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  • FIRST POST
    • Hoploz
    • By Hoploz 16th Jul 17, 4:14 AM
    • 3,529Posts
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    Hoploz
    Unlock deceased's phone from network?
    • #1
    • 16th Jul 17, 4:14 AM
    Unlock deceased's phone from network? 16th Jul 17 at 4:14 AM
    A relative died and we want to give his phone to my son as his has gone wrong.

    We tried to get it unlocked from 3 to use son's existing giffgaff sim. Paid a general phone store to unlock it. Got call from them to say it was done but the giffgaff sim says it isnt 'supported' when we try it in phone.

    Husband went into 3 store to sort it but ended up with a new 3 contract instead of unlocking phone.

    We do not get 3 reception in house so the new sim contract is completely useless. We suffer very poor wifi so we struggle to get anything from the phone at home - no phone signal, no 3G and patchy wifi.

    Two questions
    1) can we cancel the sim contract bought in store - is there still a cooling off period when bought this way?

    2) How do we get phone unlocked from 3 to use a supplier we can get a signal with?

    The original phone contract was paid by us from our company bank account as the relative was employed by us. But is in the deceased persons name so 3 say they cannot discuss the account with us at all.

    Please help
Page 1
    • Jon 01
    • By Jon 01 16th Jul 17, 8:55 AM
    • 4,901 Posts
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    Jon 01
    • #2
    • 16th Jul 17, 8:55 AM
    • #2
    • 16th Jul 17, 8:55 AM
    1, not as rule, there's no cooling for for anything bought in store.

    2, all networks have (or should have) a dept for dealing with this. It should just be a matter for find out which address and dept. They then send in the acc details and an original death certificate and they can either transfers ownership or cancel the contract.
    • Frozen_up_north
    • By Frozen_up_north 16th Jul 17, 9:11 AM
    • 1,155 Posts
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    Frozen_up_north
    • #3
    • 16th Jul 17, 9:11 AM
    • #3
    • 16th Jul 17, 9:11 AM
    Three unlock all their phones for free, you wasted your time and money going to a back street phone unlocker.

    The CEOs office at Three will sort your issue, email david.dyson@three.co.uk and ask for assistance with getting the phone unlocked.

    Hope the back street unlocker hasn't fouled the phone up.
    • DCFC79
    • By DCFC79 16th Jul 17, 9:14 AM
    • 29,965 Posts
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    DCFC79
    • #4
    • 16th Jul 17, 9:14 AM
    • #4
    • 16th Jul 17, 9:14 AM
    1, not as rule, there's no cooling for for anything bought in store.

    2, all networks have (or should have) a dept for dealing with this. It should just be a matter for find out which address and dept. They then send in the acc details and an original death certificate and they can either transfers ownership or cancel the contract.
    Originally posted by Jon 01
    Good advice here OP.

    I don't understand how your husband ended up walking out with a new contract.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • pmduk
    • By pmduk 16th Jul 17, 9:17 AM
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    pmduk
    • #5
    • 16th Jul 17, 9:17 AM
    • #5
    • 16th Jul 17, 9:17 AM
    Unlocking the phone should be easier than getting out of the contract. The Giffgaff unlockopaedia should steer you in the right direction for your phone. However you will be subject to the network's policy on unlocking phones, the death certificate bears no relevance as the individual wasn't party to the contract.
    Last edited by pmduk; 16-07-2017 at 9:26 AM.
    • Buzby
    • By Buzby 16th Jul 17, 10:01 AM
    • 8,091 Posts
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    Buzby
    • #6
    • 16th Jul 17, 10:01 AM
    • #6
    • 16th Jul 17, 10:01 AM
    Nobody has pointed out that 3UK stopped locking their handsets around 5 years ago. It is either a very old handset, but more likely that the phone uses a 5v SIM, when all the new phones use 3v SIMs.

    Since money was supposedly paid to someone to unlock it, so go back there with the SIM to demand a refund if they don't fix it.
    • Hoploz
    • By Hoploz 16th Jul 17, 9:47 PM
    • 3,529 Posts
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    Hoploz
    • #7
    • 16th Jul 17, 9:47 PM
    • #7
    • 16th Jul 17, 9:47 PM
    Thanks all for your input.

    We have the death certificate so will go back to 3 shop to see if this helps.

    Interesting about the sim types - how would we know if it's the old type?

    Yes I was annoyed about the new contract and just really want to get out of it as it is virtually useless for the way we want to use it, and even if we were to get one of their signal boosters to use wifi for us this wouldn't work either.

    He took out the new contract as we were really keen to get it all sorted fast as my son is leaving school and all his friends are going to different places so he really is desperate to get a number finalised to give out in the next few days before they break up! He's really so upset about it, we thought it'd be so easy just swapping his sim to other phone but it's been 3 weeks since we originally tried to unlock it. I had no idea how the process works - Stupid as it sounds I actually thought they had to open the phone up and do something to it so didn't even consider we could do it ourselves :/
    • eDicky
    • By eDicky 16th Jul 17, 10:16 PM
    • 2,786 Posts
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    eDicky
    • #8
    • 16th Jul 17, 10:16 PM
    • #8
    • 16th Jul 17, 10:16 PM
    Interesting about the sim types - how would we know if it's the old type?
    Originally posted by Hoploz
    Specify the handset model. Does the new contract SIM work with it?
    • sdduk
    • By sdduk 16th Jul 17, 10:51 PM
    • 1,035 Posts
    • 275 Thanks
    sdduk
    • #9
    • 16th Jul 17, 10:51 PM
    • #9
    • 16th Jul 17, 10:51 PM
    OP you could aways try this.

    https://www.three.co.uk/Support/Device_Unlock
    Nobody is Perfect. I am Nobody, therefore I am Perfect
    • Hoploz
    • By Hoploz 17th Jul 17, 12:18 AM
    • 3,529 Posts
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    Hoploz
    We have gone through the online unlock procedure and it has not worked. That's why we are going back to the shop.
    • pmduk
    • By pmduk 17th Jul 17, 8:48 AM
    • 7,471 Posts
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    pmduk
    is it an iphone? they can be !!!!!!s to unlock
    • Hoploz
    • By Hoploz 17th Jul 17, 11:55 AM
    • 3,529 Posts
    • 3,119 Thanks
    Hoploz
    Yes it's an iPhone 4s from we think 2013 before they started supplying them unlocked in jan 2014.

    Wentin this morning. Store have given us another sim to try in case it was faulty sim. Phone saying 'Sim not provisioned' for the moment. They said it might take a couple of hours for it to activate :/

    Shop chap has filled in the unlock form online (again) but we haven't heard back from this yet so still having to play the waiting game. Think we will be resorting to buying son new bl00dy phone as just can't keep waiting - he needs to be able to give his number to his friends, poor thing is in turmoil over this.

    Girl in shop did interestingly state that we have 14 days which I was surprised to hear.
    • Hoploz
    • By Hoploz 17th Jul 17, 11:03 PM
    • 3,529 Posts
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    Hoploz
    So this evening we are free of the useless contract (yay!)
    And the boy has a new second hand phone with his old sim (yay for him, boo for cash balance!)
    ... The other phone remains locked but we live in hope that one day it might be freed, having presented death cert and filled in the form for a third time???
    • pmduk
    • By pmduk 18th Jul 17, 10:50 AM
    • 7,471 Posts
    • 5,384 Thanks
    pmduk
    You might have better luck appoaching Apple for the unlock code.
    • Frozen_up_north
    • By Frozen_up_north 18th Jul 17, 2:18 PM
    • 1,155 Posts
    • 525 Thanks
    Frozen_up_north
    You might have better luck appoaching Apple for the unlock code.
    Originally posted by pmduk
    Apple won't unlock a phone, it has to come from the network (or a corrupt insider).
    • seatbeltnoob
    • By seatbeltnoob 18th Jul 17, 4:39 PM
    • 184 Posts
    • 44 Thanks
    seatbeltnoob
    Three unlock all their phones for free, you wasted your time and money going to a back street phone unlocker.

    The CEOs office at Three will sort your issue, email [redacted]@three.co.uk and ask for assistance with getting the phone unlocked.

    Hope the back street unlocker hasn't fouled the phone up.
    Originally posted by Frozen_up_north
    If three unlock phones for free then maybe just contact the general three customer support line.

    This is a really annoying move to contact the CEO for this basic run of the mill service.

    It will just go to CEOs assistant who will just forward it on to the customer service email anyway.

    Not even quick anyway, if you want a quick response dial this number if you have free minutes: +44 7782 333 500

    (This is the general customer service number on their website, not the CEOs personal mobile phone number)
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