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  • FIRST POST
    • keef-WhatStandards
    • By keef-WhatStandards 12th Jul 17, 11:36 PM
    • 58Posts
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    keef-WhatStandards
    Contactless
    • #1
    • 12th Jul 17, 11:36 PM
    Contactless 12th Jul 17 at 11:36 PM
    Can someone explain the card rejection process please?

    Have recently got a 0% purchases card from TSB which turns out to be contactless. Waving it at various machines in stores results in rejection, but I have had an online transaction accepted, so it must be working OK. TSB say they have no record of rejecting any transactions and the stores don't know why it isn't being accepted. Welcome to modern technology at it's best.
Page 1
    • eDicky
    • By eDicky 12th Jul 17, 11:48 PM
    • 2,608 Posts
    • 1,118 Thanks
    eDicky
    • #2
    • 12th Jul 17, 11:48 PM
    • #2
    • 12th Jul 17, 11:48 PM
    Did you try using PIN entry instead of contactless? Usually you have to do that for the first transaction on a new card.
    • keef-WhatStandards
    • By keef-WhatStandards 13th Jul 17, 12:10 AM
    • 58 Posts
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    keef-WhatStandards
    • #3
    • 13th Jul 17, 12:10 AM
    • #3
    • 13th Jul 17, 12:10 AM
    No, I just use another card.

    I thought contactless meant you didn't need a pin?
    • Robin9
    • By Robin9 13th Jul 17, 3:32 AM
    • 1,478 Posts
    • 960 Thanks
    Robin9
    • #4
    • 13th Jul 17, 3:32 AM
    • #4
    • 13th Jul 17, 3:32 AM
    Contactless does mean you dont need a pin but the card may need to be used at a ATM first - no need to withdraw cash, just get a balance.
    • frugalmacdugal
    • By frugalmacdugal 13th Jul 17, 5:00 AM
    • 5,926 Posts
    • 5,124 Thanks
    frugalmacdugal
    • #5
    • 13th Jul 17, 5:00 AM
    • #5
    • 13th Jul 17, 5:00 AM
    Hi,

    agree with the above.

    My new contactless card still has sticker on it, which says,

    'For security reasons, you will need to use your card in an ATM before you can undertake a contactless transaction.'

    So, as already suggested, try that.
    Y'all take care now.
    • Terry98
    • By Terry98 13th Jul 17, 5:43 AM
    • 771 Posts
    • 711 Thanks
    Terry98
    • #6
    • 13th Jul 17, 5:43 AM
    • #6
    • 13th Jul 17, 5:43 AM
    I have a TSB contactless card that has been rejected a couple of times in the last week.

    It's annoying because on both occasions the machine bleeped and I assumed the transaction had gone through. I suppose they have random security checks at times because the vast majority of transactions go through without any problem.
    • farmerboy
    • By farmerboy 13th Jul 17, 6:30 AM
    • 163 Posts
    • 186 Thanks
    farmerboy
    • #7
    • 13th Jul 17, 6:30 AM
    • #7
    • 13th Jul 17, 6:30 AM
    Usually have to make a purchase using the pin code first then will work contactless after that.
    • Caz3121
    • By Caz3121 13th Jul 17, 6:35 AM
    • 10,604 Posts
    • 6,935 Thanks
    Caz3121
    • #8
    • 13th Jul 17, 6:35 AM
    • #8
    • 13th Jul 17, 6:35 AM
    yes first transaction with new card needs to be with pin (security measure)
    in addition, with my card (not TSB) after 4 contactless transactions, the next must involve a pin (which was useful when my card was stolen as there was a limit to how much damage could be done)
    • Chino
    • By Chino 13th Jul 17, 8:56 AM
    • 368 Posts
    • 169 Thanks
    Chino
    • #9
    • 13th Jul 17, 8:56 AM
    • #9
    • 13th Jul 17, 8:56 AM
    Admittedly this guidance may be intended for TSB contactless debit cards (it's in the current account section of TSB's website), but it states:

    "Please note: if you have a brand new or replacement contactless card, you'll need to use your card with your PIN before the contactless function will work. This can either be an ATM transaction or purchasing an item in store. This is a security feature to make sure that no-one else has got hold of your card."
    http://www.tsb.co.uk/current-accounts/guides/contactless-payments/
    • zx81
    • By zx81 13th Jul 17, 9:21 AM
    • 12,552 Posts
    • 12,719 Thanks
    zx81

    Welcome to modern technology at it's best.
    Originally posted by keef-WhatStandards
    Trouble is, technology is always restricted by the limitations of the user.
    • keef-WhatStandards
    • By keef-WhatStandards 13th Jul 17, 1:58 PM
    • 58 Posts
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    keef-WhatStandards
    Be nice if they said that on the letter I got and/or when I activated in branch!

    Me - So that's it then?

    Branch Manager - Yes, you can use your card now.

    Me - I was told I couldn't activate the card in branch but had to do it by phone.

    Branch Manager - I have done it on the system.
    • keef-WhatStandards
    • By keef-WhatStandards 13th Jul 17, 1:59 PM
    • 58 Posts
    • 0 Thanks
    keef-WhatStandards
    Only sticker on mine is about activation.
    • keef-WhatStandards
    • By keef-WhatStandards 13th Jul 17, 2:01 PM
    • 58 Posts
    • 0 Thanks
    keef-WhatStandards
    I've made a purchase online: you would think that would be good enough.
    • keef-WhatStandards
    • By keef-WhatStandards 13th Jul 17, 2:03 PM
    • 58 Posts
    • 0 Thanks
    keef-WhatStandards
    I resisted contactless up till now, because I didn't think security was any good. Kind of underlines it if they want you to use a pin every five transactions.
    • keef-WhatStandards
    • By keef-WhatStandards 13th Jul 17, 2:05 PM
    • 58 Posts
    • 0 Thanks
    keef-WhatStandards
    They expect you to activate your card, then confirm no one else has it?
    • keef-WhatStandards
    • By keef-WhatStandards 13th Jul 17, 2:07 PM
    • 58 Posts
    • 0 Thanks
    keef-WhatStandards
    Think it has more to do with the limitations of the programmer, rather than the user.

    If someone tells me I can now use a card, I don't expect to then have to ask if I can use it again.
    • keef-WhatStandards
    • By keef-WhatStandards 13th Jul 17, 8:48 PM
    • 58 Posts
    • 0 Thanks
    keef-WhatStandards
    Quick update. I tried using the card in an ATM at Tescos today: still being rejected in store.
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