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    • inglorius
    • By inglorius 16th Jul 17, 5:21 PM
    • 63Posts
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    inglorius
    Sports Direct online returns policy
    • #1
    • 16th Jul 17, 5:21 PM
    Sports Direct online returns policy 16th Jul 17 at 5:21 PM
    I was looking for some advice please; I bought an Adidas sports watch from the Sports Direct website for £40 just over a year ago and got the item delivered to my local store for collection.

    The watch strap has now broken, given that the strap is a moulded one piece unit around the watch face I can't replace it with another strap rendering the watch useless as I'm unable to wear it.

    I've got the original internet receipt when I placed the order, the original packaging and the receipt I was given when I collected the watch in store.

    Having checked the Sports Direct website it says that any faulty items bought on line need to be returned by post at the buyers expense (which I find very annoying), given that I bought this item just over a year ago is it even worth sending this item back to Sports Direct to pay for postage on an item that potentially will not be covered by their Returns policy? What are the legalities of making the customer pay to return defective items and also the time period allowed to return said defective items?

    Any advice gratefully received,
Page 1
    • DCFC79
    • By DCFC79 16th Jul 17, 5:42 PM
    • 29,537 Posts
    • 18,668 Thanks
    DCFC79
    • #2
    • 16th Jul 17, 5:42 PM
    • #2
    • 16th Jul 17, 5:42 PM
    How much was it ?

    What is the watch model ?
    Je Suis Charlie
    • inglorius
    • By inglorius 16th Jul 17, 6:00 PM
    • 63 Posts
    • 5 Thanks
    inglorius
    • #3
    • 16th Jul 17, 6:00 PM
    • #3
    • 16th Jul 17, 6:00 PM
    How much was it ?

    What is the watch model ?
    Originally posted by DCFC79
    Adidas Uraha watch £40
    • bris
    • By bris 16th Jul 17, 6:15 PM
    • 6,650 Posts
    • 5,695 Thanks
    bris
    • #4
    • 16th Jul 17, 6:15 PM
    • #4
    • 16th Jul 17, 6:15 PM
    If they agree it's faulty then they need to cover the reasonable returns charges.
    You might need to fight them on this though knowing Sports direct.
    • shaun from Africa
    • By shaun from Africa 16th Jul 17, 7:29 PM
    • 9,284 Posts
    • 10,440 Thanks
    shaun from Africa
    • #5
    • 16th Jul 17, 7:29 PM
    • #5
    • 16th Jul 17, 7:29 PM
    Having checked the Sports Direct website it says that any faulty items bought on line need to be returned by post at the buyers expense (which I find very annoying), given that I bought this item just over a year ago is it even worth sending this item back to Sports Direct to pay for postage on an item that potentially will not be covered by their Returns policy?
    Originally posted by inglorius
    It's not that easy to find but if you delve into their T&C's, it does state that will pay the return postage for faulty goods
    http://www.sportsdirect.com/customerservices/termsandconditions/wareshop2uktermsandconditions

    Sports Direct will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Sports Direct will not refund any Next Day, Express or other premium component of delivery.

    If you have a query about returning goods, please contact customer services
    But from the many SD problems that pop up on this forum, actually getting them to agree that the fault wasn't down to misuse may not be that easy.

    If it was me, I would send the watch back by Royal mail signed for which won't be too expensive and hope that the returns agent who processes it was having a good day and agreed that the fault was down to a manufacturing defect.
    • Cherryscone
    • By Cherryscone 17th Jul 17, 11:40 AM
    • 1,270 Posts
    • 985 Thanks
    Cherryscone
    • #6
    • 17th Jul 17, 11:40 AM
    • #6
    • 17th Jul 17, 11:40 AM
    I have had Faulty Goods before from Sports Direct I emailed them and they sent me a barcode free post which I printed out My refund was also Issued quick
    ~We are all going to hell and guess whos driving the bus~


    *Norn Iron club Member 294*
    • inglorius
    • By inglorius 17th Jul 17, 12:54 PM
    • 63 Posts
    • 5 Thanks
    inglorius
    • #7
    • 17th Jul 17, 12:54 PM
    • #7
    • 17th Jul 17, 12:54 PM
    I have had Faulty Goods before from Sports Direct I emailed them and they sent me a barcode free post which I printed out My refund was also Issued quick
    Originally posted by Cherryscone
    Do you have the contact e-mail address to hand which you used please?
    • wealdroam
    • By wealdroam 17th Jul 17, 1:03 PM
    • 18,640 Posts
    • 15,521 Thanks
    wealdroam
    • #8
    • 17th Jul 17, 1:03 PM
    • #8
    • 17th Jul 17, 1:03 PM
    Do you have the contact e-mail address to hand which you used please?
    Originally posted by inglorius
    There's an email address on their Contact Us webpage.
    • Cherryscone
    • By Cherryscone 18th Jul 17, 8:30 AM
    • 1,270 Posts
    • 985 Thanks
    Cherryscone
    • #9
    • 18th Jul 17, 8:30 AM
    • #9
    • 18th Jul 17, 8:30 AM
    There's an email address on their Contact Us webpage.
    Originally posted by wealdroam
    Yes this is the way I contacted them I hope you get sorted
    ~We are all going to hell and guess whos driving the bus~


    *Norn Iron club Member 294*
    • inglorius
    • By inglorius 19th Jul 17, 11:58 AM
    • 63 Posts
    • 5 Thanks
    inglorius
    Yes this is the way I contacted them I hope you get sorted
    Originally posted by Cherryscone
    They've just emailed back to say that as the item was bought just over a year ago they can't help me as their warranties only cover up to 12 months - is there any recourse I have over this?
    • DoaM
    • By DoaM 19th Jul 17, 12:19 PM
    • 2,730 Posts
    • 2,758 Thanks
    DoaM
    Consumer Rights Act 2015 allows you claim a remedy (repair, replacement or refund (can be partial to account for usage), choice of remedy is effectively the seller's) up to 6 years from purchase. However as it is beyond 6 months then SD can require you to prove (on the balance of probabilities) that the fault was inherent and not due to misuse, abuse etc. You'd get this proof via an engineer report - you'd have to pay for it but the reasonable cost of a report would be refunded by the seller if it proves your case.

    A £40 watch after a just over a year I'd say was probably worth £25 refund at best.

    Your 1st approach should be to reply to SD and say you're claiming under your legal rights (CRA 2015) not under any warranty, and see where they go from there.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Joe Horner
    • By Joe Horner 19th Jul 17, 10:34 PM
    • 3,987 Posts
    • 3,428 Thanks
    Joe Horner
    They've just emailed back to say that as the item was bought just over a year ago they can't help me as their warranties only cover up to 12 months - is there any recourse I have over this?
    Originally posted by inglorius
    As DOAM says, you're not claiming under the warranty, you're claiming under the Consumer Rights Act (section 9: goods to be of satisfactory quality) which includes an explicit reference to durability.

    The problem you'll have is that they'll try to tell you that straps are essentially "wear and tear" items and, to a point, they're right. Getting a year's use out of a resin / plastic watch strap isn't all that unusual. How and where you wear the watch can also have a huge effect on the life of a strap no matter what it''s made of. Watch manufacturers almost always exclude straps from their guarantees for that reason.

    But, where the strap is integral to the case and a failed strap makes the watch unusable it's clearly a problem if they're still using materials that fail after a year. Effectively, the durability of the entire watch is determined by the durability of the strap so, unless they're claiming that the expected life of the watch is just over a year, they can't really rely on a non-replaceable strap having a limited life.

    It's a constant annoyance in my business seeing these fashion designed pieces where you're tied in to the maker's own straps (if available). I see a LOT of disappointed owners who end up in the position you're in of a completely useless watch because straps have been discontinued and nothing else will fit.

    The sooner buyers start rejecting that sort of cynically bad (for the owner) design the better!
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