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  • FIRST POST
    • sillygoose
    • By sillygoose 13th Jul 17, 11:32 AM
    • 3,839Posts
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    sillygoose
    Ebay returns, have I done all I need?
    • #1
    • 13th Jul 17, 11:32 AM
    Ebay returns, have I done all I need? 13th Jul 17 at 11:32 AM
    Received a product a few days, its clearly faulty. Last time I had an issue (years ago) you raised a case but it seems more 'laid back' now.

    I raised a return request with the reason 'defective' as I couldn't see any other option?

    I had a communication from the seller today offering a small refund for me to go get it repaired, ludicrous. Who can repair a tablet these days? and not sourcing and fitting a new mainboard for £20 Obviously I replied insisting on a return for full refund.

    Is there anyway to cut short this carrying on if they keep making offers (short of full refund)?

    I want to buy elsewhere but cannot in case the seller decides to replace instead of refund?

    or do I just have to wait until Ebay intervene? I can see this taking months!

    Thanks.
Page 1
    • mrcol1000
    • By mrcol1000 13th Jul 17, 1:31 PM
    • 4,326 Posts
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    mrcol1000
    • #2
    • 13th Jul 17, 1:31 PM
    • #2
    • 13th Jul 17, 1:31 PM
    Unfortunately you need to wait till EBay intervene. I had a problem last year and the seller waited till the final day before accepting the return. If they do nothing then Ebay will most likely force them to refund. You can then refuse to return the item until they provide a pre-paid label. Just remember if they accept the return then make sure it is returned by a tracked method. Just so there is no argument over whether they got it back or not.
    • theonlywayisup
    • By theonlywayisup 13th Jul 17, 2:26 PM
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    theonlywayisup
    • #3
    • 13th Jul 17, 2:26 PM
    • #3
    • 13th Jul 17, 2:26 PM
    It won't take months.

    You can ask Ebay to help from day 8. The seller will be asked to provide you a prepaid returns label, if they don't ebay will provided it and bill the seller.
    • sillygoose
    • By sillygoose 13th Jul 17, 5:54 PM
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    sillygoose
    • #4
    • 13th Jul 17, 5:54 PM
    • #4
    • 13th Jul 17, 5:54 PM
    Thanks, reassuring to know I hadn't missed anything.

    Sorry another question. Is it all only about returning/refunding now or can the seller propose and force me to take a replacement?

    I am not inclined to accept another of a product that failed so quickly so want to buy something else. Thanks
    • Huskydays
    • By Huskydays 13th Jul 17, 6:10 PM
    • 69 Posts
    • 310 Thanks
    Huskydays
    • #5
    • 13th Jul 17, 6:10 PM
    • #5
    • 13th Jul 17, 6:10 PM
    Thanks, reassuring to know I hadn't missed anything.

    Sorry another question. Is it all only about returning/refunding now or can the seller propose and force me to take a replacement?

    I am not inclined to accept another of a product that failed so quickly so want to buy something else. Thanks
    Originally posted by sillygoose
    There's nothing to stop the seller from proposing a replacement but he can't force you to take it. It sounds like your purchase is covered by eBays money back guarantee (check here: https://pages.ebay.co.uk/ebay-money-back-guarantee/) which means if an item is not as described (i.e. defective) you can get a refund.

    The seller will be asked to provide you a prepaid returns label, if they don't ebay will provided it and bill the seller.
    Originally posted by theonlywayisup
    When the seller provides the label, make sure it is suitable for the item (i.e. tracked and insured for the item's full value) before you post.
    A witty saying proves nothing
    • theonlywayisup
    • By theonlywayisup 13th Jul 17, 6:38 PM
    • 10,736 Posts
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    theonlywayisup
    • #6
    • 13th Jul 17, 6:38 PM
    • #6
    • 13th Jul 17, 6:38 PM
    Thanks, reassuring to know I hadn't missed anything.

    Sorry another question. Is it all only about returning/refunding now or can the seller propose and force me to take a replacement?

    I am not inclined to accept another of a product that failed so quickly so want to buy something else. Thanks
    Originally posted by sillygoose
    No a seller cannot enforce a replacement, in fact the eBay system isn't set up for a replacement situation.
    • sillygoose
    • By sillygoose 13th Jul 17, 7:11 PM
    • 3,839 Posts
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    sillygoose
    • #7
    • 13th Jul 17, 7:11 PM
    • #7
    • 13th Jul 17, 7:11 PM
    Excellent, thanks!
    • Pun
    • By Pun 14th Jul 17, 12:31 AM
    • 491 Posts
    • 484 Thanks
    Pun
    • #8
    • 14th Jul 17, 12:31 AM
    • #8
    • 14th Jul 17, 12:31 AM


    When the seller provides the label, make sure it is suitable for the item (i.e. tracked and insured for the item's full value) before you post.
    Originally posted by Huskydays
    Isn't the insurance bit is up to the seller when they issue the label. If they choose not to use a service which covers the item for the full value, that's up to them - or not??
    • sillygoose
    • By sillygoose 14th Jul 17, 8:45 AM
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    sillygoose
    • #9
    • 14th Jul 17, 8:45 AM
    • #9
    • 14th Jul 17, 8:45 AM
    Sorry to drag this on.. don't want to get caught out.

    Got this from the seller today..

    1. we would like to refund you 23 gbp as a compensation if you can kindly keep it, this way will help you use it sooner and save your time to return it.
    2. if you still want to return it, of course, we accept return and refund.

    Please return the item via the cheapest way with tracking number to the following address.
    And please note that our third party warehouse cannot accept Cash On Delivery. Here is the address:

    No mention of a return label, is this the wrong thing to do in that I will struggle to get my postage back? how do I make get the seller to send me a prepaid label?

    Thank you
    • bxboards
    • By bxboards 14th Jul 17, 8:55 AM
    • 1,270 Posts
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    bxboards
    Sorry to drag this on.. don't want to get caught out.

    Got this from the seller today..

    1. we would like to refund you 23 gbp as a compensation if you can kindly keep it, this way will help you use it sooner and save your time to return it.
    2. if you still want to return it, of course, we accept return and refund.

    Please return the item via the cheapest way with tracking number to the following address.
    And please note that our third party warehouse cannot accept Cash On Delivery. Here is the address:

    No mention of a return label, is this the wrong thing to do in that I will struggle to get my postage back? how do I make get the seller to send me a prepaid label?

    Thank you
    Originally posted by sillygoose
    Right, you are dealing with a Chinese or Hong Kong seller here, the reason they are offering you the partial is that they do not want you to return it, they will never get it back from their warehouse.

    Do not send it to any address until you have a parcel label from Ebay.

    I would not correspond any further - I really hate sellers like this, almost certainly they are avoid VAT by holding stock in the UK, while fiddling the VAT by importing them as books or low value toys'

    Escalate as soon as you can.
    • sillygoose
    • By sillygoose 14th Jul 17, 9:02 AM
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    sillygoose
    Right, you are dealing with a Chinese or Hong Kong seller here, the reason they are offering you the partial is that they do not want you to return it, they will never get it back from their warehouse.

    Do not send it to any address until you have a parcel label from Ebay.

    I would not correspond any further - I really hate sellers like this, almost certainly they are avoid VAT by holding stock in the UK, while fiddling the VAT by importing them as books or low value toys'

    Escalate as soon as you can.
    Originally posted by bxboards
    Yes, now selling out of China but originally shipped my item from a UK address. Is it not worth me just asking them to issue a return label and then leave it at that until Ebay steps in?

    Ebay "We'll send you an email when the seller responds to your request. If you're not able to agree on a solution or the seller has not responded by 21 Jul, 2017, you can ask us to step in and help." so I can't do anything else until after this date?
    Last edited by sillygoose; 14-07-2017 at 9:22 AM.
    • bxboards
    • By bxboards 14th Jul 17, 9:23 AM
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    bxboards
    Yes, now selling out of China but originally shipped my item from a UK address. Is it not worth me just asking them to issue a return label and then leave it at that until Ebay steps in?
    Originally posted by sillygoose
    no, they are asking you to return it by the 'cheapest method' - the return label will not have tracking on it. You won't be able to prove delivery - and the address you send it to will not be their official return address. No tracked return to the listed return address = no refund.

    Leave this to Ebay. Trust me. They are playing you.
    • 19lottie82
    • By 19lottie82 14th Jul 17, 11:34 AM
    • 5,692 Posts
    • 8,632 Thanks
    19lottie82
    When the seller provides the label, make sure it is suitable for the item (i.e. tracked and insured for the item's full value) before you post.
    Originally posted by Huskydays

    No need for it to be insured. If it arrives damaged, then it's the sellers problem, not yours, and if it gets lost enroute, ebay will still refund, as long as the tracking details are uploaded in the ebay resolution centre against the return.
    • sillygoose
    • By sillygoose 21st Jul 17, 8:06 AM
    • 3,839 Posts
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    sillygoose
    Sorry to resurrect this post..

    But on advice here I have stopped responding to the sellers daily requests that I send the item back and the promise they will reimburse postage and waited it out (Seems like forever) and their insistence they wont provide a return label.

    The returns page say:

    Get ready to send the item back
    The seller should send a return postage label to you by 21 Jul, 2017. If you don't receive it, ask us to step in and help on 22 Jul, 2017.


    So what happens next? will this page change tomorrow with a new link to "ask us to step in"? or should I be looking elsewhere? honestly the site is a maze these days to find things.

    Thanks.
    • bxboards
    • By bxboards 21st Jul 17, 8:14 AM
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    bxboards
    Sorry to resurrect this post..

    But on advice here I have stopped responding to the sellers daily requests that I send the item back and the promise they will reimburse postage and waited it out (Seems like forever) and their insistence they wont provide a return label.

    The returns page say:

    Get ready to send the item back
    The seller should send a return postage label to you by 21 Jul, 2017. If you don't receive it, ask us to step in and help on 22 Jul, 2017.


    So what happens next? will this page change tomorrow with a new link to "ask us to step in"? or should I be looking elsewhere? honestly the site is a maze these days to find things.

    Thanks.
    Originally posted by sillygoose
    Yes, you will get a 'ask us to step in' but you won't be able to do this until the 23rd, Ebay for some reason always get the date wrong here..there will be no 'ask us to step in' tomorrow, there will be sometime after midnight on the 23rd.
    • hollydays
    • By hollydays 21st Jul 17, 9:17 AM
    • 15,254 Posts
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    hollydays
    I had a similar issue recently.
    I made sure I added the request for the seller to supply me with a return label in the open case. I then asked again, noting they were ignoring my requests. It showed I had tried to get it returned but the seller wasnt cooperating.
    • sillygoose
    • By sillygoose 21st Jul 17, 9:31 AM
    • 3,839 Posts
    • 3,757 Thanks
    sillygoose
    Seller claims they cannot send me a label, but with feedback of 71,000 and hundreds (maybe thousands) of items for sale I don't believe them as much smaller sellers have done so before easily enough.

    I was under the impression when it escalates if I tell Ebay they have refused to send a return label then Ebay will do it for them somehow? or more dragging it out to come?

    I really want to get this in the post before end of the month when we are away.
    • bxboards
    • By bxboards 21st Jul 17, 10:23 AM
    • 1,270 Posts
    • 1,003 Thanks
    bxboards
    Seller claims they cannot send me a label, but with feedback of 71,000 and hundreds (maybe thousands) of items for sale I don't believe them as much smaller sellers have done so before easily enough.

    I was under the impression when it escalates if I tell Ebay they have refused to send a return label then Ebay will do it for them somehow? or more dragging it out to come?

    I really want to get this in the post before end of the month when we are away.
    Originally posted by sillygoose
    They don't want to send you a label as the return address will be in China / HK, not UK as claimed. This is the reason for 'can't'

    Just follow what I said earlier, it's not complicated, just escalate when you can.

    As the seller has claimed to have the item located in the UK, when they are overseas, very high chances you will get a refund without a return due to the false location details.
    • sillygoose
    • By sillygoose 21st Jul 17, 10:39 AM
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    sillygoose
    They don't want to send you a label as the return address will be in China / HK, not UK as claimed. This is the reason for 'can't'

    Just follow what I said earlier, it's not complicated, just escalate when you can.

    As the seller has claimed to have the item located in the UK, when they are overseas, very high chances you will get a refund without a return due to the false location details.
    Originally posted by bxboards
    Great thank you. Anyone want a tablet that won't connect to wifi? make a nice table mat, picture frame? glow in the dark roof tile?
    • sillygoose
    • By sillygoose 22nd Jul 17, 2:41 AM
    • 3,839 Posts
    • 3,757 Thanks
    sillygoose
    They don't want to send you a label as the return address will be in China / HK, not UK as claimed. This is the reason for 'can't'

    Just follow what I said earlier, it's not complicated, just escalate when you can.

    As the seller has claimed to have the item located in the UK, when they are overseas, very high chances you will get a refund without a return due to the false location details.
    Originally posted by bxboards
    Absolutely spot on claim button went live, told Ebay they wont issue a label and want a return to an unregistered address.

    Got a full refund (without return) within 3 minutes!

    Item now can go in the bin.

    Thanks for all the advice here.
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