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  • FIRST POST
    • Gary13th
    • By Gary13th 16th Jul 17, 1:25 AM
    • 3Posts
    • 0Thanks
    Gary13th
    Unhappy with eon!
    • #1
    • 16th Jul 17, 1:25 AM
    Unhappy with eon! 16th Jul 17 at 1:25 AM
    Ok so I've been with eon a while now. I have storage heaters and have a dual rate day night rate on their Eon energy plan and electrical heating rht rate. I had a letter today saying that they are "closing my tariff, they are moving me on to Eon energy plan" which doesn't have a day night rate, if I stay on the tarrif then they have to fit a smart meter. Needs to be done by end of august.

    Firstly the type of letter I've received... seems pretty thoughtless. I mean the way it reads could have firstly been written better with a bit more notice. It's the summer and im going away next week and I now have to research rates. It also seems like they want to force me onto another rate that will be more expensive. Or force me onto a smart meter.

    Forcing people off of a rate is one thing but the way you do it (e.g. This smacks of lack of customer service and "who cares about the customer?"). I notice eon reps sometimes post on here. I would say that you really should think about the wording of letters sent out, no details of good alternatives enclosed in said letter, and have an ounce of customer service.
Page 1
    • footyguy
    • By footyguy 16th Jul 17, 12:46 PM
    • 3,394 Posts
    • 1,333 Thanks
    footyguy
    • #2
    • 16th Jul 17, 12:46 PM
    • #2
    • 16th Jul 17, 12:46 PM
    Ok so I've been with eon a while now. I have storage heaters and have a dual rate day night rate on their Eon energy plan and electrical heating rht rate. I had a letter today saying that they are "closing my tariff, they are moving me on to Eon energy plan" which doesn't have a day night rate, if I stay on the tarrif then they have to fit a smart meter. Needs to be done by end of august.

    Firstly the type of letter I've received... seems pretty thoughtless. I mean the way it reads could have firstly been written better with a bit more notice. It's the summer and im going away next week and I now have to research rates. It also seems like they want to force me onto another rate that will be more expensive. Or force me onto a smart meter.

    Forcing people off of a rate is one thing but the way you do it (e.g. This smacks of lack of customer service and "who cares about the customer?"). I notice eon reps sometimes post on here. I would say that you really should think about the wording of letters sent out, no details of good alternatives enclosed in said letter, and have an ounce of customer service.
    Originally posted by Gary13th
    So you've presumably read all about this change posted by aforementioned reps that will affect some of their legacy tariff customers, what it involves, and why it is occurring.



    Good luck!
    • Gary13th
    • By Gary13th 16th Jul 17, 3:03 PM
    • 3 Posts
    • 0 Thanks
    Gary13th
    • #3
    • 16th Jul 17, 3:03 PM
    • #3
    • 16th Jul 17, 3:03 PM
    No as I've only scoured the first few pages.
  • E.ON Company Representative: Helena
    • #4
    • 17th Jul 17, 8:35 AM
    • #4
    • 17th Jul 17, 8:35 AM
    Good morning Gary13th and welcome to the forums.

    Thank you footyguy

    I'll pop the links on for you to save you a bit of time, it also applies to RHT meters as these come under complex meters also.

    http://forums.moneysavingexpert.com/...3&postcount=10

    http://forums.moneysavingexpert.com/...32&postcount=8

    The best thing to do is to have a word with the simpler metering team and they can talk through what would be best for you.

    Hope this helps.

    Thank you

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • footyguy
    • By footyguy 17th Jul 17, 10:45 AM
    • 3,394 Posts
    • 1,333 Thanks
    footyguy
    • #5
    • 17th Jul 17, 10:45 AM
    • #5
    • 17th Jul 17, 10:45 AM
    ^^^

    Linkys not working

    But I believe these are the ones you intended to post
    http://forums.moneysavingexpert.com/showpost.php?p=72728713&postcount=10

    http://forums.moneysavingexpert.com/showpost.php?p=72728232&postcount=8

    (Do feel free to correct me if I'm wrong )
  • E.ON Company Representative: Helena
    • #6
    • 17th Jul 17, 10:54 AM
    • #6
    • 17th Jul 17, 10:54 AM
    ^^^

    Linkys not working

    But I believe these are the ones you intended to post
    http://forums.moneysavingexpert.com/showpost.php?p=72728713&postcount=10

    http://forums.moneysavingexpert.com/showpost.php?p=72728232&postcount=8

    (Do feel free to correct me if I'm wrong )
    Originally posted by footyguy
    Oh thank you and sorry

    I'm having a few computer issues today.

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Gary13th
    • By Gary13th 20th Jul 17, 1:41 PM
    • 3 Posts
    • 0 Thanks
    Gary13th
    • #7
    • 20th Jul 17, 1:41 PM
    • #7
    • 20th Jul 17, 1:41 PM
    Thanks, I just wish you wouldnt send blunt letters....
  • E.ON Company Representative: Helena
    • #8
    • 20th Jul 17, 1:44 PM
    • #8
    • 20th Jul 17, 1:44 PM
    Thanks, I just wish you wouldnt send blunt letters....
    Originally posted by Gary13th
    Afternoon Gary13th,

    I understand and I'm sorry it's come across in such a way.

    It's certainly something I can pass back though.

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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