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  • FIRST POST
    • raiiiraiii
    • By raiiiraiii 14th Jul 17, 7:04 PM
    • 15Posts
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    raiiiraiii
    Nhs interview advice
    • #1
    • 14th Jul 17, 7:04 PM
    Nhs interview advice 14th Jul 17 at 7:04 PM
    Hi,

    I'm 17 years of age and a 6th form student -currently studying science A Levels.

    I have recently received an offer to come to an interview for the position of a medical records administer at a local NHS hospital. The interview is on the 21/07 (next friday).

    It's my first ever formal interview which would take place face-to-face (I've had other interviews via video conferencing).

    I'm pretty nervous -is there any advice which you could give me?

    What type of questions will I be asked?
    What will happen on the day?

    I've had lots of previous NHS experience under well-known senior consultants and their teams (2 clinical placements and 1 administrative placement).

    I've been offered jobs and interviews of different job sectors, however, this is a position which I would really love to take up. I really want the job!

    I've also been placed on a reserve candidate interview list for another role within the NHS which deals with blood donation. Could someone explain what this means in a bit of detail?

    All advice and tips welcome.
    Thanks
    Last edited by raiiiraiii; 14-07-2017 at 7:07 PM.
Page 1
    • keithdc
    • By keithdc 14th Jul 17, 9:17 PM
    • 245 Posts
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    keithdc
    • #2
    • 14th Jul 17, 9:17 PM
    • #2
    • 14th Jul 17, 9:17 PM
    There is likely to be a question about safeguarding- find out what it is before the interview, and get an idea what you might be expected to do.
    • Geoff1963
    • By Geoff1963 14th Jul 17, 11:13 PM
    • 1,056 Posts
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    Geoff1963
    • #3
    • 14th Jul 17, 11:13 PM
    • #3
    • 14th Jul 17, 11:13 PM
    Read back old BBC news articles about the NHS. That might tell you what they feel is important.
    • jobbingmusician
    • By jobbingmusician 14th Jul 17, 11:33 PM
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    jobbingmusician
    • #4
    • 14th Jul 17, 11:33 PM
    • #4
    • 14th Jul 17, 11:33 PM
    You might also like to find a basic introduction to the Data Protection Act, and at least find out what this is.

    And if you want to really dazzle (and be a LOT more impressive than I was at an interview this week), you could throw in a reference to the GDPR, which is coming soon!!!!!
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    • Andy L
    • By Andy L 15th Jul 17, 9:33 AM
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    Andy L
    • #5
    • 15th Jul 17, 9:33 AM
    • #5
    • 15th Jul 17, 9:33 AM
    They are likely to ask about the trusts "core values" which will be on their website
    • elsien
    • By elsien 15th Jul 17, 9:46 AM
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    elsien
    • #6
    • 15th Jul 17, 9:46 AM
    • #6
    • 15th Jul 17, 9:46 AM
    If it's a competency based interview, expect questions relating to the core criteria.
    Are you familiar with the STAR technique?
    https://www.google.co.uk/amp/s/amp.theguardian.com/careers/careers-blog/star-technique-competency-based-interview
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
    • Masomnia
    • By Masomnia 15th Jul 17, 9:57 AM
    • 17,102 Posts
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    Masomnia
    • #7
    • 15th Jul 17, 9:57 AM
    • #7
    • 15th Jul 17, 9:57 AM
    The last couple of NHS interviews I went to were mainly the 'give me an example of....' type of questions.

    Read through the person spec and think about times you've demonstrated what they're looking for, be prepared with examples to throw in. Also maybe think about issues facing the NHS at the moment. Also time management, organisation, attention to detail... stuff like that.

    Agree with the above about reading up on data protection generally so you can talk about the importance of confidentiality - I'd be very surprised if they didn't ask you about that. Mentioning GDPR was a good idea above too, shows you've done your homework and you're interested.

    Good luck!
    “I could see that, if not actually disgruntled, he was far from being gruntled.” - P.G. Wodehouse
    • FBaby
    • By FBaby 15th Jul 17, 11:43 AM
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    FBaby
    • #8
    • 15th Jul 17, 11:43 AM
    • #8
    • 15th Jul 17, 11:43 AM
    Don't worry too much, being yourself is most important than anything else. They won't expect you to know everything, they know you're 17. What they will expect is common sense, some understanding of when to take initiative and when to report to your boss, organisational skills, friendliness and enthuasiasm.

    As stated above, the best way to prepare is to consider your experiences (work, but also at school and in your personal life) that you can use as example of you've applied different skills.

    If you can show understanding of data protection, it would be a plus, not in reciting all the rules, but being able to show an understanding of why it is important and the consequences of not following the hospital policy.

    Is this a FT job or will you do it alongside your A levels?
    • raiiiraiii
    • By raiiiraiii 15th Jul 17, 1:21 PM
    • 15 Posts
    • 12 Thanks
    raiiiraiii
    • #9
    • 15th Jul 17, 1:21 PM
    • #9
    • 15th Jul 17, 1:21 PM
    It's a job which I will do alongside my A Levels.

    Thanks for all your replies!
    • Threebabes
    • By Threebabes 15th Jul 17, 2:23 PM
    • 1,213 Posts
    • 1,367 Thanks
    Threebabes
    HI

    My best piece of advice would be getting in touch with the person named on the vacancy online. Ask if you can call in for a chat about the role, even if its just a 5 - 10 minute chat, they will remember you when it comes to interview day.

    I did this and got the job. Someone else I know did this and got the job. It looks like you are making an effort.

    The questions vary a lot. Just use common sense.

    Its a while since Ive done an interview but i would suggest the caldicott guidelines, safeguarding, have you implemented a system in the work place/school and how did it work out, have you came across any conflict at work and how did you deal with it. Privacy, how you would not leave medical records unattended. I used to pull medical records for audit and when I transported the records around hospital I always ensured that any patient identifiable information was not visible etc.
    • raiiiraiii
    • By raiiiraiii 15th Jul 17, 3:07 PM
    • 15 Posts
    • 12 Thanks
    raiiiraiii
    HI

    My best piece of advice would be getting in touch with the person named on the vacancy online. Ask if you can call in for a chat about the role, even if its just a 5 - 10 minute chat, they will remember you when it comes to interview day.

    I did this and got the job. Someone else I know did this and got the job. It looks like you are making an effort.

    The questions vary a lot. Just use common sense.

    Its a while since Ive done an interview but i would suggest the caldicott guidelines, safeguarding, have you implemented a system in the work place/school and how did it work out, have you came across any conflict at work and how did you deal with it. Privacy, how you would not leave medical records unattended. I used to pull medical records for audit and when I transported the records around hospital I always ensured that any patient identifiable information was not visible etc.
    Originally posted by Threebabes
    I was actually thinking of doing this as I have also recieved this piece of advice from elsewhere. The problem is that even if I was to get in touch regarding the role which I am applying for, what questions would I ask? What would I talk about? Advice?

    Thanks for your reply.
    • raiiiraiii
    • By raiiiraiii 15th Jul 17, 3:13 PM
    • 15 Posts
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    raiiiraiii
    An email was only mentioned in the invitation. I've emailed that person and asked for a contact number so that I can ask about the role and discuss what it entails. I can only wait for their reply now...
    • Masomnia
    • By Masomnia 15th Jul 17, 4:11 PM
    • 17,102 Posts
    • 37,729 Thanks
    Masomnia
    I was actually thinking of doing this as I have also recieved this piece of advice from elsewhere. The problem is that even if I was to get in touch regarding the role which I am applying for, what questions would I ask? What would I talk about? Advice?

    Thanks for your reply.
    Originally posted by raiiiraiii
    Personally I would ask like you say about what the role entails, but also what they think the main challenges of the role are.

    Ask them what they are looking for in a Medical Records Administrator. That will help massively when you're preparing for the interview.
    “I could see that, if not actually disgruntled, he was far from being gruntled.” - P.G. Wodehouse
    • raiiiraiii
    • By raiiiraiii 15th Jul 17, 4:16 PM
    • 15 Posts
    • 12 Thanks
    raiiiraiii
    Personally I would ask like you say about what the role entails, but also what they think the main challenges of the role are.

    Ask them what they are looking for in a Medical Records Administrator. That will help massively when you're preparing for the interview.
    Originally posted by Masomnia
    I really appreciate your reply -now I know what to ask. It would really make it seem that I am making an effort.
    • Masomnia
    • By Masomnia 15th Jul 17, 4:45 PM
    • 17,102 Posts
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    Masomnia
    I really appreciate your reply -now I know what to ask. It would really make it seem that I am making an effort.
    Originally posted by raiiiraiii
    Always good to make an effort, it counts for a lot! You could also ask about who you'll be working with, who you'll be supporting in the role, what the culture is like.

    It's very true that it's a two way process, and you need to figure out if the role and the place of work is right for you. So ask whatever you need to! Obviously thank them for their time, confirm your interest in the role and say you're looking forward to meeting them next week.

    Maybe save it for the interview, but I think if I was looking at going into the NHS at 17 I would be making the point that you are aware that there are a lot of challenges, but you believe in the values of the NHS and you think it would be a great long term move for you.

    Let us know how you get on!
    “I could see that, if not actually disgruntled, he was far from being gruntled.” - P.G. Wodehouse
    • raiiiraiii
    • By raiiiraiii 15th Jul 17, 5:38 PM
    • 15 Posts
    • 12 Thanks
    raiiiraiii
    Always good to make an effort, it counts for a lot! You could also ask about who you'll be working with, who you'll be supporting in the role, what the culture is like.

    It's very true that it's a two way process, and you need to figure out if the role and the place of work is right for you. So ask whatever you need to! Obviously thank them for their time, confirm your interest in the role and say you're looking forward to meeting them next week.

    Maybe save it for the interview, but I think if I was looking at going into the NHS at 17 I would be making the point that you are aware that there are a lot of challenges, but you believe in the values of the NHS and you think it would be a great long term move for you.

    Let us know how you get on!
    Originally posted by Masomnia
    Thanks again for your reply. I'll definitely be making some notes and attempting to contact them once I receive a contact number.

    I'm so nervous!

    Of course I'll let you all know about how it goes.

    How long will it be till they tell me if I've got the job or not?

    I just hope that all this preparation does not go down the drain -I'll be so disheartened if i don't get the job
    • raiiiraiii
    • By raiiiraiii 15th Jul 17, 5:41 PM
    • 15 Posts
    • 12 Thanks
    raiiiraiii
    Don't worry too much, being yourself is most important than anything else. They won't expect you to know everything, they know you're 17. What they will expect is common sense, some understanding of when to take initiative and when to report to your boss, organisational skills, friendliness and enthuasiasm.

    As stated above, the best way to prepare is to consider your experiences (work, but also at school and in your personal life) that you can use as example of you've applied different skills.

    If you can show understanding of data protection, it would be a plus, not in reciting all the rules, but being able to show an understanding of why it is important and the consequences of not following the hospital policy.

    Is this a FT job or will you do it alongside your A levels?
    Originally posted by FBaby
    It's a job which I will do alongside my A Levels.
    • bagpussbear
    • By bagpussbear 15th Jul 17, 7:42 PM
    • 775 Posts
    • 2,570 Thanks
    bagpussbear
    I work for an NHS employer (non-hospital), and sometimes participate on interview panels.

    First question we ask is an ice breaker of tell us a bit about yourself/what you have been doing/why do you think this role is right for you.

    Equality and Diversity is a strong theme in our organisation, and we always ask a question about that.

    Expect questions about how you organise your own workload, how you deal with pressure, what steps would you do to prevent errors. If you are dealing with members of the public, there may be a question about dealing with difficult customers, or how you keep calm under pressure.

    Definitely look up the Trust's values, commitments etc. We like to see that candidates have taken the time to look a little bit wider as to what the NHS is about and it's values etc.

    Smile, be enthusiastic. If you don't understand a question, say so.

    Have a question ready to ask at the end. If you go blank, ask about development opportunities.

    Good luck!
    Last edited by bagpussbear; 15-07-2017 at 7:53 PM.
    • raiiiraiii
    • By raiiiraiii 15th Jul 17, 8:49 PM
    • 15 Posts
    • 12 Thanks
    raiiiraiii
    I work for an NHS employer (non-hospital), and sometimes participate on interview panels.

    First question we ask is an ice breaker of tell us a bit about yourself/what you have been doing/why do you think this role is right for you.

    Equality and Diversity is a strong theme in our organisation, and we always ask a question about that.

    Expect questions about how you organise your own workload, how you deal with pressure, what steps would you do to prevent errors. If you are dealing with members of the public, there may be a question about dealing with difficult customers, or how you keep calm under pressure.

    Definitely look up the Trust's values, commitments etc. We like to see that candidates have taken the time to look a little bit wider as to what the NHS is about and it's values etc.

    Smile, be enthusiastic. If you don't understand a question, say so.

    Have a question ready to ask at the end. If you go blank, ask about development opportunities.

    Good luck!
    Originally posted by bagpussbear
    Wow. Alot of valuable information there! I'll definitely be taking all this into account. Because you're someone who does occasionally participate in the panel for interviews, you obviously do know what you're talking about.

    My interview panel will consist of two people: The team coordinator and the manager.

    What I'm really scared about is what would happen if I slip up, stutter and panic in front of them. I mean, I'd be less nervous if there was only one person there but two people would be the death of me. And yet I'm the most confident and loud person I could think of.
    • fraserbooks
    • By fraserbooks 15th Jul 17, 10:29 PM
    • 274 Posts
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    fraserbooks
    I used to be a nurse. I think NHS interviews are usually marked so make sure you treat it a bit like an exam. Think of it as a ten point question so say five things. Dress as you would for work. It helps if you look the part. If the job description gives a dress code take it as a hint what to wear for the interview. I would expect an equality and diversity question and a data protection one. Remember most data is computerised but talk a bit abou telephone confidentiality.

    It is important to have a couple of questions ready. It is o.k. to ask about time off for study leave or other practical considerations. Remember last impressions are as important as first impressions. I remember once telling someone the interview was over and they ran out of the room like a startled rabbit.

    I hope you get the job but if you don't ask if you could have some feed back for future use.
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