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  • FIRST POST
    • [simon]
    • By [simon] 14th Jul 17, 10:54 PM
    • 218Posts
    • 37Thanks
    [simon]
    Furniture company
    • #1
    • 14th Jul 17, 10:54 PM
    Furniture company 14th Jul 17 at 10:54 PM
    Hello

    I have an issue with a furniture company.

    I have wrote letters to the company and followed complaints procedure and still not happy

    I told the company I would contact furniture ombudsman and the company said they not registered with furniture ombudsman

    I contacted furniture ombudsman myself to ask and they replied that they can not help if company nit registered with them


    What do I do next ??
Page 1
    • macman
    • By macman 14th Jul 17, 11:52 PM
    • 40,944 Posts
    • 16,755 Thanks
    macman
    • #2
    • 14th Jul 17, 11:52 PM
    • #2
    • 14th Jul 17, 11:52 PM
    You take a civil action against them via the small claims process, if the amount is below the limit. But start with a letter before action.
    Their site has a list of FAQ's on it, and the 2nd answer makes it clear that they will only handle complaints against their own members-who presumably finance the organisation.
    Since you don't need a licence to sell furniture, the Ombudsman is a voluntary and private arrangement, not a state agency.
    No free lunch, and no free laptop
    • hollydays
    • By hollydays 15th Jul 17, 8:37 AM
    • 15,171 Posts
    • 10,964 Thanks
    hollydays
    • #3
    • 15th Jul 17, 8:37 AM
    • #3
    • 15th Jul 17, 8:37 AM
    Is it an online company?
    Are they based in the uk?
    What is their name?
    Before taking an action, can you detail what the problem is?
    • [simon]
    • By [simon] 16th Jul 17, 10:53 PM
    • 218 Posts
    • 37 Thanks
    [simon]
    • #4
    • 16th Jul 17, 10:53 PM
    • #4
    • 16th Jul 17, 10:53 PM
    It's a company that fits furniture I.e bedroom suite

    Based in the UK

    Well known

    Baught q bedroom suite from them, you know cupboards and dressing table ect a full bedroom suite which they fitted for me as well

    It has a warranty which I paid for with them

    However, now that I want to use the warranty to replace a door on the Cupboard. However the company said that they do not have this design anymore so they can not replace it..

    So what is the point of paying for a warranty ??
    • bris
    • By bris 16th Jul 17, 11:40 PM
    • 6,647 Posts
    • 5,693 Thanks
    bris
    • #5
    • 16th Jul 17, 11:40 PM
    • #5
    • 16th Jul 17, 11:40 PM
    Read the warranty, the T&C's may cover discontinued products, in fact I would bet on it considering these designs are changing all the time.


    How old is the furniture and is it a manufacturing fault?
    • Geoff1963
    • By Geoff1963 17th Jul 17, 12:43 AM
    • 586 Posts
    • 369 Thanks
    Geoff1963
    • #6
    • 17th Jul 17, 12:43 AM
    • #6
    • 17th Jul 17, 12:43 AM
    Can it be repaired, or could a carpenter make a copy to match ? If the warranty excludes discontinued products, they could change the design every week.
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