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  • FIRST POST
    • bones85
    • By bones85 11th Jul 16, 6:39 PM
    • 58Posts
    • 217Thanks
    bones85
    Haggling BT
    • #1
    • 11th Jul 16, 6:39 PM
    Haggling BT 11th Jul 16 at 6:39 PM
    Anyone ever phoned up BT to get a better deal?
    i've been with them 2 years now, i pay £29.56 broadband + phone and £16.99 line rental and thats for the infinity 2 unlimited package, i just phoned up to say i've had a letter from vodafone as my mobile contract is with them offering me up to 76mbps (same as infinity 2) unlimited for £10 a month first 12 months and then £20 after, with £18 line rental, and the closest she would do is offer me £20 a month for infinity 2, she even said why don't i change my package to infinity 1 (up to 38mbps) to save money and i said what's the point in that when i can get the top speed elsewhere

    I even said i really like BT as a company and would rather stay with them, still nothing, old stubborn she was could tell right away she wouldn't offer me anything as good as the others
Page 10
    • spud17
    • By spud17 5th Dec 17, 9:31 PM
    • 4,239 Posts
    • 1,947 Thanks
    spud17
    I didn't grab the whole email - the price stays the same if we change from a 12 to 18 month contract. Others it increases £2.50 a month.
    Originally posted by jamesbrownontheroad
    I'm on the same package as you and have the same offer.
    I switched to BT in the spring on a 12 mth contract, taking advantage of the £200 reward card and due to a glitch I also ended up with £150 from Topcashback.
    A net cost of around £58 for the year.
    Another 18mths at £28.99 averaged out over the whole 30 mths would still only be around £20/mth.
    I get 51Mbps on Infinity 1 and the BB has been perfect the whole time.
    I think that I'm going to take up their offer, I don't have time just now to try and get a couple of extra quid off.
    Remember, before Infinity I had BT line and Sky(O2) BB, giving 5.5Mbps and paying a total of around £26/mth.
    Move along, nothing to see.
    • Waste not...
    • By Waste not... 5th Dec 17, 11:48 PM
    • 31 Posts
    • 6 Thanks
    Waste not...
    Sorry if this has been mentioned elsewhere; I haven't had time to check the whole thread. My 12 month deal is about to end and I too have been offered an 18 month contract with the price guaranteed not to increase. However I've just noticed that my Caller Display discount only lasts for 12 months!! After this I have to pay £1.75/month for it or take out a new 12 month contract. Surely an 18 month contract should be just that; an 18 month contract for the whole package. How can they mix and match different bits? Seems ultra sneaky to me; possibly even illegal. I haven't signed up yet, nor had chance to phone and speak to them. Anyone else come across this before I go in with all guns blazing?
    • markbmcfc
    • By markbmcfc 6th Dec 17, 9:22 AM
    • 11 Posts
    • 6 Thanks
    markbmcfc
    So,

    I got my email with the increases, 2.50 for broadband. I'm on Infinity 2, with TV inc BT sports HD for 62.99 a month. I don't use the TV as I have Sky but it was cheaper doing in that way than ordering BT sport through Sky. Started my 18 month contract in May.

    Rang them yesterday, straight to retentions, guy offered me to recontract the broadband at the same price, 44.99, and give me BT sport in SD for £10 a month. Told him I wanted HD, but he wouldn't budge.

    I then told him i'd seen Plusnet offering 33.50 for the max fibre unlimited 76mb, for 33.50 per month, and they offer BT Sport through Sky in HD for 12.49 a month. He said "how do you get 12.49 for BT sport HD", i said it's on their website. Gave him the opportunity to match it and he said he couldn't move from his first offer. So initiated the cancellation with him then did the switch with Plusnet.

    I go on the Plusnet website this morning and the 33.50 package has dropped to 29.99 for a 7 day offer. Got on live chat with them and they've agreed to reduce my price to todays price.

    Happy with the result, kept BT sport in HD and reduced my price from £62.99 to £42.48 per month, only 6 months into my 18 month contract with BT, thanks BT!
    • xman
    • By xman 6th Dec 17, 10:16 AM
    • 86 Posts
    • 18 Thanks
    xman
    I have started a switch to Vodafone now.
    Originally posted by xman
    UPDATE: Started the switch and then got an email from BT "We are sorry you are leaving us" with date of transfer and stating the BT Sport channels would go up to £22.99pm unless I call the number...

    Called the number in the email and asked if there was a way to keep my cheap Sports channels and then they explained it would only be possible if I renewed my broadband contract - then she went on to offer the following deal:

    12 months
    £24,99 Infinity 1 with the free speed upgrade
    £5 BT Sport
    £5 HD (3 months free)

    Accepted the offer and they transfer me directly to Vodafone as I needed to speak to them and cancel the deal.

    The speed upgrade still hasn't happened but happy with the 12 month deal.
    • xman
    • By xman 6th Dec 17, 10:21 AM
    • 86 Posts
    • 18 Thanks
    xman
    However I've just noticed that my Caller Display discount only lasts for 12 months!! After this I have to pay £1.75/month for it or take out a new 12 month contract. Surely an 18 month contract should be just that; an 18 month contract for the whole package.
    Originally posted by Waste not...
    I was offered the same terms and found it unusual - I just asked her not to activate that option as we don't really need it.

    A similar thing happened with infinity, the deal was offered with 18 months broadband but BT Sport discounted price only for 12 months... wish they could make things clearer for us, everybody.
    • jem16
    • By jem16 6th Dec 17, 11:45 AM
    • 18,584 Posts
    • 11,403 Thanks
    jem16
    Sorry if this has been mentioned elsewhere; I haven't had time to check the whole thread. My 12 month deal is about to end and I too have been offered an 18 month contract with the price guaranteed not to increase. However I've just noticed that my Caller Display discount only lasts for 12 months!! After this I have to pay £1.75/month for it or take out a new 12 month contract. Surely an 18 month contract should be just that; an 18 month contract for the whole package. How can they mix and match different bits? Seems ultra sneaky to me; possibly even illegal. I haven't signed up yet, nor had chance to phone and speak to them. Anyone else come across this before I go in with all guns blazing?
    Originally posted by Waste not...
    I've had the same conversation with them and told them it should be changed. It was fine when contracts were all for 12 months but doesn't work now with 18 month contracts.

    They agreed but I doubt anything will change.
    • JJ Egan
    • By JJ Egan 6th Dec 17, 12:49 PM
    • 9,938 Posts
    • 4,091 Thanks
    JJ Egan
    Caller display is tied to the line rental not BB .
    If you have renewed now then it expires in 12 months . As line rental is monthly you should have no problem.
    Going to be another price rise before 12 months is up judged by the past .
    • sportsarb
    • By sportsarb 6th Dec 17, 1:14 PM
    • 591 Posts
    • 437 Thanks
    sportsarb
    Can I just clarify something.

    Once I have given my notice that I am leaving due to the price rise, cancelling everything including line rental, I am then free to negotiate with any other provider?

    I've basically told them that I am moving address to avoid any retention offer at this stage as I was already on a heavily discounted deal and it was still more than other providers.....albeit with excellent service to my area.

    I'm more interested in cutting costs now than service better than I need.
    • Quentin
    • By Quentin 6th Dec 17, 1:30 PM
    • 33,473 Posts
    • 17,354 Thanks
    Quentin
    You don't "cancel" anything - you just tell them you are moving to a new supplier because of the price increase.


    The new supplier arranges the transfer, as opposed to BT "cancelling" everything
    • xman
    • By xman 6th Dec 17, 1:42 PM
    • 86 Posts
    • 18 Thanks
    xman
    Can I just clarify something.

    Once I have given my notice that I am leaving due to the price rise, cancelling everything including line rental, I am then free to negotiate with any other provider?

    I've basically told them that I am moving address to avoid any retention offer at this stage as I was already on a heavily discounted deal and it was still more than other providers.....albeit with excellent service to my area.

    I'm more interested in cutting costs now than service better than I need.
    Originally posted by sportsarb
    You need to give your landline number to the new supplier - the new supplier then sends BT the transfer request and then you get an email from BT saying "Sorry you are leaving" with details of your disconnection date, etc.

    That goodbye email for me came with a contact number that gave me a better deal on a 12 months contract.

    So yes, start the switch but there may be still a chance to stay with them if you want.

    Price is important sure, you can also get a new router and quidco, etc. in the process...
    • jem16
    • By jem16 6th Dec 17, 4:15 PM
    • 18,584 Posts
    • 11,403 Thanks
    jem16
    Caller display is tied to the line rental not BB .
    Originally posted by JJ Egan
    The issue is that BB contracts are now for 18 months and Line rental is included. At the end of the 12 months you lose your free Caller Display but you're still tied into a BB/Line Rental contract for another 6 months.

    If you have renewed now then it expires in 12 months . As line rental is monthly you should have no problem.
    Why is it no problem? You either have to start paying for Caller ID or agree to another 12 months Line rental so everything is out of sync.

    Going to be another price rise before 12 months is up judged by the past .
    There may well be but what if there isn't?
    • phillw
    • By phillw 6th Dec 17, 4:36 PM
    • 1,025 Posts
    • 608 Thanks
    phillw
    I go on the Plusnet website this morning and the 33.50 package has dropped to 29.99 for a 7 day offer. Got on live chat with them and they've agreed to reduce my price to todays price.
    Originally posted by markbmcfc
    As you are within the 14 days cooling off period they'll do that to avoid the hassle of you cancelling and then signing up again. But make sure they do it. Plusnet are notoriously bad for doing things they say they will do.
    • hawkwind
    • By hawkwind 7th Dec 17, 10:30 AM
    • 205 Posts
    • 68 Thanks
    hawkwind
    Hasn't ofcom said caller id will be free by October 2018 anyway?
    • phillw
    • By phillw 7th Dec 17, 11:45 AM
    • 1,025 Posts
    • 608 Thanks
    phillw
    Hasn't ofcom said caller id will be free by October 2018 anyway?
    Originally posted by hawkwind
    That is a long way off, I expect to have switched ISP twice by then.

    There may well be but what if there isn't?
    Originally posted by jem16
    it's been 9 months since sky last put up their prices & inflation is marching on. The only way sky aren't going to raise their prices in the next year is if the economy tanks so bad that they are stunned into making no changes.
    Last edited by phillw; 07-12-2017 at 11:51 AM.
    • Waste not...
    • By Waste not... 8th Dec 17, 12:04 AM
    • 31 Posts
    • 6 Thanks
    Waste not...
    Caller display is tied to the line rental not BB .
    If you have renewed now then it expires in 12 months . As line rental is monthly you should have no problem.
    Going to be another price rise before 12 months is up judged by the past .
    Originally posted by JJ Egan
    That's the thing though, the broadband package with the price fixed for 18 months includes the line rental and some phone calls. The line rental is not a 12 month contract. I can't see any justification for having caller display on a different length contract.
    • Waste not...
    • By Waste not... 8th Dec 17, 12:09 AM
    • 31 Posts
    • 6 Thanks
    Waste not...
    That's the thing though, the broadband package with the price fixed for 18 months includes the line rental and some phone calls. The line rental is not a 12 month contract. I can't see any justification for having caller display on a different length contract.
    Originally posted by Waste not...
    ...and another thing. If I'm 12 months into my 18 month contract (inl line rental) how do I sign up for another 12 months line rental? Would that be 6 months on top of my 18 month contract or another 12 months after my 18 month contract finishes?
    It doesn't make any sense.
    I'm going to have words with BT to see what they say.
    • xman
    • By xman 8th Dec 17, 12:12 AM
    • 86 Posts
    • 18 Thanks
    xman
    Totally agree with you. They should maybe offer a 18 month line rental saver if they want to push the 18 month deals.

    I managed to get a 12 month deal, so have a word but more likely just start switching providers
    • Waste not...
    • By Waste not... 8th Dec 17, 12:17 AM
    • 31 Posts
    • 6 Thanks
    Waste not...
    Hasn't ofcom said caller id will be free by October 2018 anyway?
    Originally posted by hawkwind
    I didn't know that! Just checked and it seems you're right. Thanks for the heads up.
    However, what happens to people who are mid contract?
    If I sign the 18 month deal that BT are offering me now, I am agreeing to pay £1.75/month for caller ID from Dec '18 onwards. I suspect that Ofcom's ruling would only take effect with a 'new' contract. Or do you think that all charges for Caller ID would cease in October 2018 for everybody regardless?
    It's not that I don't trust BT you understand...
    • Waste not...
    • By Waste not... 9th Dec 17, 11:28 AM
    • 31 Posts
    • 6 Thanks
    Waste not...
    I didn't know that! Just checked and it seems you're right. Thanks for the heads up.
    However, what happens to people who are mid contract?
    If I sign the 18 month deal that BT are offering me now, I am agreeing to pay £1.75/month for caller ID from Dec '18 onwards. I suspect that Ofcom's ruling would only take effect with a 'new' contract. Or do you think that all charges for Caller ID would cease in October 2018 for everybody regardless?
    It's not that I don't trust BT you understand...
    Originally posted by Waste not...
    Well I phoned BT. My blood pressure rose steadily as their automated answer machine didn't understand what I was saying. Not a good way to start a call.
    I eventually got through to a UK call centre and had an exceptionally good experience. I'll say that again; "I PHONED BT AND HAD AN EXCEPTIONALLY GOOD EXPERIENCE!". I've never said that before. Hats off to whoever has managed to get their customer services sorted out.
    Anyway, 18 month deal signed; Caller ID discount not a problem - promised that this can be renewed without needing an extra 12 month contract. In fact Emma volunteered the fact that it would become free anyway during next year. I was given an extra discount off my mobile phone deal and I haven't been able to find a better broadband deal anywhere else. I might just have to stop slagging off BT from now on. Well done to them.
    • jem16
    • By jem16 10th Dec 17, 1:34 PM
    • 18,584 Posts
    • 11,403 Thanks
    jem16
    Caller ID discount not a problem - promised that this can be renewed without needing an extra 12 month contract.
    Originally posted by Waste not...
    Wasn’t what I was told and I spoke to 3 different people about it. All said that I could get Caller ID free but would have to agree to another 12 months line rental. This was in October.

    In fact the person I was negotiating with promised me a 12 month contract which then turned into 18 months and he didn’t do as he’d promised.
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