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    • hodgson_stuart
    • By hodgson_stuart 10th Jul 17, 11:47 AM
    • 6Posts
    • 1Thanks
    hodgson_stuart
    0 WOW
    I boarded the wrong flight and missed mine.
    • #1
    • 10th Jul 17, 11:47 AM
    0 WOW
    I boarded the wrong flight and missed mine. 10th Jul 17 at 11:47 AM
    I boarded the wrong flight and missed my flight. Its a bit of a read, but wanted to give as much detail to put you in the picture.

    This might be a rare occurrence and I am contemplating who to contact first to complain about the security breach.

    Last Friday (77th July 17) after a week away in Alicante we checked in at Alicane Elche Airport and cleared security.

    The trip was booked with Lastminute.com and the flights with Monarch, so no online check in available. But we only had to turn up at the airport and they allocate seats & print boarding passes.

    With frequent checks of the departure boards we wait at the gate hand over the boarding passes and passports, board the plane and take our seats.

    We wait for the final passengers to board, one slight confusion as we have a ticket showing the same seat number as another passenger on her mobile, but there is a spare seat next to us so she takes that and we wait for departure.

    Only when the cabin crew check the meal allocations do they query there are two additional passengers on the plane and ask to see our boarding passes. We were on the wrong plane! At no point had we clicked that this was a BA flight and we were Monarch. We were no allowed to stay for 'security reasons'. They speak to the pilot who is amazed we'd got this far and the steps are brought back in and we are escorted from the plane to try and board the Monarch flight. We only have hand luggage.

    The steps had already been retracted and the pilot was not willing to delay departure to let us on board despite pleas from the ground staff.

    These were adjacent gates with near identical departure times to the same destination.
    I accept the fact we are responsible for standing in the wrong cue at the boarding gate, but I think that is where our mistake ends and the airlines / airport / boarding staff mistakes began.

    We are told to leave the departure area through security and re-enter the airport and arrange our return with Iberia.

    We are offered accommodation and a return the next day, which given we failed to board is consideration that they were as shocked as us at managing to get on the wrong plane. However immovable work commitments and children mean its essential we return that night. We therefore pay for a return fight with Easyjet that night.

    Both the BA flight crew and Iberia staff were very nice and helpful. I am just unsure where to go with challenging the accountability for the boarding gate mistake, compromised security of the BA flight and possible claims.

    I have travel insurance, but wanted to put it out there to see if this is a bigger issue before simply claiming for a missed flight.

    Any advice is appreciated.

    Stuart
Page 2
    • Pollycat
    • By Pollycat 11th Jul 17, 8:46 AM
    • 17,681 Posts
    • 45,005 Thanks
    Pollycat
    Check what meal allocations? BA don't do meals on shorthaul (unless you're travelling Club Europe) so there's none to check.
    Originally posted by leylandsunaddict
    And would cabin crew even be doing this pre-take-off?

    I'd have thought they would be too busy getting pax seated etc.
    • hodgson_stuart
    • By hodgson_stuart 11th Jul 17, 9:40 AM
    • 6 Posts
    • 1 Thanks
    hodgson_stuart
    OP I am sure BA will be most interested to get all the information you can provide about exactly how the scan went and any action you can recall from the gate staff.

    Was the scanner a simple mobile unit on the gate staff desk i.e. not linked to any electronic gate opening mechanism?
    ,
    One boarding pass scanned and giving an error that is misunderstood and then reset by an inexperienced gate staff without realising why it needed resetting is almost credible. But wasn't this two passes scanned separately, one after the other on the same scanner?
    Originally posted by agarnett
    I am indeed interested in the how.

    There were no gates or turnstile (unless this was retracted?) We were scanned at a fixed unit with an inbuilt upward facing scanner, the similar to the one used before security. Two members of staff operating one each side.

    The boarding passes were scanned one after the other in a few seconds without any visual response from the scanner.

    Its worth noting that our outbound boarding passes printed at LGW check in were coloured and branded. The ACL inbound were plain white.

    I usually print my own or use an app, so wouldn't have recognised a wrong boarding pass unless it was very obvious. I only fly 2/3 times a year and mostly with mixed airlines, having never used ALC before.

    No reply from BA yet.
    • Pollycat
    • By Pollycat 11th Jul 17, 9:44 AM
    • 17,681 Posts
    • 45,005 Thanks
    Pollycat
    I am indeed interested in the how.

    There were no gates or turnstile (unless this was retracted?) We were scanned at a fixed unit with an inbuilt upward facing scanner, the similar to the one used before security. Two members of staff operating one each side.

    The boarding passes were scanned one after the other in a few seconds without any visual response from the scanner.

    Its worth noting that our outbound boarding passes printed at LGW check in were coloured and branded. The ACL inbound were plain white.

    I usually print my own or use an app, so wouldn't have recognised a wrong boarding pass unless it was very obvious. I only fly 2/3 times a year and mostly with mixed airlines, having never used ALC before.

    No reply from BA yet.
    Originally posted by hodgson_stuart
    That's pretty typical.

    When flying from European airports on airlines like Monarch, the inbound boarding passes are not the same as the ones you get in UK airports.

    The ones we've had are usually branded with the ground-handling company.
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