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  • FIRST POST
    • MargaretBrazear
    • By MargaretBrazear 13th Jul 17, 12:35 PM
    • 4Posts
    • 0Thanks
    MargaretBrazear
    Barclays is a joke!
    • #1
    • 13th Jul 17, 12:35 PM
    Barclays is a joke! 13th Jul 17 at 12:35 PM
    After about 15 years with Lloyds, I got totally fed up with them. I am a pensioner so money goes in every week without fail yet if something is one penny over the balance they won't pay it. They are not averse to charging me £8 to send it back though, even if it puts me way overdrawn. The final straw came when my debit card expired and they didn't send me a contactless one. I don't particularly want one, but I got one from NatWest when I opened an account straight away.

    Anyway, I decided I'd had enough and applied to Barclays for an account. This has the advantage of crediting my pension on Saturday instead of the Monday like Lloyds. I got confirmation, went online and saw my account there so I attempted to open a savings account. I got the message that I couldn't do that because I didn't have an account from which to transfer money. I rang, got a nice lady who said she had no idea why that was and opened the savings account. Fine; I went online to try to transfer some money from the current account, but was told I couldn't transfer because I only had one account, the savings account. Very worrying since the current account was looking at me with a £200 balance.

    I rang again, got a man who told me I'd have to go to a branch with my card and get it authorised. WTF? The nearest branch is six miles away and what if I don't have a car? Sorry, you have to go to a branch. They offered to send someone round, but I declined. I drove to the nearest branch where the cashier hadn't a clue what I was talking about and neither did anyone else there.

    Came back, phoned again, got told I shouldn't have been told to go to the branch and that the reason my new account wasn't recognised was because it hadn't been set up properly. He set it up, I asked him who was going to pay for my fuel to drive to the nearest branch, and was credited with £10.

    On further investigation I found that I could get a cash card to go with the savings account but I couldn't find any way to apply for one. I sent them a message via their secure system and was told...wait for it...that I would have to go to a branch. I replied that I'd already wasted my time with that, thanks. Then I got a reply saying no, I shouldn't have been told that, and they sent me a card and promised me some flowers. That was two months ago and I'm still waiting.

    Then someone rang about my many complaints, credited me with £25 compensation and apologised. Is there anything else I can help you with? He said. Yes, the phone app doesn't work. I can get it to hook up to the online banking as a pin machine thingy, but not get into it for anything else. Oh, he says, that always takes a few days. It still doesn't work and now I can't even use it for the pin thing.

    I wanted to switch everything over, but was told I couldn't use their switching service once the account was opened. I'm glad I didn't now because I wouldn't trust them with everything.

    Just thought I'd warn anyone who is thinking of changing to Barclays. I have now opened a second account with Natwest instead.
    Last edited by MargaretBrazear; 13-07-2017 at 12:38 PM.
Page 1
    • EssexExile
    • By EssexExile 13th Jul 17, 1:42 PM
    • 2,335 Posts
    • 1,555 Thanks
    EssexExile
    • #2
    • 13th Jul 17, 1:42 PM
    • #2
    • 13th Jul 17, 1:42 PM
    I have now opened a second account with Natwest instead.
    Originally posted by MargaretBrazear
    Do you want me to tell you about my experiences with Natwest?
    Tall, dark & handsome. Well two out of three ain't bad.
    • MABLE
    • By MABLE 13th Jul 17, 2:39 PM
    • 3,288 Posts
    • 1,749 Thanks
    MABLE
    • #3
    • 13th Jul 17, 2:39 PM
    • #3
    • 13th Jul 17, 2:39 PM
    After about 15 years with Lloyds, I got totally fed up with them. I am a pensioner so money goes in every week without fail yet if something is one penny over the balance they won't pay it. They are not averse to charging me £8 to send it back though, even if it puts me way overdrawn. The final straw came when my debit card expired and they didn't send me a contactless one. I don't particularly want one, but I got one from NatWest when I opened an account straight away.

    Anyway, I decided I'd had enough and applied to Barclays for an account. This has the advantage of crediting my pension on Saturday instead of the Monday like Lloyds. I got confirmation, went online and saw my account there so I attempted to open a savings account. I got the message that I couldn't do that because I didn't have an account from which to transfer money. I rang, got a nice lady who said she had no idea why that was and opened the savings account. Fine; I went online to try to transfer some money from the current account, but was told I couldn't transfer because I only had one account, the savings account. Very worrying since the current account was looking at me with a £200 balance.

    I rang again, got a man who told me I'd have to go to a branch with my card and get it authorised. WTF? The nearest branch is six miles away and what if I don't have a car? Sorry, you have to go to a branch. They offered to send someone round, but I declined. I drove to the nearest branch where the cashier hadn't a clue what I was talking about and neither did anyone else there.

    Came back, phoned again, got told I shouldn't have been told to go to the branch and that the reason my new account wasn't recognised was because it hadn't been set up properly. He set it up, I asked him who was going to pay for my fuel to drive to the nearest branch, and was credited with £10.

    On further investigation I found that I could get a cash card to go with the savings account but I couldn't find any way to apply for one. I sent them a message via their secure system and was told...wait for it...that I would have to go to a branch. I replied that I'd already wasted my time with that, thanks. Then I got a reply saying no, I shouldn't have been told that, and they sent me a card and promised me some flowers. That was two months ago and I'm still waiting.

    Then someone rang about my many complaints, credited me with £25 compensation and apologised. Is there anything else I can help you with? He said. Yes, the phone app doesn't work. I can get it to hook up to the online banking as a pin machine thingy, but not get into it for anything else. Oh, he says, that always takes a few days. It still doesn't work and now I can't even use it for the pin thing.

    I wanted to switch everything over, but was told I couldn't use their switching service once the account was opened. I'm glad I didn't now because I wouldn't trust them with everything.

    Just thought I'd warn anyone who is thinking of changing to Barclays. I have now opened a second account with Natwest instead.
    Originally posted by MargaretBrazear
    So based on the above Lloyds are not so bad after all. I have been with them for about 30 years and never have any issues. However I am very organised.
    • B_G_B
    • By B_G_B 13th Jul 17, 5:23 PM
    • 379 Posts
    • 385 Thanks
    B_G_B
    • #4
    • 13th Jul 17, 5:23 PM
    • #4
    • 13th Jul 17, 5:23 PM
    I would certainly have accounts spread across at least 2 banking institutions, just in case of IT glitch for example, especially if Natwest are one of those institutions.
    • MABLE
    • By MABLE 14th Jul 17, 8:34 AM
    • 3,288 Posts
    • 1,749 Thanks
    MABLE
    • #5
    • 14th Jul 17, 8:34 AM
    • #5
    • 14th Jul 17, 8:34 AM
    I would certainly have accounts spread across at least 2 banking institutions, just in case of IT glitch for example, especially if Natwest are one of those institutions.
    Originally posted by B_G_B
    Thats why I have about 5 or 6 different banks.
    • Archi Bald
    • By Archi Bald 14th Jul 17, 9:28 AM
    • 9,347 Posts
    • 7,394 Thanks
    Archi Bald
    • #6
    • 14th Jul 17, 9:28 AM
    • #6
    • 14th Jul 17, 9:28 AM
    I don't particularly like Barclays as they offer so few benefits (interest on current accounts etc) compared with others. Of the over a dozen accounts I have, Barclays has, however, been one of the easier ones to set up and it's always been working like clockwork. I also quite like Lloyds.
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