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  • FIRST POST
    • Baking Mad
    • By Baking Mad 12th Jul 17, 2:04 PM
    • 380Posts
    • 1,162Thanks
    Baking Mad
    Are small businesses covered under Consumer Rights Act?
    • #1
    • 12th Jul 17, 2:04 PM
    Are small businesses covered under Consumer Rights Act? 12th Jul 17 at 2:04 PM
    I bought a piece of equipment for my small business a few months ago and it is now faulty. The seller is refusing to pay out even though the item is still under warranty. Am I still covered under Consumer Rights Act even though the item was purchased for the business and not for personal use?
    Thanks in advance
Page 1
    • angryparcel
    • By angryparcel 12th Jul 17, 2:13 PM
    • 910 Posts
    • 518 Thanks
    angryparcel
    • #2
    • 12th Jul 17, 2:13 PM
    • #2
    • 12th Jul 17, 2:13 PM
    NO you are not covered by the CRA as it is a b2b sale
    • Rainbowgirl84
    • By Rainbowgirl84 12th Jul 17, 2:16 PM
    • 473 Posts
    • 817 Thanks
    Rainbowgirl84
    • #3
    • 12th Jul 17, 2:16 PM
    • #3
    • 12th Jul 17, 2:16 PM
    Who is offering the warranty, the seller or the manufacturer?
    • tykesi
    • By tykesi 12th Jul 17, 2:18 PM
    • 1,735 Posts
    • 2,398 Thanks
    tykesi
    • #4
    • 12th Jul 17, 2:18 PM
    • #4
    • 12th Jul 17, 2:18 PM
    The clue is in the title - CONSUMER Rights Act.
    £2017 in 2017 - £3238.42
    • angryparcel
    • By angryparcel 12th Jul 17, 2:53 PM
    • 910 Posts
    • 518 Thanks
    angryparcel
    • #5
    • 12th Jul 17, 2:53 PM
    • #5
    • 12th Jul 17, 2:53 PM
    Who is offering the warranty, the seller or the manufacturer?
    Originally posted by Rainbowgirl84
    That makes no difference as the purchase was not a consumer purchase then they OP has no rights under the CRA.
    Also say the OP purchased a vacuum cleaner from argos for business use the warranty would be a consumer warranty, so it would be void if used in a commercial environment
    • wealdroam
    • By wealdroam 12th Jul 17, 3:05 PM
    • 18,648 Posts
    • 15,549 Thanks
    wealdroam
    • #6
    • 12th Jul 17, 3:05 PM
    • #6
    • 12th Jul 17, 3:05 PM
    I bought a piece of equipment for my small business a few months ago and it is now faulty. The seller is refusing to pay out even though the item is still under warranty. Am I still covered under Consumer Rights Act even though the item was purchased for the business and not for personal use?
    Thanks in advance
    Originally posted by Baking Mad
    As others have said, The CRA is probably not applicable.

    The warranty however, could still be useful.
    Warranties and guarantees are in addition to your statutory rights and as such can have conditions attached.

    One such condition might be that the warranty does not apply if the goods are used outside of a domestic environment, but without seeing the terms of the warranty it is not possible to rule on the usefulness, or otherwise, of the it.

    What product are we talking about?
    What manufacturer?
    • unholyangel
    • By unholyangel 12th Jul 17, 4:26 PM
    • 11,278 Posts
    • 8,492 Thanks
    unholyangel
    • #7
    • 12th Jul 17, 4:26 PM
    • #7
    • 12th Jul 17, 4:26 PM
    OP, it would be the SoGA (sale of goods act) that would apply to your purchase.
    Money doesn't solve poverty.....it creates it.
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