland Sausage
    • By Roland Sausage 16th Jul 17, 6:43 PM
    • 492 Posts
    • 326 Thanks
    Roland Sausage
    • #7
    • 16th Jul 17, 6:43 PM
    • #7
    • 16th Jul 17, 6:43 PM
    Are the fares refundable at all?
    Originally posted by jonesMUFCforever
    I don't believe so, no. But this shouldn't be relevant?
    • SnowTiger
    • By SnowTiger 16th Jul 17, 6:59 PM
    • 2,968 Posts
    • 1,949 Thanks
    SnowTiger
    • #8
    • 16th Jul 17, 6:59 PM
    • #8
    • 16th Jul 17, 6:59 PM
    I'll give it a few weeks and see if I have to go down this road. But I have read that it could take up to 12 weeks
    Originally posted by Roland Sausage
    Do you have communication from the travel agent saying they'll refund what you paid for the ticket? You mentioned "It looks like the airline isn't going to honour the flights as they were booked...". Presumably, that means you're still negotiating with them and hoping they'll honour the original purchase?

    If I were you and I had communication from them saying they would refund the ticket price, I'd give them a week to do so. Then, contact Nationwide and begin a Chargeback if the travel agent hadn't processed the refund.

    I've made three successful Chargeback requests via Nationwide using their online messaging service. They refund the disputed amount immediately.

    It's amazing how quickly companies act when they have a Chargeback hanging over their head.
    • PeacefulWaters
    • By PeacefulWaters 16th Jul 17, 9:22 PM
    • 6,588 Posts
    • 8,081 Thanks
    PeacefulWaters
    • #9
    • 16th Jul 17, 9:22 PM
    • #9
    • 16th Jul 17, 9:22 PM
    Are the fares refundable at all?
    Originally posted by jonesMUFCforever
    If it's a business class seat that the airline isn't prepared to honour, I'd suggest definitely!
    • Roland Sausage
    • By Roland Sausage 16th Jul 17, 9:39 PM
    • 492 Posts
    • 326 Thanks
    Roland Sausage
    Do you have communication from the travel agent saying they'll refund what you paid for the ticket? You mentioned "It looks like the airline isn't going to honour the flights as they were booked...". Presumably, that means you're still negotiating with them and hoping they'll honour the original purchase?

    If I were you and I had communication from them saying they would refund the ticket price, I'd give them a week to do so. Then, contact Nationwide and begin a Chargeback if the travel agent hadn't processed the refund.

    I've made three successful Chargeback requests via Nationwide using their online messaging service. They refund the disputed amount immediately.

    It's amazing how quickly companies act when they have a Chargeback hanging over their head.
    Originally posted by SnowTiger
    I have logged into the Airline's website and the flights have definitely been changed to economy.

    I have spoken briefly to the travel agent, but don't have any communication from them other than they'll get back to me on Monday (tomorrow).

    However lots of others on another forum who had booked the same flight have either had their tickets cancelled outright or have been downgraded to economy and offered the choice of accepting the downgrade or taking a refund. I honestly don't think there's any chance of them honouring the original booking for me now.

    I'll be pushing for a full refund as the flights are not a particular bargain price for economy, and also are out of London Heathrow and I'm based in Scotland. (I'd get myself to Heathrow for a bargain business class flight, but no chance for economy).

    Interesting what you say about the chargeback, and will look into this.
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