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  • FIRST POST
    • nobby20
    • By nobby20 13th Jul 17, 12:46 PM
    • 6Posts
    • 0Thanks
    nobby20
    Faulty Satellite box retailer fobbing me off to manufacturer
    • #1
    • 13th Jul 17, 12:46 PM
    Faulty Satellite box retailer fobbing me off to manufacturer 13th Jul 17 at 12:46 PM
    Hi guys

    My Satellite box gave up the ghost on Saturday and is no longer usable at all. It powers on and there is a white light on the front but doesn't work apart from that.

    It was purchased from an online retailer in March 2014 for £409

    After a little research I have found that a few people have had this problem before and it was been put down to a capacitor issue on the motherboard.

    I emailed the retailer i purchased it from (online) explaining my problem stating the sale of goods act 1979 saying that i want the box to be repaired whilst waiting for a reply from them I also emailed the manufacturer to see if it could be repaired and at was cost they emailed me back saying it was a motherboard issue and i might as well buy a new box as the cost of replacing the motherboard is about the same.

    Today I received a letter response from the retailer saying they only honour the 2 year warranty and suggest that i contact the manufacturer direct. They are rejecting the claim that they should be held responsible

    I know it is the retailers responsibility but what should i do now?
    Last edited by nobby20; 13-07-2017 at 1:08 PM. Reason: wrong buying date
Page 2
    • angryparcel
    • By angryparcel 14th Jul 17, 9:42 AM
    • 910 Posts
    • 518 Thanks
    angryparcel
    the fact now is we live in a disposable world, rather than fix something its just throw away and replace,
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