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  • FIRST POST
    • Surf123UK
    • By Surf123UK 12th Jul 17, 5:38 PM
    • 6Posts
    • 2Thanks
    Surf123UK
    Laser Hair Removal Didn't Work - what are my rights?
    • #1
    • 12th Jul 17, 5:38 PM
    Laser Hair Removal Didn't Work - what are my rights? 12th Jul 17 at 5:38 PM
    I have had 10 sessions of laser hair removal since Feb 2016, at a total cost of nearly £2000 by a 'one man band' beautician who works from home and was recommended to me, and after a consultation, the beautician assured me at the start, that despite other beauty professionals advising me that laser would NOT work on my hair colour/skin type (red hair/pale skin) that her machine WOULD work and that she'd had excellent results with similar clients. She showed no evidence of this at any point, but I had faith in her so embarked on regular sessions, following instructions and only shaving in between, not waxing. At first she encouraged me to do multiple areas at the same time, to save money in the long term, but at £300 a visit for this, each month, after 2 or 3 sessions doing this, I realised it was costing a fortune and told her that until I was sure it would work on one area, I would not do anymore so we agreed to do my legs only.

    After a few sessions I told her I was disappointed at the lack of results, she said I needed to be patient and persevere and that everyone is different and it could take 10, 12 or more sessions to see results. At this point she offered one free session.

    I continued but still no results. I told her about this, she said she COULD see a reduction in growth. I had 2 more sessions and then text last month to say I was cancelling my next appointment and not returning as it simply was not working. This was after 10 sessions in total.

    She did not reply.

    I've spent a fortune and it simply has not worked. Every other beautician I've spoken to about it and who has seen my skin/hair said they would never take me on as a client with my hair/skin type as they know laser would never work on me and they were horrified that someone said that it would work.

    What are my rights in terms of refund/compensation please and how do I go about it?

    All payments were done by cheque (she requested it be left blank with no payee info) and she has no website/business name and works from home.

    Thanks in advance
Page 1
    • hollydays
    • By hollydays 12th Jul 17, 5:42 PM
    • 15,272 Posts
    • 11,089 Thanks
    hollydays
    • #2
    • 12th Jul 17, 5:42 PM
    • #2
    • 12th Jul 17, 5:42 PM
    Post her home address and we will help you look
    • Surf123UK
    • By Surf123UK 12th Jul 17, 5:44 PM
    • 6 Posts
    • 2 Thanks
    Surf123UK
    • #3
    • 12th Jul 17, 5:44 PM
    • #3
    • 12th Jul 17, 5:44 PM
    I don't want to post her home address publicly, can this be done in a different way please?
    • Rainbowgirl84
    • By Rainbowgirl84 12th Jul 17, 5:47 PM
    • 473 Posts
    • 817 Thanks
    Rainbowgirl84
    • #4
    • 12th Jul 17, 5:47 PM
    • #4
    • 12th Jul 17, 5:47 PM
    Post her home address and we will help you look
    Originally posted by hollydays
    Is posting personal information not against forum rules?
    • hollydays
    • By hollydays 12th Jul 17, 5:48 PM
    • 15,272 Posts
    • 11,089 Thanks
    hollydays
    • #5
    • 12th Jul 17, 5:48 PM
    • #5
    • 12th Jul 17, 5:48 PM
    Is posting personal information not against forum rules?
    Originally posted by Rainbowgirl84
    I just had a feeling the op might say this..
    I suggest the op search on the persons home i.e. Business address through google..
    • Surf123UK
    • By Surf123UK 12th Jul 17, 5:55 PM
    • 6 Posts
    • 2 Thanks
    Surf123UK
    • #6
    • 12th Jul 17, 5:55 PM
    • #6
    • 12th Jul 17, 5:55 PM
    She's registered as a private limited company under Companies House, and with a business name that I just found after some google research
    • hollydays
    • By hollydays 12th Jul 17, 5:57 PM
    • 15,272 Posts
    • 11,089 Thanks
    hollydays
    • #7
    • 12th Jul 17, 5:57 PM
    • #7
    • 12th Jul 17, 5:57 PM
    You need to do more research on her business name simply to look for reviews or bad press.
    • hollydays
    • By hollydays 12th Jul 17, 6:10 PM
    • 15,272 Posts
    • 11,089 Thanks
    hollydays
    • #8
    • 12th Jul 17, 6:10 PM
    • #8
    • 12th Jul 17, 6:10 PM
    Check if they are registered
    http://www.cqc.org.uk/help-advice/help-choosing-care-services/choosing-cosmetic-surgery
    • IAmWales
    • By IAmWales 12th Jul 17, 6:16 PM
    • 1,223 Posts
    • 2,583 Thanks
    IAmWales
    • #9
    • 12th Jul 17, 6:16 PM
    • #9
    • 12th Jul 17, 6:16 PM
    There is no reason why a beautician offering laser hair removal would be registered with CQC!
    • hollydays
    • By hollydays 12th Jul 17, 6:23 PM
    • 15,272 Posts
    • 11,089 Thanks
    hollydays
    As we don't know anything about the practitioner we don't know what else she may be offering .
    • Tigsteroonie
    • By Tigsteroonie 12th Jul 17, 6:25 PM
    • 22,495 Posts
    • 56,057 Thanks
    Tigsteroonie
    She's registered as a private limited company under Companies House, and with a business name that I just found after some google research
    Originally posted by Surf123UK
    If you share that with us, we could help search?
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    • Surf123UK
    • By Surf123UK 12th Jul 17, 6:27 PM
    • 6 Posts
    • 2 Thanks
    Surf123UK
    She offers only laser hair removal treatments and facials and sells retail products that she uses for her facials and there's no record of her/her business name on the website you suggested
    • hollydays
    • By hollydays 12th Jul 17, 6:45 PM
    • 15,272 Posts
    • 11,089 Thanks
    hollydays
    Did you sign a consent form?
    Is she a member of a trade association? Did she have insurance?
    • Surf123UK
    • By Surf123UK 12th Jul 17, 6:54 PM
    • 6 Posts
    • 2 Thanks
    Surf123UK
    I don't recall signing a consent form, no. I've no idea if she's a member of a trade association or has insurance. She works from a room at the back of her house and I don't recall seeing any certificates or paperwork. I didn't even know her business name or surname until I researched her address
    • GwylimT
    • By GwylimT 12th Jul 17, 7:01 PM
    • 5,808 Posts
    • 10,817 Thanks
    GwylimT
    I don't recall signing a consent form, no. I've no idea if she's a member of a trade association or has insurance. She works from a room at the back of her house and I don't recall seeing any certificates or paperwork. I didn't even know her business name or surname until I researched her address
    Originally posted by Surf123UK
    I would be passing her information on to he local council, her licence should be on display as should her certificates confirming her laser removal qualification.
    • hollydays
    • By hollydays 12th Jul 17, 7:03 PM
    • 15,272 Posts
    • 11,089 Thanks
    hollydays
    I doubt she needs any qualifications in truth.
    • GwylimT
    • By GwylimT 12th Jul 17, 7:08 PM
    • 5,808 Posts
    • 10,817 Thanks
    GwylimT
    I doubt she needs any qualifications in truth.
    Originally posted by hollydays
    By law they need a patients records book showing all treatments given, they need at least a level 3 NVQ in laser hair removal, they must conform to COSHH, written consent is needed before treatment, have a sign outside the room alerting people to the presence of the laser equipment, she needs a registration of healthcare certificate, a one day training course on the specific equipment she uses and insurance, they now have to register with CQC in most areas of the UK.

    She needs much more than qualifications!
    • Fosterdog
    • By Fosterdog 12th Jul 17, 7:12 PM
    • 3,159 Posts
    • 5,450 Thanks
    Fosterdog
    Reading here https://howtobearedhead.com/can-redheads-get-laser-hair-removal/

    It does explain that it is possible with redheads but will take a lot longer, it also recommends sessions in relatively close succession will have better results and each session will last longer than for a darker haired person.

    Considering you had ten sessions spread out between Feb 2016 and June 2017 that is 10 sessions spread over 16 months that's not may not be enough for the treatment to be particularly effective for your skin and hair.

    To be able to get a refund you would need to prove that she has done something wrong rather than you just being unhappy with the results especially considering the above and that she did tell you it could take 12 or more sessions to work for you and you have stopped after 10.

    Do you have any before and after photos to compare? It can be difficult to see differences yourself over a long time as the changes are gradual are you certain there has been no improvement at all?
    • hollydays
    • By hollydays 12th Jul 17, 7:15 PM
    • 15,272 Posts
    • 11,089 Thanks
    hollydays
    By law they need a patients records book showing all treatments given, they need at least a level 3 NVQ in laser hair removal, they must conform to COSHH, written consent is needed before treatment, have a sign outside the room alerting people to the presence of the laser equipment, she needs a registration of healthcare certificate, a one day training course on the specific equipment she uses and insurance, they now have to register with CQC in most areas of the UK.

    She needs much more than qualifications!
    Originally posted by GwylimT
    Can you give a link to that
    The cosmetic treatment industry is notoriously unregulated.
    Last edited by hollydays; 12-07-2017 at 7:19 PM.
    • Surf123UK
    • By Surf123UK 12th Jul 17, 7:30 PM
    • 6 Posts
    • 2 Thanks
    Surf123UK
    Unfortunately no I don't have any before / after photos. Thanks for all your helpful advice, seems like I don't have much in the way of rights for any money back.
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