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  • FIRST POST
    • Arbee
    • By Arbee 13th Jul 17, 1:01 PM
    • 10Posts
    • 0Thanks
    Arbee
    Realised tyre was leaking air within 30 hours of buying the car. Should dealer fix
    • #1
    • 13th Jul 17, 1:01 PM
    Realised tyre was leaking air within 30 hours of buying the car. Should dealer fix 13th Jul 17 at 1:01 PM
    I recently purchased a car (2013) from a reputable garage. Within 30 hours the TPMS (tyre-pressure monitoring system) was alarming.

    I checked the tyre and discovered it was on 12 PSI (should be 26).

    I immediately emailed the dealer to inform them, and inflated the tyre.

    Checking 24 hours later, the pressure was down to 20 PSI.
    I've booked the car in for them to look at on Saturday, but their response suggests they are not going to help for free:

    It sounds like you have picked up a puncture, as the vehicle was on site with no issues here.
    Does anyone know

    1. what my rights are (e.g. under the Consumer Rights Act 2015), and
    2. ignoring my rights, what an appropriate response from a dealer should be.

    I understand that a tyre is not a warranty item, but I'll be a bit miffed if I have to buy a new tyre 3 days after buying a car...
Page 1
    • Herzlos
    • By Herzlos 13th Jul 17, 1:06 PM
    • 5,660 Posts
    • 5,115 Thanks
    Herzlos
    • #2
    • 13th Jul 17, 1:06 PM
    • #2
    • 13th Jul 17, 1:06 PM
    Take it into your local independent tyre place and ask if they can identify the problem. If it's something like a damaged alloy or bad seal then you should press the dealer to sort it. If it is a puncture, then you'd struggle to prove they knew about it, it's possible (albeit rubbish) for it to have happened in those 30 hours.
    • motorguy
    • By motorguy 13th Jul 17, 1:10 PM
    • 15,380 Posts
    • 8,788 Thanks
    motorguy
    • #3
    • 13th Jul 17, 1:10 PM
    • #3
    • 13th Jul 17, 1:10 PM
    Take it into your local independent tyre place and ask if they can identify the problem. If it's something like a damaged alloy or bad seal then you should press the dealer to sort it. If it is a puncture, then you'd struggle to prove they knew about it, it's possible (albeit rubbish) for it to have happened in those 30 hours.
    Originally posted by Herzlos
    ^^^^
    THIS

    Perfectly possible it picked up a puncture inside 30 hours.

    EDIT: Actually, even a damaged alloy or a bad seal could have happened after purchase.
    Last edited by motorguy; 13-07-2017 at 1:15 PM.
    You are not special. You are not a beautiful and unique snowflake.
    • davidwood123
    • By davidwood123 13th Jul 17, 1:10 PM
    • 450 Posts
    • 1,124 Thanks
    davidwood123
    • #4
    • 13th Jul 17, 1:10 PM
    • #4
    • 13th Jul 17, 1:10 PM
    If it's a puncture, you should really just take responsibility and move on with your life.
    • motorguy
    • By motorguy 13th Jul 17, 1:14 PM
    • 15,380 Posts
    • 8,788 Thanks
    motorguy
    • #5
    • 13th Jul 17, 1:14 PM
    • #5
    • 13th Jul 17, 1:14 PM
    I recently purchased a car (2013) from a reputable garage. Within 30 hours the TPMS (tyre-pressure monitoring system) was alarming.

    I checked the tyre and discovered it was on 12 PSI (should be 26).

    I immediately emailed the dealer to inform them, and inflated the tyre.

    Checking 24 hours later, the pressure was down to 20 PSI.
    I've booked the car in for them to look at on Saturday, but their response suggests they are not going to help for free:

    Does anyone know

    1. what my rights are (e.g. under the Consumer Rights Act 2015), and
    2. ignoring my rights, what an appropriate response from a dealer should be.

    I understand that a tyre is not a warranty item, but I'll be a bit miffed if I have to buy a new tyre 3 days after buying a car...
    Originally posted by Arbee
    I dont think the CRA 2015 will cover punctures incurred after purchase.

    Please dont go to KwikFit or Halfrauds, both will tell you you need 4 new tyres, an exhaust and a full set of discs and pads all round and that they arent legally allowed to let you leave in an unroadworthy car without having all the "issues" resolved. By them. At an extortionate price.

    Find a decent local indy and tell them you think you have a puncture....
    Last edited by motorguy; 13-07-2017 at 1:32 PM.
    You are not special. You are not a beautiful and unique snowflake.
    • caprikid1
    • By caprikid1 13th Jul 17, 3:06 PM
    • 459 Posts
    • 473 Thanks
    caprikid1
    • #6
    • 13th Jul 17, 3:06 PM
    • #6
    • 13th Jul 17, 3:06 PM
    Who would be a dealer ?
    • motorguy
    • By motorguy 13th Jul 17, 5:11 PM
    • 15,380 Posts
    • 8,788 Thanks
    motorguy
    • #7
    • 13th Jul 17, 5:11 PM
    • #7
    • 13th Jul 17, 5:11 PM
    Who would be a dealer ?
    Originally posted by caprikid1
    I used to sell cars full time.

    Sooooo glad to be out of it.

    When people starting quoting their rights under the CRA 2015 for a puncture, i know i made the write decision.
    Last edited by motorguy; 13-07-2017 at 6:34 PM.
    You are not special. You are not a beautiful and unique snowflake.
    • usefulmale
    • By usefulmale 13th Jul 17, 5:32 PM
    • 2,304 Posts
    • 4,250 Thanks
    usefulmale
    • #8
    • 13th Jul 17, 5:32 PM
    • #8
    • 13th Jul 17, 5:32 PM
    I bet you noticed the fuel gauge was getting lower. Do you expect the dealer to put petrol in until the gauge was at the same level when you bought the car?
    Originally Posted by MSE Forum Team
    We’ve had to remove your signature because what you wrote was true and sensible and there's no room for that here.
    • Jackmydad
    • By Jackmydad 13th Jul 17, 8:23 PM
    • 517 Posts
    • 638 Thanks
    Jackmydad
    • #9
    • 13th Jul 17, 8:23 PM
    • #9
    • 13th Jul 17, 8:23 PM
    I used to sell cars full time.

    Sooooo glad to be out of it.

    When people starting quoting their rights under the CRA 2015 for a puncture, i know i made the write decision.
    Originally posted by motorguy
    I'm glad to be out of anything where I have to deal with clients of any sort.
    Cars weren't my business, but they must be a nightmare.
    • maninthestreet
    • By maninthestreet 13th Jul 17, 10:13 PM
    • 15,095 Posts
    • 13,468 Thanks
    maninthestreet
    The OP must be feeling a bit deflated with some of the comments above.
    "You were only supposed to blow the bl**dy doors off!!"
    • Aylesbury Duck
    • By Aylesbury Duck 13th Jul 17, 11:15 PM
    • 1,045 Posts
    • 1,267 Thanks
    Aylesbury Duck
    He should re-tyre gracefully.
    • Exemplar
    • By Exemplar 14th Jul 17, 7:36 AM
    • 1,091 Posts
    • 419 Thanks
    Exemplar
    These jokes are falling flat
    'Just because its on the internet don't believe it 100%'. Abraham Lincoln.
    • d0nkeyk0ng
    • By d0nkeyk0ng 14th Jul 17, 8:18 AM
    • 446 Posts
    • 164 Thanks
    d0nkeyk0ng
    As others have pointed out, you could have a puncture and that's your responsibility, not the dealers. I would get the wheel checked out first.
    • motorguy
    • By motorguy 14th Jul 17, 8:22 AM
    • 15,380 Posts
    • 8,788 Thanks
    motorguy
    I'm glad to be out of anything where I have to deal with clients of any sort.
    Cars weren't my business, but they must be a nightmare.
    Originally posted by Jackmydad
    Oh I could write a book.
    You are not special. You are not a beautiful and unique snowflake.
    • LandyAndy
    • By LandyAndy 14th Jul 17, 9:47 AM
    • 23,836 Posts
    • 50,489 Thanks
    LandyAndy
    Oh I could write a book.
    Originally posted by motorguy

    I'd buy it.


    Providing I could take it back for a refund when I'd finished it.
    • motorguy
    • By motorguy 14th Jul 17, 10:57 AM
    • 15,380 Posts
    • 8,788 Thanks
    motorguy
    I'd buy it.


    Providing I could take it back for a refund when I'd finished it.
    Originally posted by LandyAndy


    Not fit for purpose?
    Mis-sold?
    You are not special. You are not a beautiful and unique snowflake.
    • macman
    • By macman 14th Jul 17, 11:10 AM
    • 41,290 Posts
    • 16,955 Thanks
    macman
    Hang on, OP has clearly suffered mental trauma too. Surely some compo due for this in addition?
    No free lunch, and no free laptop
    • LandyAndy
    • By LandyAndy 14th Jul 17, 11:12 AM
    • 23,836 Posts
    • 50,489 Thanks
    LandyAndy


    Not fit for purpose?
    Mis-sold?
    Originally posted by motorguy
    Didn't like the ending.
    • zacepi
    • By zacepi 14th Jul 17, 11:37 AM
    • 11 Posts
    • 3 Thanks
    zacepi
    He should re-tyre gracefully.
    Originally posted by Aylesbury Duck
    Tread carefully.
    • Aylesbury Duck
    • By Aylesbury Duck 14th Jul 17, 11:51 AM
    • 1,045 Posts
    • 1,267 Thanks
    Aylesbury Duck
    Tread carefully.
    Originally posted by zacepi
    I will. Don't want to make him cross(ply)
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