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  • FIRST POST
    • grrfy
    • By grrfy 11th Jul 17, 2:19 PM
    • 15Posts
    • 2Thanks
    grrfy
    not happy with sse/equipower changes
    • #1
    • 11th Jul 17, 2:19 PM
    not happy with sse/equipower changes 11th Jul 17 at 2:19 PM
    Hi I am with sse/ ebico/equipower on a payg meter ,am unemployed due to illness.
    A huge part of me choosing this tariff was the no standing charge, this made it way ,way easier for me to track the amount of gas and electricity i was using and had available on the meter.Especially if I was not home or using any power/gas
    Now this tariff is ending and it seems the only tariff without a standing charge is available for none PAYG customers caLLED equiZero.

    I use very little gas during the summer months and don't use much electricity,aproc 7 to 10 pounds per week for electricity and almost £zero for gas over summer, as I only use the gas heating in the winter . the standing charges will be more than the amount of gas and energy I use per day over a lot of the days esp in summer .

    I really don't know what to do as my landlord and indeed my credit history will preclude me from switching to a credit meter and I want a none standing charge tariff.
    Can anybody help me as I am (tbh) really scared this will affect my health and ability to keep up with bills.

    Many thanks .
Page 2
    • Xbigman
    • By Xbigman 12th Jul 17, 3:33 AM
    • 2,898 Posts
    • 1,161 Thanks
    Xbigman
    It was never a case of Ebico customers being "sold" to SSE, even with the 'sold' in inverted commas.

    Ebico entered into a new arrangement with RHE and suggested most* customers moved to the new Ebico/RHE deal. In fact Ebico wanted to move us all*, unless we opted out. That turned out not to be possible and instead we had to ask to move.

    SSE invited Ebico customers to stay with SSE and not switch to the new Ebico/RHE arrangement.

    We all* had a choice to make, stick with Ebico, or stick with SSE - but nobody was "sold" to SSE. If you remained with SSE it was because you made a choice (either intentionally or by default) to do so.

    [* I use 'most' and 'all' because (as was explained by Ebico at the time) not all customers would benefit by switching to the new Ebico/RHE arrangement.]
    Originally posted by EachPenny
    I agree that everyone had a choice but the choice was to switch or stay with SSE on a zero SC tariff. SSE have moved the goalposts by ditching the Zero SC part thus creating a new choice for those that stayed. Switch or get ripped off.
    The logic behind this will probably never be known. Maybe so many switched its uneconomic to continue with that tariff. That would explain why Ebico's customer service struggled with the switching volumes. Who knows.

    Darren
    Xbigman's guide to a happy life.

    Eat properly
    Sleep properly
    Save some money
    • whattochoose
    • By whattochoose 12th Jul 17, 8:50 AM
    • 276 Posts
    • 72 Thanks
    whattochoose
    After all this kerfuffle....


    http://forums.moneysavingexpert.com/showthread.php?t=5608866

    I too have received a letter from SSE telling me they're moving me from my SSE/Ebico account to a SSE standard tariff beginning on 24th August, which they calculate will increase my gas charges by £44.69 annually, and to partially compensate, they will credit me with equal monthly amounts of £3.73 for the next 6 months.
    I will take advantage of this. However, after that they can keep their SSE standard tariff and I will move to Ebico/Robin Hood for my gas and continue to benefit from the "no standing charge" rule.
    • EachPenny
    • By EachPenny 12th Jul 17, 9:48 AM
    • 1,390 Posts
    • 1,420 Thanks
    EachPenny
    I agree that everyone had a choice but the choice was to switch or stay with SSE on a zero SC tariff. SSE have moved the goalposts by ditching the Zero SC part thus creating a new choice for those that stayed. Switch or get ripped off.
    The logic behind this will probably never be known. Maybe so many switched its uneconomic to continue with that tariff. That would explain why Ebico's customer service struggled with the switching volumes. Who knows.
    Originally posted by Xbigman
    All part of the joys of a 'competitive' energy market unfortunately. Unless you are on a fixed deal any tariff can be pulled from the market. None of us know if the Ebico/RHE zero SC tariff will still be available after the end of this year either - but at least the ditching of the government's plans for a pricing cap has reduced the risk somewhat.

    Whatever happens, the report of Ebico's 'demise' are inaccurate, and Ebico cannot be blamed for SSE's decision to pull the rival SSE Zero tariff - unless anyone blames them for offering cheaper prices of course.

    You can kind of see why people would switch from SSE to Ebico/RHE given SSE decided to announce price increases in the middle of a mass-switching exercise. Not the smartest way to retain customers
    "In the future, everyone will be rich for 15 minutes"
    • silverwhistle
    • By silverwhistle 12th Jul 17, 10:03 AM
    • 1,495 Posts
    • 1,955 Thanks
    silverwhistle
    Ahah, now I know what you're all talking about.

    I've already instigated the change to Robin Hood for both my fuels, but today got the letter from SSE, which obviously crossed in the post (process) and said they were moving me to the SSE Standard tariff.
    Gas projection to go from £34 a year to £123! The electricity on the other hand was only a 27% increase.

    Thanks SSE for confrming my decision, and I wonder what THX758 et al now think of their decision to stay with SSE?

    I hope some do mind, as I've got a nice wodge of SSE shares and somebody has got to help pay the dividends.. As it happens aged parent has just moved into an all-electric flat and as deemed supplier I discovered that SSE was just about the most expensive supplier for that tariff, so that's been moved from them too.

    My experience confirms the view expressed on MSE that it is worth changing suppliers and more people should.
    • THX758
    • By THX758 12th Jul 17, 7:36 PM
    • 137 Posts
    • 96 Thanks
    THX758
    Ahah, now I know what you're all talking about.

    I've already instigated the change to Robin Hood for both my fuels, but today got the letter from SSE, which obviously crossed in the post (process) and said they were moving me to the SSE Standard tariff.
    Gas projection to go from £34 a year to £123! The electricity on the other hand was only a 27% increase.

    Thanks SSE for confrming my decision, and I wonder what THX758 et al now think of their decision to stay with SSE?

    I hope some do mind, as I've got a nice wodge of SSE shares and somebody has got to help pay the dividends.. As it happens aged parent has just moved into an all-electric flat and as deemed supplier I discovered that SSE was just about the most expensive supplier for that tariff, so that's been moved from them too.

    My experience confirms the view expressed on MSE that it is worth changing suppliers and more people should.
    Originally posted by silverwhistle
    I got the letter today, my annual personal projection for the standard tariff which will start in august is £1.73 decrease for my electricity, and £46.68 increase for the gas. They will repay the difference in equal monthly amounts of £3.75 for the next 6 months, which gives me 6 months to decide if I stay with them by maybe go on a cheaper tariff or fixed tariff, or move to a cheaper supplier. There is no problems, I already stated why I didn't want to stay with Ebico (RHE run by council, lost their ethical stance) and that didn't change. Let see what Ebico will do in december, when their price reduction for the old equipower and equigas customers end.
    • bendipa
    • By bendipa 12th Jul 17, 8:59 PM
    • 156 Posts
    • 58 Thanks
    bendipa
    It was never a case of Ebico customers being "sold" to SSE, even with the 'sold' in inverted commas.

    Ebico entered into a new arrangement with RHE and suggested most* customers moved to the new Ebico/RHE deal. In fact Ebico wanted to move us all*, unless we opted out. That turned out not to be possible and instead we had to ask to move.

    SSE invited Ebico customers to stay with SSE and not switch to the new Ebico/RHE arrangement.
    Originally posted by EachPenny
    No they didn't.

    We all* had a choice to make, stick with Ebico, or stick with SSE - but nobody was "sold" to SSE. If you remained with SSE it was because you made a choice (either intentionally or by default) to do so.
    [* I use 'most' and 'all' because (as was explained by Ebico at the time) not all customers would benefit by switching to the new Ebico/RHE arrangement.
    Again, not true. Ebico contacted me last Feb, telling me that they would be partnering R.H. Energy and would be switching me automatically to Ebico Zero. Only if I told them by 15th March that I didn't want this new arrangement would I be staying with SSE.

    I did nothing so assumed the new arrangement had gone through. But I got a phone call only a month ago from Ebico telling me that there had been a legal cockup and that the new arrangement would now take place in 3 weeks if I still agreed. I did so. But today, they still haven't transferred me over and Ebico/RHE have no record of my new account or have any idea who phoned me about this. AFAIC Ebico have screwed up royally. Now SSE have just warned me that SSE Zero (zero standing charges) no longer exists and that I'll have to pay standing charges if I don't move by 24th August. I'll be out of there before then, I hope.
    • Likisma Angel
    • By Likisma Angel 12th Jul 17, 9:32 PM
    • 16 Posts
    • 3 Thanks
    Likisma Angel
    The letter received today is the first I knew of this - and they are putting up my bills by £200 a year!

    I've done a comparison and am switching to E. I hope it will work - still an increase of £170 per year!!!!

    Not what I needed to find out, where is someone on benefits supposed to find the money?
    • EachPenny
    • By EachPenny 12th Jul 17, 11:33 PM
    • 1,390 Posts
    • 1,420 Thanks
    EachPenny
    No they didn't.
    Originally posted by bendipa
    Rather than take my word for it, please have a read of the threads which were running at the time where you will get confirmation of what I said. After Ebico wrote to customers saying we'll switch you unless you opt out, SSE wrote to customers saying that Ebico weren't allowed to do that. The letter also said SSE would continue the zero tariff and invited customers not to change to the new Ebico/RHE tariff.

    Perhaps you didn't get this particular letter from SSE? In which case consider yourself very unlucky as most people were somewhat bombarded with letters and emails from SSE and Ebico.

    Again, not true. Ebico contacted me last Feb, telling me that they would be partnering R.H. Energy and would be switching me automatically to Ebico Zero. Only if I told them by 15th March that I didn't want this new arrangement would I be staying with SSE.
    Originally posted by bendipa
    As above, subsequent correspondence from both Ebico and SSE made it clear that the transfer to Ebico/RHE had to be an opt-in, not opt-out. If you didn't get any of the letters or emails explaining this then you are unfortunate. In fairness perhaps I should expand the choices we had to include "or assumed the switch would go according to plan and decided not to check it had actually happened".

    I did nothing so assumed the new arrangement had gone through. But I got a phone call only a month ago from Ebico telling me that there had been a legal cockup and that the new arrangement would now take place in 3 weeks if I still agreed. I did so. But today, they still haven't transferred me over and Ebico/RHE have no record of my new account or have any idea who phoned me about this. AFAIC Ebico have screwed up royally. Now SSE have just warned me that SSE Zero (zero standing charges) no longer exists and that I'll have to pay standing charges if I don't move by 24th August. I'll be out of there before then, I hope.
    Originally posted by bendipa
    That all sounds rather strange. SSE made it clear that customers had to opt-in to switching to Ebico/RHE, in turn Ebico confirmed the situation, they would switch customers who opted into the transfer. Therefore it doesn't make sense that Ebico would contact you as recently as a month ago as by then they would have assumed you were content to stay with SSE. If Ebico are saying it wasn't them who contacted you last month then you have to wonder who it was... did you get any written confirmation of the switch, a 'Welcome' pack for example?
    "In the future, everyone will be rich for 15 minutes"
    • LeeUK
    • By LeeUK 13th Jul 17, 4:55 AM
    • 5,442 Posts
    • 2,534 Thanks
    LeeUK
    Looks like maybe most people transfered to RHE/Ebico or elsewhere and the small amount of folk remaining on SSE Ebico has made it not viable to run a legacy SSE Zero tariff as first mooted.
    • bxboards
    • By bxboards 13th Jul 17, 8:01 AM
    • 1,242 Posts
    • 982 Thanks
    bxboards
    Looks like maybe most people transfered to RHE/Ebico or elsewhere and the small amount of folk remaining on SSE Ebico has made it not viable to run a legacy SSE Zero tariff as first mooted.
    Originally posted by LeeUK
    To be fair, Ebico did say they were partnering with Robin Hood as SSE could no longer guarantee the tariff, so I cannot imagine many people staying with SSE when the new RH tariff was cheaper - and that was before the SSE increases!

    As as it looks like SSE have pulled the tariff after only a few months, then it looks like overall Ebico made the right call here.
    • LeeUK
    • By LeeUK 13th Jul 17, 10:30 AM
    • 5,442 Posts
    • 2,534 Thanks
    LeeUK
    To be fair, Ebico did say they were partnering with Robin Hood as SSE could no longer guarantee the tariff, so I cannot imagine many people staying with SSE when the new RH tariff was cheaper - and that was before the SSE increases!

    As as it looks like SSE have pulled the tariff after only a few months, then it looks like overall Ebico made the right call here.
    Originally posted by bxboards
    I thought SSE pulled the plug on Ebico because of Ebico getting into bed with RHE, telling the more well-to-do Ebico customers to transfer while leaving the poorer PPM and Warm Front customers on SSE. Which you can obviously understand why SSE binned the Ebico partnership after that trick.
    • pooch
    • By pooch 13th Jul 17, 1:18 PM
    • 709 Posts
    • 341 Thanks
    pooch
    It wasn't cheaper for me on pre-pay, infact the sse legacy tarriff was lower than the original ebico tariff I had and nothing on the market came close it including non pp meters.

    Pulled after 4.5 months.

    I'll probably have to change my meter and go back to ebico zero.
    Originally posted by cyka
    Perhaps you should have seen the writing on the wall at that point

    SSE were caught with their pants down.
    Despite assuring customers they would continue with Equipower & equigas tariffs, they were not able to for PPM customers due to the price caps that were introduced.

    So they had to lower the unit prices significantly.

    BUT ... they had not acted in good time to change the terms to impose a standing charge, so didn't.
    (Notice is required if they make changes to a tariff that could adversely affect customers)

    That meant the tariff for PPM customers (particularly gas) was unbelievably low - so low it was financially unviable.

    SSE have now caught up, and notified action to put them back onto a financially viable footing.
    • pooch
    • By pooch 13th Jul 17, 1:28 PM
    • 709 Posts
    • 341 Thanks
    pooch
    Hmmm... what happened to your post cyka ???

    You posted it at 1:11pm today. I see it was your fisrt post on MSE for over 3 months; April 1st being the last time you posted.

    And then as soon as I reply, you delete the post...
    • grrfy
    • By grrfy 13th Jul 17, 2:50 PM
    • 15 Posts
    • 2 Thanks
    grrfy
    I am still no further ahead with this.
    • cyka
    • By cyka 13th Jul 17, 2:54 PM
    • 98 Posts
    • 68 Thanks
    cyka
    Perhaps you should have seen the writing on the wall at that point
    Originally posted by pooch

    Well yes, I was fully aware that this offer won't last long and I was already preparing to leave SSE/change my meter but I received a letter informing me they are reducing my tariff from 1st April, so I stayed obviously.
    • pwharley
    • By pwharley 13th Jul 17, 3:28 PM
    • 18 Posts
    • 177 Thanks
    pwharley
    I've just received a call from Ebico inviting me to transfer my gas supply back to them from SSE. I almost "bit the salesman's hand off" when he said it would still be zero standing charge, but a lower unit cost.

    They are trying to call many of their former customers who opted not to move when they changed supplier from SSE to Robin Hood Energy.
    • grrfy
    • By grrfy 13th Jul 17, 4:12 PM
    • 15 Posts
    • 2 Thanks
    grrfy
    hi @phharley , I presume you are on a credit meter and not a payg meter?
    payg customers are being asked to pay the standing charge ,ie those usually most vulnerable being asked to pay more £200 per year in my case.
    • breakingdexter
    • By breakingdexter 13th Jul 17, 4:31 PM
    • 13 Posts
    • 1 Thanks
    breakingdexter
    I got the dreaded letter as well. My options are to go to Ebico Prepay for 6 months then they will switch me to the zero tarrif or I have to find out if SSE will fit a credit meter without me having to stay there for a certain amount of time. If I don't have to stay with them I can then go to Ebico Zero.
    • EP70
    • By EP70 13th Jul 17, 5:23 PM
    • 7 Posts
    • 1 Thanks
    EP70
    Looking for options...
    Hi,

    Looks like we're very much in the same boat. I have prepay meters because they were already in the flat when I moved in years ago, and I found them ok. I too chose Ebico because they did not impose standing charges. I have been ill with CFS/ME for the last few years, so money has become more of an issue, and the letter I received yesterday, telling me my energy bills would go up by nearly £200, was quite a shock, and the last thing I need right now.

    I was also told by Ebico that I could not have their 'Zero' plan, because I've got the wrong meters. Highly unfair, as I understand that new customers with the right meters can apply without a problem. (I did wonder to myself if they might do some sort of U-turn on this, if enough people complained, but I daren't hold my breath!)

    I'm now waiting to hear back from SSE (whose staff are really doing their best to help), to find out exactly what my options are regarding a meter change, as I've seen some contradicting information about this online. I think they may be able to do it for free in some cases, but it's not clear cut. But even then there will still be a standing charge, plus I'm still not sure if a meter change means I'll be tied in with them for a certain period of time or not.

    I am looking into switching as well, and have had several callbacks from comparison websites. They get commissions for switching customers, which can make them a bit pushy (always remember you have 14 days to back out!), but I'd rather make the change myself online and receive £30 (Cheap Energy Club) or £34 (Energy Helpline) cashback, if the switch I choose is eligible for that.

    I did wonder about Utilita, who have no standing charges, but I don't like their two-tier system, where you pay a higher rate for the first 180 kWh you use in a month, and the lower rate after that, as being a low user, by that time a new month may have begun and you're back on the higher rate again. Not having the standing charge is a big plus though, so it's one I'm keeping in mind for the moment.

    A similar company is Eversmart, but I'm not getting on very well with their website. They seem to have some very good Google reviews though.
    . . . a bit later . . .
    I've just rung them up on 0330 102 7901 (using 1899, this cost me only 1p per minute) and they sound quite promising. They have a few prepay tariffs, one of which has no standing charge (it's actually called "Goodbye Standing Charge"). The rates for that are approximately 4.5p for gas and 15.5p for electric (for a low user this is better than Utilita). They can send out a card and key for existing prepay meters, or fit smart meters for free. I understood that these smart meters are compatible with both prepay and credit type tariffs. (There have been some stories about radiation coming from them, much stronger than mobile phones, but I don't know how bad it is.)
    Eversmart can be found on the comparison sites Energylinx and Which. They have no exit fees.

    A - somewhat long-winded - option for those considering credit meters could be EDF. You can join them as a prepay customer, and there will be a standing charge, but after 28 days you can apply to have your meters changed free of charge (but I suppose it may take a while before they can get someone out, so you might be on this tariff for a bit longer), and move to a credit tariff for a bit, which I believe still comes with a standing charge, and then go from there. From a chat I had with them last night I understood that you'd be free to leave at any moment, but the tariff I've been looking at states a £35 exit fee, so that is a bit confusing. (Apparently they don't do credit checks, whereas SSE does.)

    I'll wait to hear what SSE come back with, but am considering Eversmart and EDF as other options for now. The research continues. I hope all the information I shared here is correct, as I've only got a foggy brain trying to make sense of it all. Maybe if we all put our heads together, we can find a decent solution.

    Best of luck to all who are facing the same problem!!
    Last edited by EP70; 13-07-2017 at 8:01 PM.
    • grrfy
    • By grrfy 13th Jul 17, 6:00 PM
    • 15 Posts
    • 2 Thanks
    grrfy
    re eversmart I to looked at them first time it quoted me that they had no standing charge , then after a reply on here i did it again and the quote said they did have a standing charge? confusing.I have tweeted them and recieved no reply as yet,
    Also looked at Utilita but came away thinking the same as you, i would only just get out of the higher rate in a month before the month ended and back on the higher rate.
    I have also looked at E energy but there rates seemed quite high also.
    Starting to feel like It would be easier just to freeze to death tbh,as a £200 increase is something I just cannot afford along with spare bedroom charge and being on sickness benefits and all the other expenses that come along with living alone.
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