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  • FIRST POST
    • wigannwuk
    • By wigannwuk 12th Jul 17, 11:21 AM
    • 162Posts
    • 160Thanks
    wigannwuk
    Argos Laptop Return
    • #1
    • 12th Jul 17, 11:21 AM
    Argos Laptop Return 12th Jul 17 at 11:21 AM
    I wish i had read this forum before i bought this but here goes for a bit of advice.

    I bought a small laptop yesterday - tablet /laptop 2 in 1 thing.
    Yes it was an impulse buy but once i got it home , set it up etc , i have realised it is very slow and not fit for my purpose. Though im not saying its a fault its just not what i expected.

    I ordered online , paid with my credit card online but went to store to pick up.

    I have spoke to Argos customer helpline who are saying they wont accept a return / refund as its not covered unless they deliver.

    As i said im not going to lie and say its faulty , yes i have changed my mind ....do i have any rights?? or take it on the chin?

    What ever happens i wont be using argos again as their 30 day return statement is very vague and misleading
Page 2
    • angryparcel
    • By angryparcel 12th Jul 17, 3:04 PM
    • 910 Posts
    • 515 Thanks
    angryparcel
    Are you really saying that the distance selling rules are not included in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013?

    Surely not.
    Originally posted by wealdroam
    no the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 REPLACED distance selling regs.
    DSR gave 7 days grace, CCR give 14 days grace, so totally difference regs.
    • wealdroam
    • By wealdroam 12th Jul 17, 3:17 PM
    • 18,648 Posts
    • 15,548 Thanks
    wealdroam
    no the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 REPLACED distance selling regs.
    DSR gave 7 days grace, CCR give 14 days grace, so totally difference regs.
    Originally posted by angryparcel
    But with respect, I never mentioned The Distance Selling Regulations, or The Consumer Protection (Distance Selling) Regulations 2000, or the DSR.

    All I said was that the distance selling rules are now included in newer legislation.

    By 'distance selling rules' I meant the rules applying to sales made at a distance.

    I am sorry you misunderstood that.
    • Hermione Granger
    • By Hermione Granger 12th Jul 17, 4:23 PM
    • 727 Posts
    • 1,114 Thanks
    Hermione Granger
    By 'distance selling rules' I meant the rules applying to sales made at a distance.

    I am sorry you misunderstood that.
    Originally posted by wealdroam
    Like these rules you mean:
    https://www.nibusinessinfo.co.uk/content/distance-selling-rules
    • wealdroam
    • By wealdroam 12th Jul 17, 5:14 PM
    • 18,648 Posts
    • 15,548 Thanks
    wealdroam
    Originally posted by Hermione Granger
    Yes.......
    • unholyangel
    • By unholyangel 12th Jul 17, 5:47 PM
    • 11,139 Posts
    • 8,393 Thanks
    unholyangel
    no the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 REPLACED distance selling regs.
    DSR gave 7 days grace, CCR give 14 days grace, so totally difference regs.
    Originally posted by angryparcel
    The purpose of the CCRs was to collate several pieces of consumer legislation into one piece and to simplify it to make it easy for consumers to come to grips with. One of the pieces of legislation it collated was The Consumer Protection (Distance Selling) Regulations (technically no such thing as distance selling regs).

    Also, the old regs gave 7 working days up to a maximum of 1 year & 7 working days (depending on if/when the retailer complies with the regulations provisions). The new regs give 14 calendar days up to a maximum of 1 year and 14 days (so not that much different at all).
    Money doesn't solve poverty.....it creates it.
    • sgun
    • By sgun 14th Jul 17, 3:35 PM
    • 306 Posts
    • 228 Thanks
    sgun
    You can get a refund if you say you hadn't used it. You can just say that when you got it out of the box you realised that it was too flimsy for your needs as you are going off backpacking or something. They can't prove that you tried it out if it is all reset and you haven't installed anything on it.

    I'm not saying that this is the right thing to do though (especially as you admit yourself that it was an impulse buy and you hadn't done any research into it).
    • wealdroam
    • By wealdroam 14th Jul 17, 4:19 PM
    • 18,648 Posts
    • 15,548 Thanks
    wealdroam
    They can't prove that you tried it out if it is all reset and you haven't installed anything on it.
    Originally posted by sgun
    Are you sure about that?

    As the OP went as far as deciding it was too slow for his purpose, it appears that they have activated Windows, and possibly other software.

    Pretty sure that activation cannot be undone.

    The next owner of that machine may be surprised to find they don't need to go through the whole initialisation routine, and could, with some justification, return it to Argos with a comment like "you have sold me a used machine".
    • shaun from Africa
    • By shaun from Africa 14th Jul 17, 4:29 PM
    • 9,333 Posts
    • 10,507 Thanks
    shaun from Africa
    I also thought that restoring a computer to factory settings didn't clear any usage data from that computer or any disk drive fitted to it.
    If you could clear previous usage that easily, someone could get a disk drive that had been in constant use for many months, reset it then sell it advertised as unused.
    • sgun
    • By sgun 14th Jul 17, 5:15 PM
    • 306 Posts
    • 228 Thanks
    sgun
    Factory reset. Reinstall the OS. You might need the recovery disks or it might be inbuilt. I know someone who has done this (genuinely not me LOL).
    • Fosterdog
    • By Fosterdog 14th Jul 17, 5:41 PM
    • 3,051 Posts
    • 5,291 Thanks
    Fosterdog
    Factory reset. Reinstall the OS. You might need the recovery disks or it might be inbuilt. I know someone who has done this (genuinely not me LOL).
    Originally posted by sgun
    Anyone with even a basic knowledge of IT would be able to retrieve data after just a factory resent and OS re-install. It is not a secure way of wiping a computer. There are ways to more permanently remove data and personal details but they are quite involved and do require a bit more IT knowledge.
    • societys child
    • By societys child 14th Jul 17, 7:35 PM
    • 4,403 Posts
    • 4,645 Thanks
    societys child
    Windows has been activated, a reset and reinstall with not undo this.

    • sgun
    • By sgun 14th Jul 17, 11:53 PM
    • 306 Posts
    • 228 Thanks
    sgun
    Yes, I agree, but OPs post is about getting a refund from Argos. I don't think Argos have anyone on their refund desk checking registers and installs Its quite easy to make a laptop look unused if you know how to. Factory reset does not wipe memory but can make something look unused for a return if that's what you want. I wouldn't do it but it is possible. Wiping entire memory does take a bit more effort but to get an Argos refund you don't need to go that far. I will say again, up to individual to decide if its the right thing to do (personally I would take the impulse buy on the chin and sell on at a loss)
    • shaun from Africa
    • By shaun from Africa 15th Jul 17, 10:17 AM
    • 9,333 Posts
    • 10,507 Thanks
    shaun from Africa
    Yes, I agree, but OPs post is about getting a refund from Argos. I don't think Argos have anyone on their refund desk checking registers and installs Its quite easy to make a laptop look unused if you know how to.
    Originally posted by sgun
    And what might happen when that laptop gets returned to the Argos hub for them to inspect and get it ready to be resold as a customer return and they then discover that the person who returned it was lying about not using it?
    • angryparcel
    • By angryparcel 15th Jul 17, 10:31 AM
    • 910 Posts
    • 515 Thanks
    angryparcel
    get it ready to be resold as a customer return
    Originally posted by shaun from Africa
    Wont happen as they get sold as job lots to clearance houses, where traders but pallets of shop returns.
    maybe £10,000 worth of goods for £1000. with a pot luck chance of all the goods in the pallet work
    • IAmWales
    • By IAmWales 15th Jul 17, 10:51 AM
    • 979 Posts
    • 2,134 Thanks
    IAmWales
    Wont happen as they get sold as job lots to clearance houses, where traders but pallets of shop returns.
    maybe £10,000 worth of goods for £1000. with a pot luck chance of all the goods in the pallet work
    Originally posted by angryparcel
    Argos has a contractor that reconditions returned laptops and sells them via the Argos Outlet on eBay.

    (Text removed by MSE Forum Team)
    Last edited by MSE ForumTeam5; 15-07-2017 at 12:30 PM.
    • angryparcel
    • By angryparcel 15th Jul 17, 11:03 AM
    • 910 Posts
    • 515 Thanks
    angryparcel
    I used to but the pallet of goods which also include laptops. what they sell on the Argos Outlet on eBay are old stock after they change catalogues and what they no long stock in stores.
    Last edited by MSE ForumTeam5; 15-07-2017 at 12:28 PM. Reason: Quoting edited post
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