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  • FIRST POST
    • pappa golf
    • By pappa golf 11th Jul 17, 12:09 PM
    • 7,700Posts
    • 7,973Thanks
    pappa golf
    the demise of Ebico
    • #1
    • 11th Jul 17, 12:09 PM
    the demise of Ebico 11th Jul 17 at 12:09 PM
    been with ebico for many yrs , no standing charge , however SSE took over , promised to keep the tarrif , but within weeks have cancelled it


    electric
    previous (pre payment meter)

    0.00 standing , 13.82per unit

    as of august

    28,76 standing 13.82 per unit

    gas

    was standing 0.00 3.83 unit

    now 27.41 standing 3.35 per unit

    currant projected

    gas £292

    new projected £393


    elec

    currant projected £112

    new projected £210

    gas increase £99
    elec increase £97


    can anyone suggest a better company to bring down my costs


Page 3
    • wavelets
    • By wavelets 14th Jul 17, 3:09 PM
    • 158 Posts
    • 45 Thanks
    wavelets
    This is exactly the same as me. I have been updating my meter readings on my online account, and now they send me a letter asking for the readings because they want to send me a bill. The letter is dated 7th July, but not received until the 14th. I already sent readings on 2nd, 9th, and now today the 14th.

    I don't think their departments are talking to each other.

    Ilona
    Originally posted by Ilona
    I think it's a standard communication sent to everyone (maybe only to those billed quarterly?) shortly before billing.
    We received an email, with the letter attached. (Think we may have later got the same letter in the post too)

    This is what the email said
    We will be producing a bill for you in the next week. Please could you provide up-to-date meter reading(s) within the next five days so that we can use them when calculating your bill. If you have recently given us your reading, please disregard this email.


    Kind regards,


    Customer Service Team
    Ebico
    • trickytree1963
    • By trickytree1963 14th Jul 17, 9:38 PM
    • 185 Posts
    • 107 Thanks
    trickytree1963
    This is exactly the same as me. I have been updating my meter readings on my online account, and now they send me a letter asking for the readings because they want to send me a bill. The letter is dated 7th July, but not received until the 14th. I already sent readings on 2nd, 9th, and now today the 14th.

    I don't think their departments are talking to each other.

    Ilona
    Originally posted by Ilona
    Or you didn't read the whole letter?
    • whattochoose
    • By whattochoose 15th Jul 17, 7:16 AM
    • 314 Posts
    • 80 Thanks
    whattochoose
    I will be leaving SSE soon, now that they have reneged on their promise to honour their commitment to allow me to remain on a "no standing charge" tariff.
    Just one question though please. When switching to Ebico or RHE or Ebico/RHE -who is it now best to initially approach?
    Thanks.
    • Ilona
    • By Ilona 15th Jul 17, 1:19 PM
    • 1,961 Posts
    • 6,690 Thanks
    Ilona
    Or you didn't read the whole letter?
    Originally posted by trickytree1963
    Are you questioning my intelligence? Of course I read the whole letter.

    Ilona
    I love skip diving
    • trickytree1963
    • By trickytree1963 15th Jul 17, 4:02 PM
    • 185 Posts
    • 107 Thanks
    trickytree1963
    Are you questioning my intelligence? Of course I read the whole letter.

    Ilona
    Originally posted by Ilona
    So you read this bit?


    We will be producing a bill for you in the next week. Please could you provide up-to-date meter reading(s) within the next five days so that we can use them when calculating your bill. If you have recently given us your reading, please disregard this letter.
    • Ilona
    • By Ilona 16th Jul 17, 11:33 AM
    • 1,961 Posts
    • 6,690 Thanks
    Ilona
    So you read this bit?


    We will be producing a bill for you in the next week. Please could you provide up-to-date meter reading(s) within the next five days so that we can use them when calculating your bill. If you have recently given us your reading, please disregard this letter.
    Originally posted by trickytree1963
    Yes, I did read that bit, but why are they wasting money sending out letters when they already have my readings? It's annoying. I try and keep up to date, try and be helpful, keep in touch with them, and they ignore me and send a letter.

    I still say their departments are not talking to each other.

    Ilona
    I love skip diving
    • footyguy
    • By footyguy 16th Jul 17, 12:55 PM
    • 3,863 Posts
    • 1,533 Thanks
    footyguy
    It's annoying.
    Originally posted by Ilona
    Quite

    Good luck!
    • squiggles
    • By squiggles 21st Jul 17, 1:40 PM
    • 1,200 Posts
    • 2,307 Thanks
    squiggles
    So far so good with Ebico/RHE.

    I switched by postal method with the slip you had to sign because I couldn't get through by phone and website came up as error. My switch date was 21st April. All communication was by post as I didn't set up a direct debit payment.

    Today 21st July I got a letter asking for my meter readings. Letter states my bills are going to be processed within 7 days, letter was sent 16th July. I phoned up my readings because it thought it would be quicker than email if my bill was due out now. It was an automated line and I key padded my account number and meter readings.

    Just waiting for my bill now. I prefer to pay my bills quarterly like the old days LOL.
    • blackbearbosin
    • By blackbearbosin 22nd Jul 17, 10:47 AM
    • 38 Posts
    • 6 Thanks
    blackbearbosin
    I did the automatic change-over with Ebico from SSE to Robin Hood.
    Totally hassle free. Being a small firm you even get promptly answered calls and friendly staff. Lets hope when the tariffs change in December that they don't rise too much
    • Ilona
    • By Ilona 27th Jul 17, 2:28 PM
    • 1,961 Posts
    • 6,690 Thanks
    Ilona
    This is exactly the same as me. I have been updating my meter readings on my online account, and now they send me a letter asking for the readings because they want to send me a bill. The letter is dated 7th July, but not received until the 14th. I already sent readings on 2nd, 9th, and now today the 14th.

    I don't think their departments are talking to each other.

    Ilona
    Originally posted by Ilona
    First bill has arrived today, for period 12 April - 11 July. The gas part is ok, what I expected, the electric part is estimated, and double what it should be. I don't know why they have estimated it, they have both readings.

    I see that the electric readings which were previously missing on my online history, have now appeared. It is there in black and white, 3486, they have estimated it at 3993. I now have to email them, shouldn't have to do this if their departmental systems are compatible with each other.

    Ilona
    I love skip diving
    • Cardew
    • By Cardew 27th Jul 17, 5:30 PM
    • 27,099 Posts
    • 13,217 Thanks
    Cardew

    I still say their departments are not talking to each other.

    Ilona
    Originally posted by Ilona
    That is a quaint notion.

    No humans are involved in the production(initially) of any bill - it is all down to the all seeing, all knowing, Computer.
    • Mee
    • By Mee 28th Jul 17, 10:28 AM
    • 1,029 Posts
    • 1,005 Thanks
    Mee
    Got an email a few days ago asking meter readings before they process the A-J bill. Always pay on receipt of bill.
    Originally posted by Mee
    Submitted readings, but had to wait at least a week to finally receive an email and view online bill. Disappointed at the payment methods offered - had hoped for a FP option rather than online debit/credit card payment system. May reconsider DD if things continue as they are.
    • squiggles
    • By squiggles 28th Jul 17, 10:30 AM
    • 1,200 Posts
    • 2,307 Thanks
    squiggles
    First bill has arrived today, for period 12 April - 11 July. The gas part is ok, what I expected, the electric part is estimated, and double what it should be. I don't know why they have estimated it, they have both readings.

    I see that the electric readings which were previously missing on my online history, have now appeared. It is there in black and white, 3486, they have estimated it at 3993. I now have to email them, shouldn't have to do this if their departmental systems are compatible with each other.

    Ilona
    Originally posted by Ilona
    Oh that's a huge difference for an estimate, a little strange how the gas is correct but the electric isn't.

    Keep us updated please if you have a spare few minutes. I hope RH work like other companies if there's a huge bill difference and amend the bill cost with the correct readings.
    • squiggles
    • By squiggles 28th Jul 17, 10:32 AM
    • 1,200 Posts
    • 2,307 Thanks
    squiggles
    Submitted readings, but had to wait at least a week to finally receive an email and view online bill. Disappointed at the payment methods offered - had hoped for a FP option rather than online debit/credit card payment system. May reconsider DD if things continue as they are.
    Originally posted by Mee
    What is FP option?
    • squiggles
    • By squiggles 28th Jul 17, 2:12 PM
    • 1,200 Posts
    • 2,307 Thanks
    squiggles
    So far so good with Ebico/RHE.

    I switched by postal method with the slip you had to sign because I couldn't get through by phone and website came up as error. My switch date was 21st April. All communication was by post as I didn't set up a direct debit payment.

    Today 21st July I got a letter asking for my meter readings. Letter states my bills are going to be processed within 7 days, letter was sent 16th July. I phoned up my readings because it thought it would be quicker than email if my bill was due out now. It was an automated line and I key padded my account number and meter readings.

    Just waiting for my bill now. I prefer to pay my bills quarterly like the old days LOL.
    Originally posted by squiggles

    My Ebico/RH bill for both gas and electric arrived today with the correct figures and not estimates. Bill to be paid by 9th August.

    After the initial confusion for switching to Ebico zero I'm pleased to say everything turned out well and hassle free.
    • Cardew
    • By Cardew 28th Jul 17, 5:07 PM
    • 27,099 Posts
    • 13,217 Thanks
    Cardew
    Likewise my Ebico/RH account - paying by DD - is running without a problem.
    • Ilona
    • By Ilona 28th Jul 17, 5:16 PM
    • 1,961 Posts
    • 6,690 Thanks
    Ilona
    Submitted readings, but had to wait at least a week to finally receive an email and view online bill. Disappointed at the payment methods offered - had hoped for a FP option rather than online debit/credit card payment system. May reconsider DD if things continue as they are.
    Originally posted by Mee
    I am disappointed that they don't have an option to pay into my bank, like I have been doing for the last three years before the changes. I shall choose pay with cash at a Pay Point outlet, we have one in the village shop. I have to take the bill to have the bar code scanned, as there isn't a paying in tear off slip.

    Now waiting for new bill.

    Ilona
    I love skip diving
    • Xbigman
    • By Xbigman 29th Jul 17, 5:47 PM
    • 2,952 Posts
    • 1,209 Thanks
    Xbigman
    Received my bill yesterday, paid it today with my debit card. Website is a bit basic. When I clicked 'pay bill' it took me to a third party payment service and didn't carry my details over and I had to cut and past my 19 digit PRN number in. Likewise when requesting an email receipt I had to type in my email address again.
    That said it all works fine. Meter reading request when expected, bill when expected and correct, bill paid. No real complaints from me.



    Darren
    Xbigman's guide to a happy life.

    Eat properly
    Sleep properly
    Save some money
    • trickytree1963
    • By trickytree1963 29th Jul 17, 5:59 PM
    • 185 Posts
    • 107 Thanks
    trickytree1963
    What is FP option?
    Originally posted by squiggles
    Guessing online banking Faster Payments?

    You can pay with your 19 digit number on your Ebico bill on the Ebico site though the payment appears on your bank account statement as "allpay".
    • NoNoDrama
    • By NoNoDrama 30th Jul 17, 3:20 PM
    • 198 Posts
    • 58 Thanks
    NoNoDrama
    What are Ebico/Robin Hood like at sending out amended bills to the correct readings? I have a gas credit meter but nothing in the property uses gas anymore. The readings will never change however I'm bound to get estimates at some point. Are they efficient in this respect? I'm slightly concerned as they/RHE have some seriously awful reviews on trustpilot with regards to their customer service. No way would I give them my electricity.

    Also as the tariff ends in December, does anyone know if the new tariff/s will be no standing charge or not? Surely this is their niche and so would have to be?

    I get the standing charge discounted with SSE until the end of year so may stay with them and see what happens?
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