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  • FIRST POST
    • adonis10
    • By adonis10 15th Jul 17, 8:03 AM
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    adonis10
    BT Contract end
    • #1
    • 15th Jul 17, 8:03 AM
    BT Contract end 15th Jul 17 at 8:03 AM
    Having had many difficulties setting up BT last year it transspired that my phone line and tv 12months ends 9/8 and my broadband a month later. Presumably I can cancel both from the same date without being locked into further minimum terms?

    Want to cancel it all together to make it neat and tidy. If I then start it up again presumably they just switch it back on and job done?

    PS: have tried to ask BT but they're so incompetent that I couldn't get a straight answer!
Page 1
    • iniltous
    • By iniltous 15th Jul 17, 9:00 AM
    • 1,299 Posts
    • 459 Thanks
    iniltous
    • #2
    • 15th Jul 17, 9:00 AM
    • #2
    • 15th Jul 17, 9:00 AM
    Your contract doesn't 'end', the minimum term expires, so at that point you can quit without penalty ( you still need to give the required notice )
    You cannot have broadband without 'line rental' , so if you arranged to get rid of the BT phone line exactly as the minimum term expires ( so on the 12 month anniversary ) you may find that by default the broadband also goes ( because you cannot have one without the other) the broadband though may still have a month to run before its minimum term expires, so that's basically a month of ETC for the broadband, the early term charge is likely to be what you pay for broadband per month, but you may need to consider if they charge for equipment if effectively quitting before the broadband minimum term,
    ..or you let the phone run into month 13 ( you don't start a new phone minimum term, the phone just becomes a 30 day notice contract, but possibly not as cheap ££ per month as it was in the minimum term period), and arrange to quit on the 12 month anniversary of the BB, which would be month 13 for the phone.....assuming the minimum terms were 12 months for both
    Last edited by iniltous; 15-07-2017 at 9:16 AM.
    • JJ Egan
    • By JJ Egan 15th Jul 17, 9:59 AM
    • 9,602 Posts
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    JJ Egan
    • #3
    • 15th Jul 17, 9:59 AM
    • #3
    • 15th Jul 17, 9:59 AM
    Best decide the future you want before any cancellation . A cancellation may incur a £30 fee .
    You will pay the standard monthly line rental for month 13 circa £19.
    Presume you will still want a service after 9 /9.
    Decide what ISP you want .You can phone BT and say you are moving or just let the new ISP handle it all .BT will come back with an offer for you to stay .
    • SophieMal
    • By SophieMal 19th Jul 17, 12:52 PM
    • 4 Posts
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    SophieMal
    • #4
    • 19th Jul 17, 12:52 PM
    • #4
    • 19th Jul 17, 12:52 PM
    Hi, PLEASE CAN YOU HELP!!!
    My mum closed an account with bt in may last year (she had to move to another country for a while) she had paid up until June and she had asked if there was anything else she had to pay and two people, including a manager said there wasn’t at all (no line rental as we were leaving a few days after this call). Now they have sent a debt collecting company to get almost £90 from her and we do not have even close to that kind of money spare, we will probably have to skip a meal or two to pay it off. Can you please help in any way with information on how to combat this, or even just a way we can let bt know that they have a communication problem?
    Thank you for anything you can do,
    Sophie
    • adonis10
    • By adonis10 19th Jul 17, 1:17 PM
    • 1,417 Posts
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    adonis10
    • #5
    • 19th Jul 17, 1:17 PM
    • #5
    • 19th Jul 17, 1:17 PM
    Best decide the future you want before any cancellation . A cancellation may incur a £30 fee .
    You will pay the standard monthly line rental for month 13 circa £19.
    Presume you will still want a service after 9 /9.
    Decide what ISP you want .You can phone BT and say you are moving or just let the new ISP handle it all .BT will come back with an offer for you to stay .
    Originally posted by JJ Egan
    Thanks.


    I have already decided the future I want and it will be with BT as a new customer - Quidco cashback and prepaid reward card. I very much doubt they will offer similar to stay. In fact, I called them to enquire and the best they could do is to keep what I have (Infinity 1, basic tv with bt sport and telephone) for £17/month + line rental for a minimum 24 months. No thanks.


    Presumably if I cancel the current contract and then start again in my name, BT will just connect the same phone line again?
    • Peter999
    • By Peter999 19th Jul 17, 1:22 PM
    • 472 Posts
    • 492 Thanks
    Peter999
    • #6
    • 19th Jul 17, 1:22 PM
    • #6
    • 19th Jul 17, 1:22 PM
    BT probably won't accept you as a new customer until you have left at least 12 months - I know that Sky do.
    • adonis10
    • By adonis10 19th Jul 17, 1:29 PM
    • 1,417 Posts
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    adonis10
    • #7
    • 19th Jul 17, 1:29 PM
    • #7
    • 19th Jul 17, 1:29 PM
    BT probably won't accept you as a new customer until you have left at least 12 months - I know that Sky do.
    Originally posted by Peter999
    Even if it is in a different name? Current contract is in my partners name, new one will be in mine.
    • JJ Egan
    • By JJ Egan 19th Jul 17, 1:40 PM
    • 9,602 Posts
    • 3,922 Thanks
    JJ Egan
    • #8
    • 19th Jul 17, 1:40 PM
    • #8
    • 19th Jul 17, 1:40 PM
    [QUOTE=SophieMal;72859173]Hi, PLEASE CAN YOU HELP!!!


    See your identical post .
    • JJ Egan
    • By JJ Egan 19th Jul 17, 1:46 PM
    • 9,602 Posts
    • 3,922 Thanks
    JJ Egan
    • #9
    • 19th Jul 17, 1:46 PM
    • #9
    • 19th Jul 17, 1:46 PM
    Even if it is in a different name? Current contract is in my partners name, new one will be in mine.
    Originally posted by adonis10

    I think its best to just try and signup and see .
    Existing user to cancel end contract and pay the termination fee £31 .
    New user to sign up and pay activation fee are two traps to be aware of .
    https://www.productsandservices.bt.com/products/broadband-packages/##packages
    • adonis10
    • By adonis10 19th Jul 17, 1:50 PM
    • 1,417 Posts
    • 157 Thanks
    adonis10
    I think its best to just try and signup and see .
    Existing user to cancel end contract and pay the termination fee £31 .
    New user to sign up and pay activation fee are two traps to be aware of .
    https://www.productsandservices.bt.com/products/broadband-packages/##packages
    Originally posted by JJ Egan
    True, but this is circa £100 offset against £100 cashback and £125 reward card. If I get both I win, if I get one I break even or slight profit, if I get neither I'm
    £100 down. Not big numbers so worth a punt.
    • adonis10
    • By adonis10 19th Jul 17, 2:04 PM
    • 1,417 Posts
    • 157 Thanks
    adonis10
    Another thought is that I may not be able to purchase a new service contract at our address until the old one is disconnected, thus resulting in 2-4 weeks without broadband - could this be a possibility? In other words, a new connection cannot be made without disconnecting the current service. My plan was to order the new service online about a month before the end date but now I wonder if this is actually possible.


    Anyone experienced similar?
    • kaode
    • By kaode 23rd Jul 17, 5:47 PM
    • 13 Posts
    • 3 Thanks
    kaode
    Hi, coming to the end of my contract with bt alway's had good deals from them saying that I would be leaving, also have x2 sims on contract one with phone and one without, so a potenial £10 rise straight away been offered infinity 2 and 500gb storage and weekend calls with line rental for £41.49, any thoughts? tia
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