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  • FIRST POST
    • theboylard
    • By theboylard 16th Jul 17, 5:19 PM
    • 1,095Posts
    • 2,697Thanks
    theboylard
    SolarEdge Error 26 - Faulty AC relay
    • #1
    • 16th Jul 17, 5:19 PM
    SolarEdge Error 26 - Faulty AC relay 16th Jul 17 at 5:19 PM
    End of the World is Nigh...

    Noticed just after midday when I went to put the kettle on, that there was no diversion to the immersion (immersion light in kitchen flickers/lights up when diverting).

    Went into the garage, all green lights - checked the display and saw output at zero

    No errors reported on panel or on monitoring portal.
    I'll do a reboot -Turn off DC switch, turn off AC switch, count to 20, AC back on, inverter boots then red lights and Error Code 26 Faulty AC Relay appears on screen - oh poo

    Google appears to indicate this is fatal.

    Can't contact support (UK Support Monday-Friday 9-5) have left message on their chat - see if anyone picks it up?

    At least the weather is pants at the mo
    4kWp, SSE, 16 x 250w EcoFuture BoB with retro-fitted SolarEdge P300 optimisers & SE3500 Inverter, in occasionally sunny Corby, Northants.
Page 1
    • Dave Fowler
    • By Dave Fowler 16th Jul 17, 8:26 PM
    • 431 Posts
    • 758 Thanks
    Dave Fowler
    • #2
    • 16th Jul 17, 8:26 PM
    SolarEdge customer support
    • #2
    • 16th Jul 17, 8:26 PM
    If it's anything like the support I got from SolarEdge when I had the faulty optimiser, things should be sorted quite quickly.

    All they had to do with the optimiser was to put it in the post to me; I suppose an inverter will be somewhat different.

    Good luck

    Dave F
    Solar PV System 1: 2.96kWp South+8 degrees. Roof 38 degrees. 'Normal' system
    Solar PV System 2: 3.00kWp South-4 degrees. Roof 28 degrees. SolarEdge system
    Location: Bedfordshire
    • theboylard
    • By theboylard 16th Jul 17, 9:03 PM
    • 1,095 Posts
    • 2,697 Thanks
    theboylard
    • #3
    • 16th Jul 17, 9:03 PM
    • #3
    • 16th Jul 17, 9:03 PM
    Thanks Dave!

    I'll warn postie to watch his back!!

    Im going to ask if I can upgrade to an HD-Wave inverter, might as well try and squeeze everything out of the site as they are replacing anyway. Wonder how much extra they'll ask?
    4kWp, SSE, 16 x 250w EcoFuture BoB with retro-fitted SolarEdge P300 optimisers & SE3500 Inverter, in occasionally sunny Corby, Northants.
    • theboylard
    • By theboylard 17th Jul 17, 10:37 AM
    • 1,095 Posts
    • 2,697 Thanks
    theboylard
    • #4
    • 17th Jul 17, 10:37 AM
    • #4
    • 17th Jul 17, 10:37 AM
    Case opened.
    Got to find a local advanced solaredge installer now to do on site tests
    4kWp, SSE, 16 x 250w EcoFuture BoB with retro-fitted SolarEdge P300 optimisers & SE3500 Inverter, in occasionally sunny Corby, Northants.
    • theboylard
    • By theboylard 17th Jul 17, 10:59 AM
    • 1,095 Posts
    • 2,697 Thanks
    theboylard
    • #5
    • 17th Jul 17, 10:59 AM
    • #5
    • 17th Jul 17, 10:59 AM
    That was quick! Google, not Solaredge

    Search on "solaredge advanced installer corby" and it's the 4th result! See if we can push it to no.1
    4kWp, SSE, 16 x 250w EcoFuture BoB with retro-fitted SolarEdge P300 optimisers & SE3500 Inverter, in occasionally sunny Corby, Northants.
    • michaels
    • By michaels 17th Jul 17, 2:45 PM
    • 19,000 Posts
    • 87,228 Thanks
    michaels
    • #6
    • 17th Jul 17, 2:45 PM
    • #6
    • 17th Jul 17, 2:45 PM
    Makes me wonder how many years warrantee my inverter came with and how much it would cost to extend it.
    Cool heads and compromise
    • theboylard
    • By theboylard 18th Jul 17, 9:24 PM
    • 1,095 Posts
    • 2,697 Thanks
    theboylard
    • #7
    • 18th Jul 17, 9:24 PM
    • #7
    • 18th Jul 17, 9:24 PM
    I couldn't extend mine because it was an older one (fnarr, fnarr!), but it came with 12 years warranty so glad it's popped early - but the extension costs are not too bad, especially for the new HD-Wave models
    SolarEdge Warranty Extension

    Got an outfit from Dunstabubble looking at it now, guy I've been speaking to seems to know his onions and is on first name terms with the SolarEdge support team - dunno if that's good or bad?!
    4kWp, SSE, 16 x 250w EcoFuture BoB with retro-fitted SolarEdge P300 optimisers & SE3500 Inverter, in occasionally sunny Corby, Northants.
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