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    • ThemeOne
    • By ThemeOne 11th Jul 17, 12:22 PM
    • 1,118Posts
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    ThemeOne
    New prepayment supplier
    • #1
    • 11th Jul 17, 12:22 PM
    New prepayment supplier 11th Jul 17 at 12:22 PM
    I'm in the process of transferring my gas and electricity prepayment meters to a new prepayment supplier.

    The advice from the new supplier is to run down the existing credit until it's under £1 "just in case" it doesn't transfer on to the new supplier's card / key on first use.

    My question is will existing credit transfer or won't it? Running down the credit isn't that easy for me at present due to being away from the property a fair bit, yet on the other hand don't want to lose up to £10 credit on each meter.
Page 1
    • trickytree1963
    • By trickytree1963 11th Jul 17, 1:41 PM
    • 180 Posts
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    trickytree1963
    • #2
    • 11th Jul 17, 1:41 PM
    • #2
    • 11th Jul 17, 1:41 PM
    You can normally claim back the unused credit from your old supplier, it is a bit time consuming which is why most new PAYG suppliers suggest running the balance down. If its a Smart PAYG it seems to get paid back faster. Is it a "traditional" key/card meter?
    • ThemeOne
    • By ThemeOne 11th Jul 17, 1:49 PM
    • 1,118 Posts
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    ThemeOne
    • #3
    • 11th Jul 17, 1:49 PM
    • #3
    • 11th Jul 17, 1:49 PM
    It's a traditional key and card setup.

    I went through the same thing previously, changing the gas from Economy Energy to Robin Hood. I carefully ran it down to 11p before inserting the Robin Hood card, only to find the 11p was transferred anyway.

    And yet companies always seem to advise that it "might not" transfer, like they don't really know, hence my question.
    • Wolf3
    • By Wolf3 11th Jul 17, 11:57 PM
    • 216 Posts
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    Wolf3
    • #4
    • 11th Jul 17, 11:57 PM
    • #4
    • 11th Jul 17, 11:57 PM
    In theory the credit "should" transfer on the traditional key/card meters but it depends on what message is stored on your new suppliers key, which you will have no control over.
    The meters were designed to still accept and be able to top up on the old suppliers key, long after the transfer date. However you will still be paying the old suppliers rates. There is a misdirected payments process in the industry to allow your new supplier to claim the payments from your old supplier.
    If your new supplier incorrectly wipes the credit from the meter with the wrong message on their new key, you still can claim this back from your old supplier. This means having to contact them and arranging for them to send the money back to you, normally by cheque. Be aware that the transfer process can take up to 6 weeks after the transfer date before they can confirm the credit which was on the meter.
    • ThemeOne
    • By ThemeOne 12th Jul 17, 7:38 AM
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    • #5
    • 12th Jul 17, 7:38 AM
    • #5
    • 12th Jul 17, 7:38 AM
    In theory the credit "should" transfer on the traditional key/card meters but it depends on what message is stored on your new suppliers key, which you will have no control over.
    The meters were designed to still accept and be able to top up on the old suppliers key, long after the transfer date. However you will still be paying the old suppliers rates. There is a misdirected payments process in the industry to allow your new supplier to claim the payments from your old supplier.
    If your new supplier incorrectly wipes the credit from the meter with the wrong message on their new key, you still can claim this back from your old supplier. This means having to contact them and arranging for them to send the money back to you, normally by cheque. Be aware that the transfer process can take up to 6 weeks after the transfer date before they can confirm the credit which was on the meter.
    Originally posted by Wolf3
    If only the utility companies could explain it so clearly!

    Looks like I'll have to start using the new key and card and go through the reclaim process if it doesn't transfer.

    If I do have to claim back from the older supplier, what amount should I claim, given my transfer date is already passed (about 5 days ago) yet I'm still using up old supplier's credit. Or do they sort it out automatically?
    • SpotlandRules
    • By SpotlandRules 12th Jul 17, 12:08 PM
    • 158 Posts
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    SpotlandRules
    • #6
    • 12th Jul 17, 12:08 PM
    • #6
    • 12th Jul 17, 12:08 PM
    Once your readings have been finalised, ie the end reading from old supplier and start reading from new supplier, they will calculate what is owed and issued it to you, if it is wiped.
    • ThemeOne
    • By ThemeOne 12th Jul 17, 12:11 PM
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    ThemeOne
    • #7
    • 12th Jul 17, 12:11 PM
    • #7
    • 12th Jul 17, 12:11 PM
    Took a deep breath and registered and topped up the electricity key today. Glad to report the existing credit was transferred.
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