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Results: Who's responsibility to fix PC

My Responsibility

80.00% • 4 votes

Sellers Responsibility

20.00% • 1 votes

You may not vote on this poll

5 votes in total.

  • FIRST POST
    • re-rewind
    • By re-rewind 10th Jul 17, 5:13 PM
    • 143Posts
    • 66Thanks
    re-rewind
    Purchased new custom PC. Blue screen problems. who's responsibility?
    • #1
    • 10th Jul 17, 5:13 PM
    Purchased new custom PC. Blue screen problems. who's responsibility? 10th Jul 17 at 5:13 PM
    Hi,

    I recently purchased a new custom PC from a small business (sole trader type person), I am now having some blue screen issues when trying to use some software I have installed. The same error also throws up when YouTube is being played occasionally.

    So is this something I can take back to the seller? Or is it my responsibility to fix. What do the consumer laws state regarding this sort of issue please?
Page 1
    • Browntoa
    • By Browntoa 10th Jul 17, 5:15 PM
    • 31,376 Posts
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    Browntoa
    • #2
    • 10th Jul 17, 5:15 PM
    • #2
    • 10th Jul 17, 5:15 PM
    It's proving the problem isn't display drivers on the software you installed
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    • re-rewind
    • By re-rewind 10th Jul 17, 5:20 PM
    • 143 Posts
    • 66 Thanks
    re-rewind
    • #3
    • 10th Jul 17, 5:20 PM
    • #3
    • 10th Jul 17, 5:20 PM
    So basically if it's windows/hardware it's his fault. If my software, then my fault?
    • Browntoa
    • By Browntoa 10th Jul 17, 5:22 PM
    • 31,376 Posts
    • 37,080 Thanks
    Browntoa
    • #4
    • 10th Jul 17, 5:22 PM
    • #4
    • 10th Jul 17, 5:22 PM
    Yep , if possible roll Windows back to the day you got it

    Then see if it still blue screens
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I'm a volunteer to help them run smoothly and I can move and merge posts there. However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • Johnmcl7
    • By Johnmcl7 10th Jul 17, 5:50 PM
    • 2,294 Posts
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    Johnmcl7
    • #5
    • 10th Jul 17, 5:50 PM
    • #5
    • 10th Jul 17, 5:50 PM
    So basically if it's windows/hardware it's his fault. If my software, then my fault?
    Originally posted by re-rewind
    Yes, if there's a hardware fault then the seller needs to replace the faulty hardware but if it's a software fault then it's up to you. The difficulty then of course is trying to work out which it is which can be mostly up to you depending on how helpful the seller is.

    One option as mentioned above is to install a fresh copy of Windows and see if the same problem occurs with youtube. There are also ways to get details of the blue screen and try and figure out the source. If you're not comfortable with either I'd try and find a way to reproduce the BSOD using something standard like playing Youtube and get back in touch with the seller. If it's a simple install and hardware I would admittedly be more inclined to point the blame at hardware than software but that's nothing more than an educated guess.

    John
    • DavidP24
    • By DavidP24 10th Jul 17, 9:07 PM
    • 1,941 Posts
    • 1,144 Thanks
    DavidP24
    • #6
    • 10th Jul 17, 9:07 PM
    • #6
    • 10th Jul 17, 9:07 PM
    Hi,

    I recently purchased a new custom PC from a small business (sole trader type person), I am now having some blue screen issues when trying to use some software I have installed. The same error also throws up when YouTube is being played occasionally.

    So is this something I can take back to the seller? Or is it my responsibility to fix. What do the consumer laws state regarding this sort of issue please?
    Originally posted by re-rewind
    So basically if it's windows/hardware it's his fault. If my software, then my fault?
    Originally posted by re-rewind
    BSOD's are most often caused by bad drivers, you need to note the error messages give and or check the logs.

    They will point to whether it is a file or hardware.

    Worked through a problem with someone recently and it was very vague but turned out to be bad ram.

    If it is hardware and the machine is under 30 days old you have the right to reject the goods under consumer rights act, but probably software.
    Thanks, don't you just hate people with sigs !
    • Robisere
    • By Robisere 10th Jul 17, 9:14 PM
    • 1,571 Posts
    • 2,317 Thanks
    Robisere
    • #7
    • 10th Jul 17, 9:14 PM
    • #7
    • 10th Jul 17, 9:14 PM
    Have you approached the seller at all with this problem? You may find that he would be willing to help: if he is local and works alone, he may wish to avoid the "Bad Local Rep" routine.

    How long after the purchase did the BSOD happen first?
    There may be more than one way to skin a cat.
    But the result is always inedible.

    • were
    • By were 10th Jul 17, 10:06 PM
    • 455 Posts
    • 273 Thanks
    were
    • #8
    • 10th Jul 17, 10:06 PM
    • #8
    • 10th Jul 17, 10:06 PM
    Goto google an type "zzzz software" problem windows 10 bsod...... or something similar and see what comes up

    Purchased recently..... how recent is recently?
    • ChristianC123
    • By ChristianC123 20th Jul 17, 4:59 AM
    • 8 Posts
    • 1 Thanks
    ChristianC123
    • #9
    • 20th Jul 17, 4:59 AM
    • #9
    • 20th Jul 17, 4:59 AM
    maybe its outdated video drivers

    i had similar problem with video drivers than i downgrade drivers now its fine

    if you updated drivers try downgrading

    if you want try the previous flash version

    go to control panel add\remove remove flash

    Regards,
    Christian
    clouddesktoponline.com
    Last edited by ChristianC123; 23-07-2017 at 11:30 PM.
    • John Gray
    • By John Gray 20th Jul 17, 8:46 AM
    • 4,960 Posts
    • 2,590 Thanks
    John Gray
    Ask the seller to install Linux Mint and all your problem will be gone!
    Originally posted by I have spoken
    And how is this statement helpful in any way to the OP?
    • DoaM
    • By DoaM 20th Jul 17, 9:47 AM
    • 2,752 Posts
    • 2,766 Thanks
    DoaM
    And how is this statement helpful in any way to the OP?
    Originally posted by John Gray
    I reckon any time that that member makes such a comment it should be marked as since that's essentially what it is.

    Edit: I mean the member John is referring to. Sorry if it comes across differently.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Tarambor
    • By Tarambor 20th Jul 17, 1:38 PM
    • 893 Posts
    • 603 Thanks
    Tarambor
    Ask the seller to install Linux Mint and all your problem will be gone!
    Originally posted by I have spoken
    Really? You should read the Linux Mint 18.2 release notes:

    https://www.linuxmint.com/rel_sonya_cinnamon.php

    Funnily enough some of the issues are caused by Linux Mint including outdated drivers.....

    I like Linux and I run Mint but I'm not as deluded as you seem to be.
    • AndyPix
    • By AndyPix 20th Jul 17, 3:33 PM
    • 2,427 Posts
    • 1,597 Thanks
    AndyPix
    Its likely to be your video drivers tbh
    But for the time it takes to do, you may aswell pop out the ram and re-seat it nice and firmly.


    So many blue screens are caused by RAM


    The bsod should give you some indication to the problem, albeit a little cryptic .
    Can you take a photo and post it here for us to see, or transcribe the message ?
    Running with scissors since 1978
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