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  • FIRST POST
    • Binx1310
    • By Binx1310 12th Jul 17, 12:08 AM
    • 2Posts
    • 0Thanks
    Binx1310
    Tesco pay at pump debit delay
    • #1
    • 12th Jul 17, 12:08 AM
    Tesco pay at pump debit delay 12th Jul 17 at 12:08 AM
    Hello.

    This is my first post on the forum so be kind! Not sure if this is the right section so forgive me if it's not.

    On checking our bank account this evening we noticed a transaction with todays date and the description "Tesco pfs 3887 on 19th May 2017" we have narrowed this down to being our local Tesco petrol station and the value is around the price of a normal fill up. What's worrying us is that the money has come out of the account 2 months later!

    We have a moderate income but with 3 kids we always try and budget carefully. We had assumed that the money would be coming out straight away.

    Has anyone else had this happen? Is it normal? And is it worth a complaint to Tesco?

    Be interesting to hear others thoughts

    Thanks.

    Will.
Page 1
    • wgl2014
    • By wgl2014 12th Jul 17, 12:13 AM
    • 183 Posts
    • 96 Thanks
    wgl2014
    • #2
    • 12th Jul 17, 12:13 AM
    • #2
    • 12th Jul 17, 12:13 AM
    Did they charge you twice?

    If not I can't see what there is to complain about.
    • forgotmyname
    • By forgotmyname 12th Jul 17, 12:16 AM
    • 25,276 Posts
    • 10,033 Thanks
    forgotmyname
    • #3
    • 12th Jul 17, 12:16 AM
    • #3
    • 12th Jul 17, 12:16 AM
    Ive had regular shopping bills come out on a Wednesday/Thursday when the shopping was done at the weekend.

    If you budget carefully you should have noticed the extra money within 2 weeks or at the end of the month.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Binx1310
    • By Binx1310 12th Jul 17, 12:17 AM
    • 2 Posts
    • 0 Thanks
    Binx1310
    • #4
    • 12th Jul 17, 12:17 AM
    • #4
    • 12th Jul 17, 12:17 AM
    No they haven't charged us twice. The complaint would be the fact we paid on debit card and the money didn't leave our account for 2 months! Personally I think that's a little unreasonable!
    • LABMAN
    • By LABMAN 12th Jul 17, 12:27 AM
    • 597 Posts
    • 916 Thanks
    LABMAN
    • #5
    • 12th Jul 17, 12:27 AM
    • #5
    • 12th Jul 17, 12:27 AM
    They have up to six months to take the money without contacting you. On the bright side you've had the use of it for an extra two months.
    Je suis Parisien
    • Nodding Donkey
    • By Nodding Donkey 12th Jul 17, 6:38 AM
    • 2,367 Posts
    • 1,976 Thanks
    Nodding Donkey
    • #6
    • 12th Jul 17, 6:38 AM
    • #6
    • 12th Jul 17, 6:38 AM
    Avoid this by paying at the kiosk, that way the full amount is reserved straight away rather than the £1 that the pay at pump reserves.

    Mind you, I can remember a time when Asda's pay at the pump provided a very useful, interest free, payday loan in the last couple of days of the month
    Last edited by Nodding Donkey; 12-07-2017 at 6:43 AM.
    • photome
    • By photome 12th Jul 17, 7:00 AM
    • 12,533 Posts
    • 8,027 Thanks
    photome
    • #7
    • 12th Jul 17, 7:00 AM
    • #7
    • 12th Jul 17, 7:00 AM
    If you budget carefully why didnt you notice the money hadnt been taken 2 months ago.

    what would you hope to achieve in complaining to Tesco
    • Car 54
    • By Car 54 12th Jul 17, 8:17 AM
    • 2,015 Posts
    • 1,277 Thanks
    Car 54
    • #8
    • 12th Jul 17, 8:17 AM
    • #8
    • 12th Jul 17, 8:17 AM
    Better on a banking forum?
    • CardinalWolsey
    • By CardinalWolsey 12th Jul 17, 8:34 AM
    • 56 Posts
    • 61 Thanks
    CardinalWolsey
    • #9
    • 12th Jul 17, 8:34 AM
    • #9
    • 12th Jul 17, 8:34 AM
    Delayed debiting is fairly common for pay at pump transactions, although two months is rather extreme. I've witnessed a typical time lag of 3 - 5 days at our local Morrisons, which has caught my teenage daughters out with their own budgeting (and they too now always pay at the kiosk).
    • AdrianC
    • By AdrianC 12th Jul 17, 9:23 AM
    • 14,710 Posts
    • 13,077 Thanks
    AdrianC
    So you paid for the fuel you had, no more - just a bit late - and you wonder if it's worth complaining? Why? What do you WANT from your complaint? Them to shrug and apologise, or some form of comp-en-SAAAAAAY-shun? For what?
    • Guest101
    • By Guest101 12th Jul 17, 10:13 AM
    • 14,477 Posts
    • 14,150 Thanks
    Guest101
    Avoid this by paying at the kiosk, that way the full amount is reserved straight away rather than the £1 that the pay at pump reserves.

    Mind you, I can remember a time when Asda's pay at the pump provided a very useful, interest free, payday loan in the last couple of days of the month
    Originally posted by Nodding Donkey
    They still do! regularly fill up about £40 a week before payday. I have an unofficial £50 buffer on my current account - does help a lot.
    • Nodding Donkey
    • By Nodding Donkey 12th Jul 17, 11:12 AM
    • 2,367 Posts
    • 1,976 Thanks
    Nodding Donkey
    They still do! regularly fill up about £40 a week before payday. I have an unofficial £50 buffer on my current account - does help a lot.
    Originally posted by Guest101
    Yes, people on here sometimes forget that not everyone has the luxury of making their pay last until the next payday
    • debtdebt
    • By debtdebt 12th Jul 17, 11:34 AM
    • 203 Posts
    • 133 Thanks
    debtdebt
    Did you try and contact Tesco when you realised they hadn't taken the cash out of your account shortly after you filled up?
    • agrinnall
    • By agrinnall 12th Jul 17, 12:07 PM
    • 17,880 Posts
    • 13,567 Thanks
    agrinnall
    Better on a banking forum?
    Originally posted by Car 54
    There's no point in it being anywhere as nothing wrong has been done and the OP has no genuine complaint to make. It's the answer that's always given when this question is asked (regularly) on the banking and credit card boards.
    • LeeUK
    • By LeeUK 12th Jul 17, 12:40 PM
    • 5,440 Posts
    • 2,533 Thanks
    LeeUK
    Avoid this by paying at the kiosk, that way the full amount is reserved straight away rather than the £1 that the pay at pump reserves.

    Mind you, I can remember a time when Asda's pay at the pump provided a very useful, interest free, payday loan in the last couple of days of the month
    Originally posted by Nodding Donkey
    They still do as long as you got a £1 on to auth the card.
    • Guest101
    • By Guest101 12th Jul 17, 2:03 PM
    • 14,477 Posts
    • 14,150 Thanks
    Guest101
    Yes, people on here sometimes forget that not everyone has the luxury of making their pay last until the next payday
    Originally posted by Nodding Donkey
    For me it's a massive help, I travel for work and expenses take 3-6 weeks to get back.
    • stator
    • By stator 12th Jul 17, 3:25 PM
    • 5,610 Posts
    • 3,575 Thanks
    stator
    Had a transaction from a motorway service station show up over 3 months late. It does happen sometimes. It's unbelievable in this day and age, not sure why it get's delayed, but it can happen
    Changing the world, one sarcastic comment at a time.
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