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  • FIRST POST
    • Verb
    • By Verb 15th Jul 17, 12:04 PM
    • 171Posts
    • 5Thanks
    Verb
    Premier Property Lawyers
    • #1
    • 15th Jul 17, 12:04 PM
    Premier Property Lawyers 15th Jul 17 at 12:04 PM
    Hi


    Does anyone have a contact email address of someone at Premier Property Lawyers where I can direct my complaint that is likely to be read by someone who is bothered, cares and likly to act and do something about it.


    Thanks
Page 1
    • arrbee
    • By arrbee 5th Aug 17, 6:14 AM
    • 2 Posts
    • 0 Thanks
    arrbee
    • #2
    • 5th Aug 17, 6:14 AM
    • #2
    • 5th Aug 17, 6:14 AM
    I had the same problem as everything goes into a communal inbox if it isn't managed through the eWay portal and they are careful (evasive) to not release direct email addresses - however it appears the direct email for your solicitor/conveyancer should be in this format if this helps:

    firstnamelastname@premierpropertylawyers.com

    Good luck getting a reply!
    • G_M
    • By G_M 5th Aug 17, 2:01 PM
    • 41,891 Posts
    • 48,474 Thanks
    G_M
    • #3
    • 5th Aug 17, 2:01 PM
    • #3
    • 5th Aug 17, 2:01 PM
    1) in amongst the initial bumph they sent you and/or in the 'Terms of Business' you signed/returned, it should have explained their complaints procedure. Check.

    2) or write formally to them at their published address, marking the envelope and letter "Compliant":

    Frances Way
    Grove Park
    Enderby
    Leicester
    LE19 1SH

    3) their website says they are regulated by the Council of Licenced Conveyancers. After exhausting the internal complaints process, complain there:

    http://www.conveyancer.org.uk/
    • Noemi
    • By Noemi 25th Oct 17, 10:05 AM
    • 2 Posts
    • 0 Thanks
    Noemi
    • #4
    • 25th Oct 17, 10:05 AM
    • #4
    • 25th Oct 17, 10:05 AM
    Hi! Did you find the manager's contact? We are very unhappy too but no-one answers our emails or calls.
    Thank you
    • chappers
    • By chappers 25th Oct 17, 10:55 AM
    • 2,948 Posts
    • 1,698 Thanks
    chappers
    • #5
    • 25th Oct 17, 10:55 AM
    • #5
    • 25th Oct 17, 10:55 AM
    1) in amongst the initial bumph they sent you and/or in the 'Terms of Business' you signed/returned, it should have explained their complaints procedure. Check.

    2) or write formally to them at their published address, marking the envelope and letter "Compliant":

    Frances Way
    Grove Park
    Enderby
    Leicester
    LE19 1SH

    3) their website says they are regulated by the Council of Licenced Conveyancers. After exhausting the internal complaints process, complain there:

    http://www.conveyancer.org.uk/
    Originally posted by G_M
    Judging by the way they deal with clients I wouldn't hold out much hope of that avoiding the bin. Try a two pronged attack and copy the CLC in anyway.

    The head honcho on the legal side is Mr R.S Gurney
    Last edited by chappers; 25-10-2017 at 10:59 AM.
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