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  • FIRST POST
    • Chris25
    • By Chris25 15th Jul 17, 10:10 AM
    • 12,367Posts
    • 11,820Thanks
    Chris25
    Argos - gggrrr
    • #1
    • 15th Jul 17, 10:10 AM
    Argos - gggrrr 15th Jul 17 at 10:10 AM
    Son moved into new house yesterday & was supposed to have a bed & other bedroom furniture delivered yesterday afternoon. Got an email to say delivery between 12.30 - 2.30pm.

    Got an automated call & and a text just before 2.30pm to say Argos driver running a bit late.

    I tried to track the order several times online but kept being directed to an error page.

    I live-chatted Argos at 5.45pm to find out where was the delivery to find out that the driver had finished as he'd run out of driving time - was told he was probably stuck in traffic throughout the day . Their rep was apologetic & said that they'd re-imburse the del charge immediately & that as soon as they were able to re-contact the driver would find out when the goods would be delivered.

    I've rung this morning to enquire about the order to find that the driver started late yesterday anyway but they can't deliver the goods until tomorrow. When i asked where the lorry was, the assistant said she didn't know but the driver now has a new schedule so they would've sent out another lorry to unload the first.

    I've had to provisionally book it in for tomorrow as I don't know if my son can take the time off work.

    This has totally mucked-up our weekend plans as I'm supposed to be helping daughter sell at a car-boot as she can't drive at the moment because of meds (especially as we should be celebrating son moving out )

    ggggrr

    I'm spitting nails - so bl00dy cross!
Page 1
    • angryparcel
    • By angryparcel 15th Jul 17, 10:17 AM
    • 910 Posts
    • 515 Thanks
    angryparcel
    • #2
    • 15th Jul 17, 10:17 AM
    • #2
    • 15th Jul 17, 10:17 AM
    so you wanted the driver the break the law and drive over his legally allowed driving hours. You have to give them the chance to correct things and they are refunded the deliver charge as they failed that part of the contract and gave you a new delivery slot
    • Chris25
    • By Chris25 15th Jul 17, 12:45 PM
    • 12,367 Posts
    • 11,820 Thanks
    Chris25
    • #3
    • 15th Jul 17, 12:45 PM
    • #3
    • 15th Jul 17, 12:45 PM
    No, i wanted my items delivered when they said they were going to be delivered.

    There may well have been a good reason that the driver set off late yesterday but that is not my fault.

    I'm also cross because they didn't inform me that they were going to be unable to deliver them.
    • angryparcel
    • By angryparcel 15th Jul 17, 12:59 PM
    • 910 Posts
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    angryparcel
    • #4
    • 15th Jul 17, 12:59 PM
    • #4
    • 15th Jul 17, 12:59 PM
    No, i wanted my items delivered when they said they were going to be delivered.

    There may well have been a good reason that the driver set off late yesterday but that is not my fault.

    I'm also cross because they didn't inform me that they were going to be unable to deliver them.
    Originally posted by Chris25
    If the driver got stuck in traffic it is not the fault of Argos, drivers only have a certain limit they can legally drive, if they go over than then they could lose their licence, so items are moved from 1 vehicle to another, they have to get re booked in at a hub and then re scheduled for delivery. they refunded you for the failed delivery
    Last edited by angryparcel; 15-07-2017 at 1:22 PM.
    • Chris25
    • By Chris25 15th Jul 17, 1:31 PM
    • 12,367 Posts
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    Chris25
    • #5
    • 15th Jul 17, 1:31 PM
    • #5
    • 15th Jul 17, 1:31 PM
    I realise they have refunded me (although I haven't check the CC yet) but it was not my fault, they didn't have the courtesy to say they weren't going to be delivered & still left my son waiting in for goods that didn't turn up.
    I still don't know whether he can get the time off work to wait in again.
    • angryparcel
    • By angryparcel 15th Jul 17, 1:55 PM
    • 910 Posts
    • 515 Thanks
    angryparcel
    • #6
    • 15th Jul 17, 1:55 PM
    • #6
    • 15th Jul 17, 1:55 PM
    I realise they have refunded me (although I haven't check the CC yet) but it was not my fault, they didn't have the courtesy to say they weren't going to be delivered & still left my son waiting in for goods that didn't turn up.
    I still don't know whether he can get the time off work to wait in again.
    Originally posted by Chris25
    but they refunded for breaking the contract, which is all you would be entitled too. The have not said you wont get the goods have they.

    I still don't know whether he can get the time off work to wait in again
    but you are the one who gave the rescheduled date

    I've had to provisionally book it in for tomorrow
    so it will be upto you to make sure someone is around to take the collection
    • greatgimpo
    • By greatgimpo 15th Jul 17, 1:58 PM
    • 729 Posts
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    greatgimpo
    • #7
    • 15th Jul 17, 1:58 PM
    • #7
    • 15th Jul 17, 1:58 PM
    I'm with you Chris25, either they can or they can't. There's no in between.
    • wealdroam
    • By wealdroam 15th Jul 17, 2:43 PM
    • 18,648 Posts
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    wealdroam
    • #8
    • 15th Jul 17, 2:43 PM
    • #8
    • 15th Jul 17, 2:43 PM
    Chris25, you are entitled to all the costs that their failure to abide by the terms of their contract cause.

    Have a read of MSE's Failed Delivery article.

    You will see in there that if you, or your son, have to take time off work to receive the re-scheduled delivery, then that is a legitimate cost that the seller should cover.

    Ignore all the 'noise' about driver's hours and other such nonsense.
    That simply is not your concern, but something the seller should be managing.
    • Chris25
    • By Chris25 15th Jul 17, 2:44 PM
    • 12,367 Posts
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    Chris25
    • #9
    • 15th Jul 17, 2:44 PM
    • #9
    • 15th Jul 17, 2:44 PM
    but they refunded for breaking the contract, which is all you would be entitled too. The have not said you wont get the goods have they.



    but you are the one who gave the rescheduled date



    so it will be upto you to make sure someone is around to take the collection
    Originally posted by angryparcel
    They told me that was the first available time slot they had available. I explained that I didn't know if he could get time off work & would need to check & she suggested it was booked in provisionally & when we know if someone will be able to wait there, let them know if it's unsuitable.

    I don't think it's unreasonable to expect items to be delivered when you've booked and paid for a particular morning or afternoon - and waited for them. Had I known there was the slightest chance they wouldn't have been, I would have picked a morning slot.

    And the fact that that they didn't ring or text to say that they weren't going to deliver still annoys me.
    • angryparcel
    • By angryparcel 15th Jul 17, 2:57 PM
    • 910 Posts
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    angryparcel
    They told me that was the first available time slot they had available. I explained that I didn't know if he could get time off work & would need to check & she suggested it was booked in provisionally & when we know if someone will be able to wait there, let them know if it's unsuitable.

    I don't think it's unreasonable to expect items to be delivered when you've booked and paid for a particular morning or afternoon - and waited for them. Had I known there was the slightest chance they wouldn't have been, I would have picked a morning slot.

    And the fact that that they didn't ring or text to say that they weren't going to deliver still annoys me.
    Originally posted by Chris25
    You are aware even when you pick a slot that they are only estimates as various factors can cause delays.
    If they vehicle had been involved in an accident, would you expect your goods delivered on time. As stated you were refunded, so they have agreed they messed up with the delivery slot. Nothing you can do if they don't have available delivery slots unless you expect them to removed someone else's order off a van, so they can deliver yours.
    • Chris25
    • By Chris25 15th Jul 17, 4:11 PM
    • 12,367 Posts
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    Chris25
    If they had rung to say the driver had been involved in an accident I certainly wouldn't have expected them to be on time - but they didn't ring - and that is one of my points. There's no fun in waiting around for goods that don't appear when we've requested and paid for that time slot.

    I realise that traffic can hold up the delivery, just didn't expect it not to be delivered.

    Perhaps naively, I thought that the van must be somewhere close and expected that the goods would have been delivered today.

    I will, in future, book a morning slot for any delivery to ensure if something is needed that day, that it arrives that day.
    • Dreamnine
    • By Dreamnine 15th Jul 17, 6:56 PM
    • 7,872 Posts
    • 13,293 Thanks
    Dreamnine
    I haven't had any issues with deliveries from Argos personally but would be annoyed if I had to put up with yours.
    I shot a vein in my neck and coughed up a Quaalude.
    Lou Reed The Last Shot
    • Chris25
    • By Chris25 16th Jul 17, 11:49 AM
    • 12,367 Posts
    • 11,820 Thanks
    Chris25
    well, most of the delivery has turned up but the driver is unsure where the rest of it is - possibly left on the first lorry?
    • parkrunner
    • By parkrunner 16th Jul 17, 2:01 PM
    • 532 Posts
    • 803 Thanks
    parkrunner
    I wouldn't be particularly angry about a non delivery if they had the decency to phone and let me know. It's the lack of communication that is the real problem.
    • sleepymans
    • By sleepymans 16th Jul 17, 2:31 PM
    • 601 Posts
    • 890 Thanks
    sleepymans
    Buy from John Lewis next time!
    Goddess
    • Hermione Granger
    • By Hermione Granger 17th Jul 17, 12:39 PM
    • 728 Posts
    • 1,114 Thanks
    Hermione Granger
    If they vehicle had been involved in an accident, would you expect your goods delivered on time.
    Originally posted by angryparcel
    But accidents are unexpected so can't be factored into delivery planning.
    Traffic however is to be expected and is part and parcel of driving on today's congested roads so why not allow a little bit of extra time for each scheduled drop off to allow for this?
    Even if the delay was due to unforeseen circumstances, is it really too much to expect that the person waiting for the delivery is informed of what is happening?

    Nothing you can do if they don't have available delivery slots unless you expect them to removed someone else's order off a van, so they can deliver yours
    Originally posted by angryparcel
    Why would they need to unload another customer's order?
    If one day's deliveries are delayed, reschedule them for the next day and arrange for another lorry and driver to be hired from elsewhere to get the items delivered in the shortest possible time.
    If a taxi company is short of vehicles or drivers they can easily subcontract from another business and if an airline has a technical problem with one of its aircraft and they don't have a spare, they can charter from another airline so why can't Argos do the same?
    • montyrebel
    • By montyrebel 17th Jul 17, 4:56 PM
    • 540 Posts
    • 442 Thanks
    montyrebel
    is your son unable to make a phonecall? why does he have his mammy do it for him?
    mortui non mordent
    • shaun from Africa
    • By shaun from Africa 17th Jul 17, 10:53 PM
    • 9,342 Posts
    • 10,516 Thanks
    shaun from Africa
    is your son unable to make a phonecall? why does he have his mammy do it for him?
    Originally posted by montyrebel
    As the son only moved in yesterday, maybe the landline hasn't been connected up yet and the son either doesn't have a mobile or the signal in the new house is very poor.
    • Chris25
    • By Chris25 18th Jul 17, 9:27 AM
    • 12,367 Posts
    • 11,820 Thanks
    Chris25
    is your son unable to make a phonecall? why does he have his mammy do it for him?
    Originally posted by montyrebel
    I'm the one who ordered it as a moving-in present for him so I'm the person CS need to speak to - won't even speak to my husband as his name is not on the order.
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